What I will do is remove the programmes that we have used, tidy you up and then look at the association problems..
On that front is it all exe programmes that open in word or just ones downloaded from the web. Or is it that the auto updates instead of going to the website to download open a word document ?
If it is the later there is a link to a reg file at the end with installation instruction
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean :thumbsup:
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands
[resethosts]
[emptytemp]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
Remove ComboFix- Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
- In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
- Follow the prompts on the screen
- A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
- Go to control panel
- Select folder options (Appearance > Folder options in category view)
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
SPRING CLEANTo manually create a new Restore Point - Go to Control Panel and select System
- Select System
- On the left select System Protection and accept the warning if you get one
- Select System Protection Tab
- Select Create at the bottom
- Type in a name i.e. Clean
- Select Create
Now we can purge the infected ones- GoStart > All programs > Accessories > system tools
- Right click Disc cleanup and select run as administrator
- Select Your main drive and accept the warning if you get one
- For a few moments the system will make some calculations
- Select the More Options tab
- In the System Restore and Shadow Backups select Clean up
- Select Delete on the pop up
- Select OK
- Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Malwarebytes. Update and run weekly to keep your system clean
Download and install
FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them
updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide
How did I get infected in the first place ?Keep safe :wave:
Reg file link
https://dl.dropbox.com/u/73555776/Default_LNK_%28Shortcut%29.regDownload to the desktop
Right click and select merge
Accept the warnings
Reboot and try an update again
