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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tedacious on October 16, 2008, 11:10:53 PM

Title: How do I unblock files from avast?
Post by: tedacious on October 16, 2008, 11:10:53 PM

Hi
I installed avast a few days ago, but now it seems to block the internet connections for some of my programs, the firewall perhaps. how can I edit this? (the program is ventrilo).
Appreciate any help
thank you in advance!

Title: Re: How do I unblock files from avast?
Post by: DavidR on October 16, 2008, 11:42:00 PM

Well avast isn't a firewall so doesn't block programs, it scans content and alerts to infection (at that point it would block the execution of the file).

So what are these programs ?
What are the sites or tasks that these programs perform ?
Are there any errors displayed and if so what are they ?

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

Title: Re: How do I unblock files from avast?
Post by: tedacious on October 17, 2008, 07:08:33 PM

oh okay.

The program that doesn't work is Ventrilo, if you're familiar with it; then when I press "connect" to connect to a certain channel, it stucks on "MSG: Synchronizing".
the program is used to enter a channel for voice chat, but it won't connect to the chat channel.

I had the standard windows xp AV, Norman antivirus. But I uninstalled it when I got avast, I don't recall how I uninstalled it, but probably through the "add/remove programs"

I noticed now however, that I still have the windows-firewall in use. I made it allow the program, but it still didn't work.
I turned the firewall off, but that didn't work either.

Title: Re: How do I unblock files from avast?
Post by: Lisandro on October 17, 2008, 07:59:49 PM

Which site are you trying to connect (maybe post an edited link to it, like hxxp instead of http, to not post a live link to malware)?

Title: Re: How do I unblock files from avast?
Post by: DavidR on October 17, 2008, 08:17:22 PM

Which version of Norman did you have ?

There is an uninstall tool on this page.
Uninstall Norman Virus Control / Norman Internet Control http://www.norman.com/Support/Knowledge_bases/Norman_Virus_Control/Windows/installation/11640/en (http://www.norman.com/Support/Knowledge_bases/Norman_Virus_Control/Windows/installation/11640/en)

Title: Re: How do I unblock files from avast?
Post by: CharleyO on October 18, 2008, 09:36:14 AM

Quote from: tedacious on October 17, 2008, 07:08:33 PM

I had the standard windows xp AV, Norman antivirus. But I uninstalled it when I got avast, I don't recall how I uninstalled it, but probably through the "add/remove programs"

Using "add/remove programs" alone is not enough to uninstall the registry keys and other things left behind.

Please follow David's advice above.


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