Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Andrey,pro on November 08, 2013, 09:04:21 PM
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Hello,
some users from Russia reported that they can't install the latest 2014 version of avast because of HTMLayout.dll error: "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue.
How to solve this problem? It happend on windows 7 both 32 and 64 bit.
(http://cs614924.vk.me/v614924564/1696/qZ8Ht2-_uE8.jpg)
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I have the same problem. Support recommended to use malware removal, Ccleaner and reinstall the antivirus using avastclear. I have also added to the system working properly HTMLayout.dll. Error when running the installation file avast never gone. I have 3 key antivirus and 3 computers with the same operating system (Win7x64). On two computers switch to the new version of Avast has passed without problems. And on the third computer hard error "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue." If the antivirus is updating itself, restarting the system is a permanent error 0xc0000005.
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Hello,
some users from Russia reported that they can't install the latest 2014 version of avast because of HTMLayout.dll error: "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue.
How to solve this problem? It happend on windows 7 both 32 and 64 bit.
(http://cs614924.vk.me/v614924564/1696/qZ8Ht2-_uE8.jpg)
Welcome to the Avast forum.
I am sorry about your issues and I will try to help you solve them.
Go from Start to Run and into the Open box, type sfc /scannow and hit the Enter key. That starts the System File Checker which should identify and replace any missing files.
This may or may not solve your issues, but at least you can try, please.
Please let me know if this corrects your issue.
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I have the same problem. Support recommended to use malware removal, Ccleaner and reinstall the antivirus using avastclear. I have also added to the system working properly HTMLayout.dll. Error when running the installation file avast never gone. I have 3 key antivirus and 3 computers with the same operating system (Win7x64). On two computers switch to the new version of Avast has passed without problems. And on the third computer hard error "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue." If the antivirus is updating itself, restarting the system is a permanent error 0xc0000005.
Welcome to the Avast forum.
I am sorry about your issues and I will try to help you solve them.
Go from Start to Run and into the Open box, type sfc /scannow and hit the Enter key. That starts the System File Checker which should identify and replace any missing files.
This may or may not solve your issues, but at least you can try, please.
Please let me know if this corrects your issue.
Since Support recommended to you run a malware removal, did you complete that request by Support, Please?
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SlyFox, I believe that sfc /scannow won't solve this problem because it is not related to missing system files, it's just installer bug or smth like that.
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SlyFox, I believe that sfc /scannow won't solve this problem because it is not related to missing system files, it's just installer bug or smth like that.
I am sorry. i will continue to search for you, perhaps one of our experts will help you out, before I can find a solution for you. The other member in this thread who has the same issue, Avast Support recommended in so many words, it could be malware and using a malware removal should be used.
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SlyFox
I've completed all support options, there is no result. The malware was not detected. Also, I tried the advice from the Russian Avast forum. I support Andrey, pro that bug hidden in the setup file. Previous version (8) of avast put without problems. Will I be able to check the command sfc /scannow on the weekends.
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Timilian, can you please try to download and install avast using online installer. Please, report back.
Download locations:
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe
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Attention Andrey,pro
Okay the following info may or may not work.
Sorry, I must ask you again. Are you sure you do not have any type of malware on your computer, Please? I just do not want you to come back on me and say, I do have malware. It seems a lot of sites I checked for this file, it states it is malware.
Please re-install a copy of the following file: Windows\system32\htmlayout.dll
Please let me know your results, as I have another file to post for you, but I want to see if the above fixes your issues.
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SlyFox, please, read the first post again, I have no any problems with avast. I'm here just to report about this issue to avast team and find solution.
I'm malware analyst in Russian subforum, and I have already cheked user's logs, looking clean. As Timilian reported in his post updating via the GUI leads to 0xc0000005 error after restart PC.
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Once again, I restarted the computer in safe mode. Used avastclear.exe. Rebooted in normal mode. Deleted all avast folders in C:\Program Files and C:\Users\All Users\.
Check the system for viruses and spyware third-party software. No threats found. Then I use the command sfc /scannow. A reboot of the system. After that, I try to run avast_premier_antivirus_setup_online.exe and avast_premier_antivirus_setup.exe. In both cases, the error was "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue.". I tried putting the file HTMLayout.dll in the setup file folder and C:\Windows\SysWOW64\. No result, the error still occurs when I run the avast setup file.
P.S. I Use Windows Restore Point to return Avast Premier 8.0.1497 (Virus Base 131115-1). I checked system disc in heavy-duty scanning. Then I checked system disc Dr.Web CureIt! utility and Malware Bytes utility. No Viruses, no Malware.
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I'm having this same error. I called support and they pretty much just tried to sell me on some new service that costs $175 to "tune up" windows. They didn't acknowledge the fact that I only had this problem when I updated, and their pitch was pretty much the exact same pitch I've received in the past from a telemarketer. I've been using this software and paying for years, but now I want my money back and would rather go back to Norton.
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got same error on win xp... so far here's how i solved it.
1. I downloaded the avast uninstall utility, run it under safe mode.
2. once avast is uninstalled, i download a full avast 9 installer via oldapps.com http://www.oldapps.com/avast_antivirus.php (http://www.oldapps.com/avast_antivirus.php)(this is a safe site - i've been using this site to download old and latest full version of apps)
3. install the latest full version, and register it with an email address.
4. thats it! no more errors now.
I believe the error happens when update it via your old avast or those quick online setups. You definitely need to download the full installer to avoid errors.
hope this helps.
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The company will solve the problem or do I move to a different antivirus at the end of the license?
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Перепробовал все вышеуказаные способы. 9 версия не устанавливается (HTMLayout.dll cannot be loaded to properly start GUI.Therefore process cannot continue). Хотя 8 версия устанавливается и работает.
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1vecher1, hello and welcome to avast forum!
Post in English please or use Russian subforum: http://forum.avast.com/index.php?board=28.0.
Unfortunately we haven't got official answer from avast! team about this issue. Did you try install avast 8 and then upgrade to 9 version?
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1vecher1, здравствуйте и добро пожаловать на форум!
Вы находитесь в англоязычной ветке, и поэтому пишите на английском языке или используйте русскоязычную ветку форума: http://forum.avast.com/index.php?board=28.0.
К сожалению, разработчики антивируса не дают никаких разъяснений по данной проблеме. Вы пробовали установить 8 версию и обновиться до 9?
Не стесняйтесь задавать вопросы, если Вам что-то непонятно. Желаем удачи!
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Go to C:\Program Files\AVAST Software\Avast\Setup and copy file HTMLayout.dll to C:\Windows\System32. :)
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I spoke with tech support today after a week of no response to my email support requests. I was told the issue was my computer and that I needed $179 Avast support or for my computer to be cleaned up by a professional.
I declined their suggestion and went on to search for other answers. Thankfully, I found this forum and was able to download from a file posted here. It seems to be working fine now. I did however have a malware problem that was downloaded to my computer while my Avast software was not working. I hope I have cleaned that up.
Shame on them for not taking responsibility. I didn't have any problems until the Avast software downloaded and tanked.
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Hello,
some users from Russia reported that they can't install the latest 2014 version of avast because of HTMLayout.dll error: "HTMLayout.dll cannot be loaded to properly start GUI. Therefore process cannot continue.
How to solve this problem? It happend on windows 7 both 32 and 64 bit.
(http://cs614924.vk.me/v614924564/1696/qZ8Ht2-_uE8.jpg)
copy htmlayout.dll from c:\Program Files\Avast Software\Avast\Setup
or
download htmlayout.dll from here http://bit.ly/1gMUHLL
copy to system folder
download and install latest update >> http://files.avast.com/ivps9x/vpsupd.exe
done
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thank you, user reported that it's not working
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Copy the HTMLayout.dll in the following directory : C:\Windows\SysWOW64
Worked fine for me
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Yeah I also called Avast, and basically they told me it was a windows problem and that I should have my computer serviced every 2-3 months, but for the low one time fee of $179.00 they would fix my problem. I said I would like to get a second opinion before spending that much, then he pretty much yelled at me and asked me why I would want to give my credit card info to some technician over the phone. When I pointed out that was what he was asking me to do, he asked if I had any other question, "No, but I...". That's as far as I got he hung up on me! Will be finding another anti virus software program!
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Just found this fix took me 20 seconds and everything works fine, no thanks to avast. Still will look for another internet security program, because their tech could not fix what it took me 10 minutes on the internet to find.
Step 1: Browse to the c:\Program Files\Avast Software\Avast\Setup
Step 2: Copy the HTMLayout.dll
Step 3: Browse to the c:\Windows\System
Step 4: Paste the HTMLayout.dll into this directory.
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ok the last reply by luis was the solution that worked for me. thank you so much.
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Hi,
I recently installed Visual Studio 2010 Express Edition on my computer (Windows 8) and this bug began occurring. I tried all methods (including copying HTMLayout.dll to Windows/System, Windows/System32, and Windows/SysWow64) and they all did not work, causing the message to still appear.
What can I do to solve this?
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So I had this error and re-downloaded avast from one of those links and it worked, avast works now, only its the free version and not the Pro version that I PAID FOR. And whenever I try to log it in it says that my access has been denied. Please fix this, I have had avast for years and am getting fed up with it, might be looking for a new antivirus if it isn't fixed.
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Just found this fix took me 20 seconds and everything works fine, no thanks to avast. Still will look for another internet security program, because their tech could not fix what it took me 10 minutes on the internet to find.
Step 1: Browse to the c:\Program Files\Avast Software\Avast\Setup
Step 2: Copy the HTMLayout.dll
Step 3: Browse to the c:\Windows\System
Step 4: Paste the HTMLayout.dll into this directory.
I've tried copying HTMLLayout.dll into the Windows\System; Windows\System32; and Windows\SysWOW64 directories, rebooted, and still no bueno, installer won't run (I've run both norton and avast clean utilities to ensure everything's clean).
For me this started after uninstalling Norton that cam pre-installed on the system.
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Just found this fix took me 20 seconds and everything works fine, no thanks to avast. Still will look for another internet security program, because their tech could not fix what it took me 10 minutes on the internet to find.
Step 1: Browse to the c:\Program Files\Avast Software\Avast\Setup
Step 2: Copy the HTMLayout.dll
Step 3: Browse to the c:\Windows\System
Step 4: Paste the HTMLayout.dll into this directory.
I've tried copying HTMLLayout.dll into the Windows\System; Windows\System32; and Windows\SysWOW64 directories, rebooted, and still no bueno, installer won't run (I've run both norton and avast clean utilities to ensure everything's clean).
For me this started after uninstalling Norton that cam pre-installed on the system.
Unless you used the removal tool, you still remnants of Symantec on your system that need to be removed.
You can find step by step instruction to install avast in my signature.
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I did both the avast and norton clean tools, both are off my system to the best of my knowledge. However that never resolved the error for Avast. For the time being I've just installed AVG.
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Check out Avast Team comment on this thread and his temp solutions.
http://forum.avast.com/index.php?topic=150240.0