Author Topic: Avast won't install  (Read 7479 times)

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kantagara

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Avast won't install
« on: April 22, 2012, 09:31:42 AM »
So the friend of mine got infected by nasty file infector-Sality.
So because I know Sality is impossible to clean when windows is active,I decided to format her system partition.
When format was completed I downloaded avast and ran the setup.
Everything seemed to be normal but in the end of the installation I got a screen which said : "There was an error while completing setup process". I ran aswclear in safe mode, then I tried to install avast again... I got the same error....
Here is the finish of the setup log....

Code: [Select]
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\setup.ovr
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\setup_ais-592.vpx
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_32-73f.vpx
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_win32-753.vpx
20.04.201221:31:43file:Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\winsys-5.vpx
20.04.201221:31:44package:Transferred: files 0, bytes 0, time 1703 ms
20.04.201221:31:44package:Retries: total 0, files 0, servers 1
20.04.201221:31:44general:GetLicNumber: LoadLibrary( C:\Program Files\AVAST Software\Avast\ashBase.dll ) return value: 0x00000000
20.04.201221:31:44general:Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded
20.04.201221:31:44general:DldSrc set to inet
20.04.201221:31:44general:Server definition(s) loaded for 'main': 245 (maintenance:0)
20.04.201221:31:44general:SelectCurrent: selected server 'Download318 AVAST5 Server' from 'main'
20.04.201221:31:44internet:SYNCER: Type: use IE settings
20.04.201221:31:44internet:SYNCER: Auth: another authentication, use WinInet
20.04.201221:31:45internet:Sending stats 'http://stats7.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
20.04.201221:31:45file:NeedReboot=false
20.04.201221:31:45general:Return code: 0x000036B1 [This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.]
20.04.201221:31:45general:Stopped: 20.04.2012, 21:31:45

Please answer ASAP.

Offline Pondus

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Re: Avast won't install
« Reply #1 on: April 22, 2012, 11:26:50 AM »
not sure if this help........but did the OS have latest service pack and fully updated before you installed ?

kantagara

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Re: Avast won't install
« Reply #2 on: April 22, 2012, 12:10:30 PM »
OS is Windows XP SP3

Offline Asyn

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Re: Avast won't install
« Reply #3 on: April 22, 2012, 12:16:29 PM »
- Which avast!..?? (Free/Pro/IS)
- Other security related software installed..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Avast won't install
« Reply #4 on: April 22, 2012, 12:59:22 PM »
We have seen this error before "Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded."

It could well be a problem with a missing Visual C++ 2008 Distribution pack, try downloading and installing this:
You need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

kantagara

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Re: Avast won't install
« Reply #5 on: April 22, 2012, 09:26:55 PM »
Thanks. Worked perfectly :)

Offline DavidR

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Re: Avast won't install
« Reply #6 on: April 22, 2012, 11:13:54 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security