Virus Found But Error: The Request is not supported (50)

[essexboy]

OK once you have restarted then run a fresh OTL scan as there was a sirfef infection...  However, a new variant appeared yesterday and we are still trying to determine the exact functions

[bbowers0650]

I am assuming I run the one I downloaded yesterday.  I do not have internet connection now.  Can I do this in safemode.  It is taking forever for anything that I click.  Also, i still have avast disabled.  Should I leave it that way.?  Nothing seems to be happening or is taking forever.

[essexboy]

Yes run from safe mode and use OTL that you downloaded yesterday

[bbowers0650]

Should I back up my files before proceeding.  Should the avast still be disabled?

[essexboy]

Yes backup and restart Avast

[bbowers0650]

I am trying to turn on avast by hitting fix now and or hitting turn on real time shields and it is not working.

[essexboy]

OK we will repair that on completion

[bbowers0650]

I think I hit the disable permanently button by mistake.

[essexboy]

No problem that can be repaired

[bbowers0650]

I am so sorry that this is taking so long.  Finally got it in safemode after trying to get it to work in regular windows,  Then I thought I would copy and paste the info you said to put in the scan box.  But of course, my computer was so slow I don't think it recognized the flash drive. So had to manually type in commands hoping and doublechecking to make sure they were accurate.  It is now in the process of the scan.  Actually just finished so now have to get the notepad reports to you--hopefully I can copy in safe mode and then transfer to this computer.  I have another question.  Could this computer be infected.  I ran complete scans yesterday and nothing showed up buy my husband's facebook and hotmail account was hacked.  We are trying to get the accounts back but naturally he couldn't remember all his answers to security questions, etc.  OK going to try to post the results,

[bbowers0650]

Hopefully these are the right logs.  I didn't see any other so I am assuming they updated the prior ones.

[bbowers0650]

the second one

[essexboy]

Can you do safe mode with networking ?


Combofix was updated last night to combat this new variant

So could you delete the current copy and download then run the new one

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[bbowers0650]

I cannot connect to the internet in safemode.  I think Avast may be causing the problem in the firewall as it is showing "block" connections and I don't know how to fix it.  I think maybe I didn't disable Avast correctly.  So should I delete Avast or can you tell me how to fix this and maybe I will have a connection.  Then give me detailed instructions as to disable Avast before downloading the combofix.  Also, give me detailed instructions to delete the first combofix.  I did see a combofix folder as I was backing up files.  Also, will the files that I backed up be infected.  Hopefully I will not have to do a new install of the system on my laptop.  I will wait for your instructions.  Thanks.

[bbowers0650]

Also, if unable to get internet, can I download it on this machine an save to a flashdrive.  How do I save to desktop--on my machine downloads go directly to the download folder?