Avast WEBforum
Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Gandalf1369 on August 21, 2012, 03:29:01 PM
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Just updated to the latest version from the Play Store. Everything appears to be working very well but I have a question. What exactly is the "PIN Recovery Phone Number"?? I'm getting the message on my phone's screen that the PIN Recovery Phone Number is not set. I've looked on-line for more information about it but haven't found anything.
Thanks . . .
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You can set up the PIN Recovery Phone Number in the Settings. Then, in case you forget your PIN, you can start the Recovery process right from the Password dialog. It'll send an SMS with a temporary PIN to the number previously set. With that temporary PIN, you can get access to the app and change the PIN to whatever you want (and will remember :))
Ondra
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Ondra, thanks for the quick reply . . . :)
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But what if i dont remember my Pin and never set a recovery number? :(
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Then you can set the PIN via your avast! Account.
Filip
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Thanks but... i created the acount (my.avast.com), search for devices and dont find the option to reset pin, just reset accoun password (not the same for mobile pin / android app 4.** :(
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If you install Anti-Theft, it will be there among the other options.
Filip
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Just did an update,and when i try to open app i'm faced with "enter Avast pin" "pin recovery not set"
Please set the recovery phone number in the settings.Does'nt accept my pin number and won't let me
go into the settings.Please help. :-[
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Hi,
did you update both Mobile Security and Anti-Theft? Did you try 0000 as the PIN?
Filip
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the text box for the PIN Recovery Phone Number only allows a PIN (4 - 6 digits) to be entered, not a Phone Num!
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Hi,
are you sure? I just tried Settings - Recovery phone number - Custom number and it accepted 9 digits for me.
Filip
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The message the App issues is confusing. It IS asking you to enter your 4 to 6 digit PIN. It is also reminding you that you haven't specified a Recovery Phone Number. Confusing because after you enter your PIN, you should be able to open the Settings for the App and one of the options available will be the Recovery Phone Number. The Recovery Phone number is not described in the current version of the Mobile Security Users Guide, but I believe that the intent is to specify a phone where a SMS can be sent to provide a short life temporary PIN. I seem to recall that it will be valid for 30 minutes, in the evenr that your PIN is forgotten or corrupted. It would be helpful if the function of the Recovery Phone Number were added to the Users Guide.
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We don't have the enough time to implement this and translate the guides yet. Sorry.
Maybe it's better to have the feature even it is not in the guide than the opposite, wait for the guides to use all the possibilities.
Hope they correct or increase the explanation in the future. More work for us, translators :)
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Understood. It is easy for us to forget that much of the world does not have English as their native language. Thank you again for providing the function. We will wait for the details.
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Understood. It is easy for us to forget that much of the world does not have English as their native language. Thank you again for providing the function. We will wait for the details.
You're welcome.
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By the way, http://forum.avast.com/index.php?topic=104268.msg834102#msg834102
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Hi,
are you sure? I just tried Settings - Recovery phone number - Custom number and it accepted 9 digits for me.
Filip
Sorry. I am referring to the Anti-Theft module - Basic settings - Recovery phone number. It acts like it can't decide if he is a PIN or a Phone#. I wish I knew how to attach a screen image (rather new to the Android world).
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OK, I'll tell AT guys to look at it. It should be working fine in Mobile Security though.
Filip
EDIT: Just tried it with AT and it works fine (accepted way more than 10 digits).
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I'm having the same problem as everyone above. The box comes up saying to enter a 4-6 digit number, and red letters saying "PIN Recovery not set. Please set the recovery phone number in the settings." I can see "Settings" in the menu list right behind the message to "Enter avast PIN number" but it's all grayed out and you can't even access settings without first entering the PIN!! Did I explain it well enough that you can at least picture the problem here now? I decided to just uninstall the whole thing and go with a different mobile security company, but the damned thing won't even let me uninstall without -- you guessed it, the PIN number!!! It's awful being stuck with NO mobile security except one you can't even use OR uninstall!! I have a Sony Xperia Arc S LT18a. PLEASE someone explain in English what the heck to do now besides throw this new phone in the river. Thank you.
Udate: I got it fixed. I turned off the phone, took out the battery, and started over. Now it works fine - coincidence, I'm sure. Now I have another problem. I have avast in stealth mode, renamed it something a thief wouldn't associate with a security system, etc. Let's just pretend I named the fake file "jellybean." Now on the apps page it shows the jellybean icon sitting right next to the avast icon. I tried dragging and dropping avast into jellybean and it doesn't work. It's certainly not going to confuse a thief like this!
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Hi,
did you enabled the Anti-Theft (~jellybean)? You have to go through "Basic settings" in the Anti-Theft app. Then the icon should disappear.
Filip
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Same issue here. Downloaded app from Google PlayStore for Android device. First window that appears:
Enter avast! PIN
PIN recovery not set
Please set the recovery phone number in the settings.
However, without the pin, one cannot access the settings because pressing OK or Cancel (without the correct pin entered) closes the entire avast app.
Now, trying to see the device from being logged into the avast account (via PC)...there is not a device recognized or associated to my gmail account that is utilized for both Google PlayStore and Avast.
Have already uninstalled and tried to re-install but, cannot get passed the PIN screen and device is still not in my avast account as recognized.
Any help would be greatly appreciated.
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Hi,
so you just installed Mobile Security and you didn't even get through the setup wizard due to the PIN dialog? Are you sure there is no Anti-Theft installed on your device AND you there wasn't any avast! product installed on your device before?
Filip
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It was installed once before on a brand new phone with no other security. Avast Mobile Security was set-up on it once before but, now it asks for a PIN and the device is not recognized by going to the Avast account. This is for my wife's phone. My phone is setup just fine with zero problems. Set them up exactly the same way but, with different access...my e-mail and her e-mail...both gmail.
Her device is not recognized under her login to avast and it won't go passed the PIN setup. Have uninstalled and removed the battery on the phone. Then, re-installed and still the PIN screen. Upon initial setup the first time I must have overlooked entering a recovery phone number. Now, I can't do anything on her device because, it was never acknowledged by avast the initial time.
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Hi,
everything suggests that you have Anti-Theft installed on your wife's phone. Look up how to uninstall Anti-Theft here on the forum. After you uninstalled both Mobile Security AND Anti-Theft, you can reinstall Mobile Security (and Anti-Theft afterwards) without the need of inserting your PIN.
Filip
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From this link:https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1034#idt_130 (https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1034#idt_130)
How to uninstall avast! Anti-Theft?
To uninstall avast! Anti-Theft please follow these steps:
At first, your avast! Password (4-6 digits, only numbers) will be needed. Please go into avast! Free Mobile Security and tap onto 'Settings'
Here open 'avast! Anti-Theft Removal Wizard'
Enter your avast! Password and follow the steps in avast! Anti-Theft Removal Wizard, which will guide you through the rest of the uninstallation process.
In case you do not have avast! Mobile Security installed and want to uninstall avast! Anti-Theft vie the wizard, please install avast! Mobile Security to be able reach the wizard.
Back to that good old circular logic again. ::) Can't uninstall it without having the PIN. If I had the PIN I would not need to uninstall.
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When I uninstall avast! Mobile Security and then re-install the PIN window still pops up. It also says that avast! is working on the device. However, when I log into her account at avast! it doesn't recognize any connected devices.
If it was installed successfully but, not correctly and it was working; shouldn't it at least be recognized by avast! as a connected device in her account?
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Hi,
you can uninstall Anti-Theft without the wizard. There is a guide on the forum somewhere. Basically you need to remove the hidden app from Device Administrators in device Settings then uninstall it via Applications in device Settings.
If you just uninstall Mobile Security and not Anti-Theft, the PIN will get pushed back to Mobile Security upon reinstall so there is no point in doing that. You need to uninstall both apps to remove the PIN requirement.
Filip
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OK - - - - I am just starting to use a smart phone and do not to texting as a rule (sent 4 total) and I have read this thread from top to bottom and I still do not understand what they want for a recovery phone number.
I just installed Avast mobile security but try as I may I do not know what to enter for this phone number. My home phone? someone elses cell phoone ? or what?
Sorry to be such a dummy but I've started using computers in the early 1970's but I guess at 80 years I may need to give it up.
Along these same lines, if someone answers this, pleas do not use a bunch of abbreviations. (SAME REASON!)
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Hi,
you should use a number capable of receiving SMS messages. It would also be good if you have decent access to the number because if you forget your avast! PIN, Mobile Security can send a message to this number with temporary PIN you can use to access the application and set a new PIN of your choosing. This temporary PIN will last for 30 mins so the access doesn't have to be immediate (also you can let Mobile Security send the message anytime you want and as many times you want so you can wait untill the number/device becomes available to you then send the message).
This whole thing will be better explained in the next version of Mobile Security.
Filip
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"
"This whole thing will be better explained in the next version of Mobile Security."
i SURE HOPE SO AS . AS OF NOW, i HAVE NO IDEA OF WHAT i AM DOING.
(sorry for the caps)
The only access I have to SMS is my phone which will not help.
My best bet would be to have it sent to my e-mail!
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if u forget the pin code of ur phone than format ur phone or u go to any shop who unlock the pin while using some software
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Hi,
well, you don't have to set it up if you don't want to. Also sending it via e-mail is not that simple on Android since there is no way of sending an e-amil from your GMail account there without any user action. I am sure you don't want the potential thief to just press the PIN recovery in PIN dialog and see an e-mail with the temporary PIN (s)he could use to disable Anti-Theft.
Filip
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I installed avast, but forgot my pin. I did not set up a phone number to recover my pin. I've tried to un-install and then re-installed the app on my kindle hd but it still asks for my pin. Is there a way to reset my pin or start over?
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Hi,
did you connect your installation to your avast! Account and have Anti-Theft installed?
Filip
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I have not created an avast! account. Should I create one and if so, what is the next step after that?
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Hi,
nah, it won't help if you didn't connect earlier. Your only chance now is to uninstall Mobile Security AND Anti-Theft. You uninstall Mobile Security the common way, you might need to uninstall Anti-Theft (your hidden app) using a guide available somewhere here on the forum. After that, you can install everything back and it shouldn't ask for PIN anymore, but you will lose all your app settings.
Filip
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I have yet to find any answer to the questions in this form of PIN Recovery Phone Number :-[
I setup both anti theft and security. I set the anti theft name to phone backup but am 99.999% sure I didn't set a PIN.
The anti theft is NOT showing up in my list of apps under the fake name and I cannot find any PIN that works.
My phone is not rooted. I uninstall avast! security and re-install but it still asks for a PIN.
Is there any way to change \ set \ alter the PIN or do I HAVE to root the phone to get avast sorted?
Thanks.
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i did not know my avast pin and the pin recovery number is my .how i retrive the avast pin my phone is micromex a54 need help
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please help how to get my recovery pin. I changed my sim card and the alarm goes off.... my secondary mobile no. is no longer active. immediate reply is highly appreciated thanks
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please help how to get my recovery pin. I changed my sim card and the alarm goes off.... my secondary mobile no. is no longer active. immediate reply is highly appreciated thanks
-> http://www.avast.com/faq.php?article=AVKB135#artTitle (Changing a SIM card)
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thanks but i have another problem i accidentally deleted the device. how to add the deleted device?
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thanks but i have another problem i accidentally deleted the device. how to add the deleted device?
If you don't have access to it, you can't.
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thanks anyway.... the device is with me i just changed the sim card without setting up the unlock in avast. which gives me a lot of trouble right now.... is there anyway that i can recover the pin
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is there anyway that i can recover the pin
-> http://www.avast.com/faq.php?article=AVKB127#artTitle (Restore forgotten PIN)