Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: matt20 on July 08, 2012, 02:48:48 PM

Title: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: matt20 on July 08, 2012, 02:48:48 PM

Hi all

I think I am experiencing a problem with Avast Webrep.

Internet Explorer crashes (mostly when multiple tabs are open and I receive the message “Internet Explorer has stopped working.  I have copied the problem signature details below.

I have tried registering the aswWebRepIE.dll manually as suggested on this post (http://forum.avast.com/index.php?topic=71861.0) but it has not solved the problem.

I do not seem to have this problem with Google Chrome.

Does anyone have any other suggestions please?  I use Windows Vista 32-bit.

Thanks


Problem signature:
  Problem Event Name:   BEX
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16446
  Application Timestamp:   4fb57c8f
  Fault Module Name:   aswWebRepIE.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31b8b
  Exception Offset:   0004d9fb
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   2057
  Additional Information 1:   b96e
  Additional Information 2:   4c353e4d7c937225019771bf812734af
  Additional Information 3:   f940
  Additional Information 4:   2e27a00e847f794b0bf7b6bb9273a562

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: Asyn on July 08, 2012, 10:18:56 PM

Please upload your last minidump(s) here: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: igor on July 08, 2012, 10:26:17 PM

A dump would certainly be helpful, the question is where any is created.
Does the crash window contains any additional information, such as a path to a folder with dump files?
Thanks.

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: pk on July 08, 2012, 11:12:35 PM

Thanks for dump information, it's enough to find the crash place and we've already found wrong code (WRC-418). It'll be fixed in next program update.

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: basisten on July 09, 2012, 08:15:17 AM

Quote from: matt20 on July 08, 2012, 02:48:48 PM

Hi all

I think I am experiencing a problem with Avast Webrep.

Internet Explorer crashes (mostly when multiple tabs are open and I receive the message “Internet Explorer has stopped working.  I have copied the problem signature details below.

I have tried registering the aswWebRepIE.dll manually as suggested on this post (http://forum.avast.com/index.php?topic=71861.0) but it has not solved the problem.

I do not seem to have this problem with Google Chrome.

Does anyone have any other suggestions please?  I use Windows Vista 32-bit.

Thanks


Problem signature:
  Problem Event Name:   BEX
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16446
  Application Timestamp:   4fb57c8f
  Fault Module Name:   aswWebRepIE.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31b8b
  Exception Offset:   0004d9fb
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.0.6002.2.2.0.768.3
  Locale ID:   2057
  Additional Information 1:   b96e
  Additional Information 2:   4c353e4d7c937225019771bf812734af
  Additional Information 3:   f940
  Additional Information 4:   2e27a00e847f794b0bf7b6bb9273a562

I've got the same problem with my Avast 7 pro version (upgraded from 5 home version)
Program version 7.0.1456
Virus definitions version 12078-1
Windows 7 x64 pro swedish, IE9

How do i get dump files from IE9 to send you

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: SafeSurf on July 09, 2012, 08:33:25 AM

Quote from: basisten on July 09, 2012, 08:15:17 AM

How do i get dump files from IE9 to send you

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely giving us the name of the file in this thread: ftp.avast.com/incoming (http://ftp.avast.com/incoming). 

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: CraigB on July 09, 2012, 08:47:38 AM

Quote from: pk on July 08, 2012, 11:12:35 PM

Thanks for dump information, it's enough to find the crash place and we've already found wrong code (WRC-418). It'll be fixed in next program update.

I mentioned this about a week ago and sent a dump as well, glad you found the problem.

Thank pk :)

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: SafeSurf on July 09, 2012, 08:52:16 AM

@ craigb,

So basisten does not need to send a dump since pk knows the problem?

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: Asyn on July 09, 2012, 08:54:13 AM

Quote from: SafeSurf on July 09, 2012, 08:52:16 AM

So basisten does not need to send a dump since pk knows the problem?

Right.

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: CraigB on July 09, 2012, 09:00:40 AM

Quote from: Asyn on July 09, 2012, 08:54:13 AM

Quote from: SafeSurf on July 09, 2012, 08:52:16 AM

So basisten does not need to send a dump since pk knows the problem?

Right.

:) ;)

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: basisten on July 09, 2012, 09:26:20 AM

Quote from: craigb on July 09, 2012, 09:00:40 AM

Quote from: Asyn on July 09, 2012, 08:54:13 AM

Quote from: SafeSurf on July 09, 2012, 08:52:16 AM

So basisten does not need to send a dump since pk knows the problem?

Right.

:) ;)

understood
i'll just inactivate the plugin in IE9 until the next update then

 8)

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: SafeSurf on July 09, 2012, 09:32:58 AM

Yes.  If you still have problems after that, then let us know.  Thank you.

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: edhlmft on July 11, 2012, 10:21:52 PM

I've got the same problem. "Internet Explorer has stopped working". I disabled WebRep add-on and so far no problems.

Toshiba P755-S5263
Intel i5-2410M
2.30Ghz
6 GB RAM
Windows 7 64-bit Home Premium SP1
IE9

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: genius_80 on July 25, 2012, 11:01:10 PM

IE8 error in WinXP 32 with aswWebRepIE.dll, allways, then it in autonom mode (no internet connection)

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: naren17 on July 26, 2012, 10:58:47 PM

Same prob sometimes IE has stopped working on Win 7 64 Bits

Title: Re: Internet Explorer has stopped working - problem with aswWebRepIE.dll?
Post by: teblen on July 31, 2012, 04:24:59 AM

Same problem.  Have to renew (or not) in 20 days.  ?????