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Other => General Topics => Topic started by: velson on January 10, 2009, 06:14:21 PM

Title: Avast password
Post by: velson on January 10, 2009, 06:14:21 PM

Hi... i'm using avast! 4.8 professional edition... but when i need to edit something such as "On-Access protection control"... it need a password to key in... but i have forget my password... can anyone help me????? can send the solution to me by either reply here or send to my email... thank you very much....

Title: Re: Avast password
Post by: DavidR on January 10, 2009, 07:02:26 PM

I'm sorry as far as I'm aware the only way to resolve this is by a reinstall, there is no way to bypass the password if you have set it up.

Title: Re: Avast password
Post by: Lisandro on January 10, 2009, 10:04:27 PM

Quote from: DavidR on January 10, 2009, 07:02:26 PM

I'm sorry as far as I'm aware the only way to resolve this is by a reinstall, there is no way to bypass the password if you have set it up.

There is another way... but I don't think they want to make publicity here on forums, or, users will be able to 'bypass' the password.

Title: Re: Avast password
Post by: velson on January 11, 2009, 09:20:00 AM

So... without the password... is it possible i can remove the software completely??? cos i'll reinstall again.

Title: Re: Avast password
Post by: DavidR on January 11, 2009, 03:37:40 PM

You should be able to use windows add remove programs as normal to uninstall.

It may be best to do a clean reinstall, ensure that you have your Pro license that was emailed to you available as you will need that once installed.

Download the latest Pro version of avast 4.8.1296 (if you didn't previously save it) for the language you use and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast-uninstall-utility.html) and save it to your HDD.

1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
3. install the latest version, reboot.

Title: Re: Avast password
Post by: Lisandro on January 11, 2009, 06:25:01 PM

Like David, I also suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.