Broken package

[frd_19329]

Hi I have a problem with my Avast Internet Security:

It suddenly stopped the program and then when I try to start it again, it wont.

I tried uninstalling it and then try repairing it, this text appeared:

Can someone help me.

20.04.2010 10:59:06 general: Started: 20.04.2010, 10:59:06
20.04.2010 10:59:06 general: Running setup_ais-1fb (507)
20.04.2010 10:59:06 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
20.04.2010 10:59:06 system: Memory: 66% load. Phys:696736/2094768K free, Page:2745984/4194303K free, Virt:2033948/2097024K free
20.04.2010 10:59:06 system: Computer WinName: FREDDIE-PC
20.04.2010 10:59:06 system: Windows Net User: FREDDIE-PC\FREDDIE
20.04.2010 10:59:06 general: Cmdline: /uninstwiz 
20.04.2010 10:59:06 general: Old version: 1fb (507)
20.04.2010 10:59:06 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
20.04.2010 10:59:06 system: Using temp: C:\Users\FREDDIE\AppData\Local\Temp\_asw_aisI.tm~a00924 (46096M free)
20.04.2010 10:59:06 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20.04.2010 10:59:06 general: DldSrc set to inet
20.04.2010 10:59:06 internet: SYNCER: Agent=Syncer/5.00 (ais-507;p)
20.04.2010 10:59:06 system: Computer DnsName: FREDDIE-PC
20.04.2010 10:59:06 system: Computer Ip Addr: 10.0.0.5
20.04.2010 10:59:06 system: Installed in: C:\Program Files\Alwil Software\Avast5 (46096M free)
20.04.2010 10:59:06 internet: SYNCER: Type: use IE settings
20.04.2010 10:59:06 internet: SYNCER: Auth: another authentication, use WinInet
20.04.2010 10:59:06 package: Part prg_ais-1fb is installed
20.04.2010 10:59:06 package: Part vps_win32-10041901 is installed
20.04.2010 10:59:06 package: Part setup_ais-1fb is installed
20.04.2010 10:59:06 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog-a4.vpx exists, but is invalid! DSA_FileVerify error code 0x2000000B
20.04.2010 10:59:06 package: Part jrog-a4 was guessed as installed
20.04.2010 10:59:06 general: LoadState: Edition=3
20.04.2010 10:59:07 general: Old version: 1fb (507)
20.04.2010 10:59:09 file: SetExistingFilesBitmap: 360->121->121
20.04.2010 10:59:09 general: GUID: 98f79283-3c0b-4ae1-989a-e055d0cee9d0
20.04.2010 10:59:10 general: Server definition(s) loaded for 'main': 334 (maintenance:0)
20.04.2010 10:59:10 general: SelectCurrent: selected server 'Download980 AVAST5 Server' from 'main'
20.04.2010 10:59:10 internet: SYNCER: Type: use IE settings
20.04.2010 10:59:10 internet: SYNCER: Auth: another authentication, use WinInet
20.04.2010 10:59:15 general: progress thread start
20.04.2010 10:59:25 internet: Used server: http://70.86.91.130/iavs5x
20.04.2010 10:59:25 file: GetFileWithRetry: servers.def.vpx downloaded .
20.04.2010 10:59:25 file: servers.def.vpx not changed, 1270647376/0
20.04.2010 10:59:26 general: Server definition(s) loaded for 'main': 334 (maintenance:0)
20.04.2010 10:59:26 general: SelectCurrent: selected server 'Download736 AVAST5 Server' from 'main'
20.04.2010 10:59:26 internet: SYNCER: Type: use IE settings
20.04.2010 10:59:26 internet: SYNCER: Auth: another authentication, use WinInet
20.04.2010 10:59:28 internet: Used server: http://download736.avast.com/iavs5x
20.04.2010 10:59:28 file: GetFileWithRetry: prod-ais.vpx downloaded .
20.04.2010 10:59:28 file: prod-ais.vpx not changed, 1271694325/0
20.04.2010 10:59:28 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
20.04.2010 10:59:28 package: LoadPartInfo: jrog = jrog-a4 returned 00000000
20.04.2010 10:59:28 package: LoadPartInfo: program = prg_ais-1fb returned 00000000
20.04.2010 10:59:28 package: LoadPartInfo: setup = setup_ais-1fb returned 00000000
20.04.2010 10:59:28 package: LoadPartInfo: vps = vps_win32-10041901 returned 00000000
20.04.2010 10:59:28 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
20.04.2010 10:59:28 package: ERROR: Unable to load 'C:\Program Files\Alwil Software\Avast5\Setup\part-jrog-a4.vpx'
20.04.2010 10:59:28 package: ERROR:LoadAllPartsVpus, code:0x20000011
20.04.2010 10:59:28 package: LoadAllDefs failed 0x20000011
20.04.2010 10:59:28 general: Err:The package is broken.

Thanks.

[Lisandro]

Sometimes, just booting and trying again... a temporary glitch.

[Antonio Ri]

Solved it by changing proxy configuration (SET UP>UP DATE>PROXY SETUP) to direct connection (no proxy). I'm not sure if this is the correct path in english, though, because I have the portuguese version.