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Author Topic: Need To Unblock my Device  (Read 2463 times)

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AdriCas

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Need To Unblock my Device
« on: January 22, 2013, 11:39:47 PM »
I took out my SIM device and my alarm anti theft went on, I already check in my account of Avast! and it appears that is not reported as "Lost" and neither is "locked", but it doesn´t! And now I don´t know how to unlock my cell. :'(  Please Help!!!
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binhvirile

  • Guest
Re: Need To Unblock my Device
« Reply #1 on: January 23, 2013, 03:32:49 AM »
Hi,

If your trusted SIM is replaced with a new one, AMS will lock the screen of your phone, due to your behavior settings.

To unlock the screen, please type your own PIN into the blank of AMS's dialog.

Regards,
Binh
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Offline Filip Havlicek

  • Avast team
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Re: Need To Unblock my Device
« Reply #2 on: January 23, 2013, 08:31:02 AM »
Hi,

I think that inserting a trusted (~ your old) SIM should  be enough as well.

Filip
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Offline Werner

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Re: Need To Unblock my Device
« Reply #3 on: January 24, 2013, 10:02:59 AM »
Hello,

actually the device has to be unlocked with the avast! PIN.
Many customers remembered their password with the hint, that it's 4-6 digits, only numbers.

Regards,

Werner
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