Right click scan - nothing happens

[Pegart]

I just registered on the forum because I couldn't find a solution to my problem with the search function.

So... when I right click scan a file/folder the scan window does pop up but nothing happens. The scan is instantly completed, run time is 0:00:00, tested files/folders is 0 and amount of data tested is also 0 bytes.

Here's a pic:




Oh yeah, this scan did work the first few weeks after installation!

[Adam Riley]

Hi Pegart,

Lets start with trying a repair of avast! to ensure it is running properly:

Open Control Panel
Choose Add/Remove Programs
Click on Avast
Scroll down the list and Choose Repair

Then reboot your computer.

Best,
Adam

[igor]

Didn't you put the "ADSL Downloads" folder into the list of exclusions, for example?

[Pegart]

Nope, I didn't. Don't have any exclusions set at all.

Hi Pegart,

Lets start with trying a repair of avast! to ensure it is running properly:

Open Control Panel
Choose Add/Remove Programs
Click on Avast
Scroll down the list and Choose Repair

Then reboot your computer.

Best,
Adam

Did it. It didn't help.

[Pegart]

Great support I must say . I thought posting in the forums would be smarter as other people could solve similar problems but guess I was wrong as there's no response from you guys. So, now, I'm migrating to another provider. It's a pity, I think Avast! is one of the best free solutions out there. Well, I should say I thought, because I don't anymore. And I'm probably not the only one there. Goodbye!

[SafeSurf]

Pegart,

You don't say what product of Avast you use.  If you have a paid version of Avast (Pro or AIS), you can submit a technical ticket anytime here: https://support.avast.com/.

Unfortunately I did not see your original post to assist you at that time.  But I do hope you will continue to give Avast a try, esp. with a new version coming out in a month or so (v.5.1).

Please let me know if there is anything else I can do to assist you.  Thank you.