Author Topic: Win64:ZAcces-E[Rtk] and more plz help  (Read 8483 times)

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WolfAlvein

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #15 on: May 07, 2012, 01:40:05 AM »


OK, done and done, here is the new log, I also did a new scan with avast and well I still have the 3 main reasons of the post but the chrome Trojan is gone now thanks to malwarebytes, and the computer started up better, this time I didn't need to do a restore point.

No the problem is still this:

C:\Windows\system32\dlaudfam.dll     Win64:ZAcces-E[Rtk]
C:\Qoobox\Quarentine\C\Windows\system32\consrv.dll.vi   Win32:Sirefef-HO[Drp]
C:\Qoobox\Quarentine\C\Windows\assembly\GAC_32\desktop.ini.vi  Win32:Sirefef-FQ[Drp]
C:\Qoobox\Quarentine\C\Windows\assembly\GAC_64\desktop.ini.vi   Win32:Sirefef-HO[Drp]

Thanks

jeffce

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #16 on: May 07, 2012, 02:13:13 AM »
Hi,

The entries in Qoobox are already quarantined by ComboFix so they are ok. 

Run a new scan with both aswMBR.exe and ComboFix.  Attach the logs to your next reply.

WolfAlvein

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #17 on: May 07, 2012, 02:56:44 AM »

Ok so here are the new logs, and I wanted to ask may I delete the files that are quarantined, or if I do so will it affect my PC???

jeffce

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #18 on: May 07, 2012, 03:03:27 AM »
Hi,

No don't move anything around until we give you the all clear.  :)

Please double click the aswMBR icon to run it.
Vista and Windows 7 users right click the icon and choose "Run as administrator".

  • Click the Scan button to start scan.
  • When scan finishes, press the Fix Button. Once the Fix is done, press the Save Log button and save the log to your desktop. You need to reboot your computer when its done before you do anything else, then post the log that will be on your desktop.

WolfAlvein

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #19 on: May 07, 2012, 03:39:33 AM »
OK here is the new log the program cleared the dlaudfam.dll virus and then restarted, had to do the scan again to get the log sorry about that.

jeffce

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #20 on: May 07, 2012, 03:57:40 AM »
That looks better.  How is your system running?  :)

WolfAlvein

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #21 on: May 07, 2012, 08:20:40 PM »

The PC is back to normal thanks, but I really wish to be able to delete the files that are in quarentine and not affect the PC I hope they don´t.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37507
  • Not a avast user
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #22 on: May 07, 2012, 08:31:48 PM »
there is no rush to delete files from quarantine.....
infected files can not harm your computer when in quarantine....

jeffce

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #23 on: May 07, 2012, 08:51:56 PM »
Hi,

Quote
I really wish to be able to delete the files that are in quarentine and not affect the PC I hope they don´t.
Like Pondus stated...since they are in quarantine they are not a problem.  When we remove our tools below, the items in quarantine will be removed along with the tools.
----------

P2P - I see you have P2P software µTorrent installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections and possibly Identity Theft. It likely contributed to your current situation.   

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

I would strongly recommend that you uninstall these now. You can do so via Control Panel >> Programs and Features.
----------

Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D  SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

This infection appears to have been cleaned, but I can not give you any absolute guarantees.  As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run  and copy/paste the following text into the Run box as shown and click OK.
  Combofix /Uninstall
  (Note: There is a space between the ..X and the /U that needs to be there.)


----------

Clean up with OTL:
  • Right-click and Run as Administrator OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.
----------

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

Here are some tips to reduce the potential for spyware infection in the future:

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
2. Enable Protected Mode in Internet Explorer.  This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code.  To make sure this is running follow these steps:
  • Open Internet Explorer
  • Click on Tools > Internet Options
  • Press Security tab
  • Select Internet zone then place check next to Enable Protected Mode if not already done
  • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis.  With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly.  A tutorial on firewalls can be found here[/color].  **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

5. Make sure you keep your Windows OS currentWindows XP users can visit Windows update   regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems.  Without these you are leaving the back door open.

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites.  WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

7.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?
 
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

WolfAlvein

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #24 on: May 07, 2012, 11:50:31 PM »

Thank you for all your help and recomendations, the PC is working again like a charm, bye and thank you.

jeffce

  • Guest
Re: Win64:ZAcces-E[Rtk] and more plz help
« Reply #25 on: May 08, 2012, 01:48:47 AM »
Glad that we could help!  :)