Author Topic: Avast viruschest not available  (Read 17915 times)

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SaskiaS

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Re: Avast viruschest not available
« Reply #30 on: August 06, 2012, 07:41:09 AM »
Hi there,

ok, I skipped that, and the WindowsRepair ran without further questions.

After reboot, I have tried to install the printer. But still the installationscreen does not open after extracting the files.  :(
 

Offline essexboy

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Re: Avast viruschest not available
« Reply #31 on: August 06, 2012, 08:36:05 PM »
OK lets see if we can get windows to install it for you

Go to control panel > printers and faxes
If the printer is there then right click it and select delete
Ensure that the printer is plugged in
Then select Add a printer
Ensure Local printer and Automatically detect Plug and Play are selected
Then follow the prompts


SaskiaS

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Re: Avast viruschest not available
« Reply #32 on: August 07, 2012, 03:50:55 PM »
 :( that doen't work either, it says it cannot find plug-and-play printers.

(and yes, the printer is plugged in)
« Last Edit: August 07, 2012, 05:18:33 PM by SaskiaS »

SaskiaS

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Re: Avast viruschest not available
« Reply #33 on: August 07, 2012, 05:21:42 PM »
when one thing goes well, the other thing goes wrong.

I had/have problems with the Mozilla Firefox webbrowser so I have restarted the pc.  After that the windows installer could find the plug-and-play printer. So I can print and I can copy.

I can however still not scan with this machine, because it says it needs software to be installed.

I also think that maybe the printr is not installed correct because it was very very quick with installing and I did not go through any menus, it just said : looking for...then found and installed

Offline essexboy

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Re: Avast viruschest not available
« Reply #34 on: August 07, 2012, 07:27:19 PM »
That was the base printer drivers being installed

Could you now retry the disc

SaskiaS

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Re: Avast viruschest not available
« Reply #35 on: August 08, 2012, 09:01:41 AM »
I do not have a installdisk, I got this printer from someone without it. So I have downloaded software (which worked perfect untill my recent actions, so it's not that the download is incorrect).

I have tried it, but again it just extracts files and does nothing afterwards, it does not install anything.


Offline essexboy

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Re: Avast viruschest not available
« Reply #36 on: August 08, 2012, 04:53:50 PM »
I have located the uninstall utility for your printer on the HP website... This will totally uninstall the printer allowing  a new install http://ftp.hp.com/pub/softlib/software4/COL8988/mp-24061-2/gr_uninst.exe

SaskiaS

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Re: Avast viruschest not available
« Reply #37 on: August 08, 2012, 06:05:18 PM »
Thanks,
I already used a HP-scrubber, but the uninstall you found was a different one, so I tried that and it removed the printer again
I have rebooted the computer and tried to install it again...but the problem stays the same..it won't open the installmenu when i execute the software
So now we are back at the point where I can print (I have let WindowsInstaller install the basic printerfunctions again as you told me before), but the rest is not functioning well

Actually, apart from the printer, I still have other problems:
e.g. lots of times my Mozilla Firefox Webbrowser stops/crashes;
sometimes a game, that I have completely uninstalled and re-installed, crashes;
my Mediapayer sometimes stops working at start-up/crashes;
and when I close Windows I sometimes see the normal closing-window and sometimes a completely different closing-window, both of Windows but i think it is strange.

I feel that there are still a lot of things that are not fixed well.

And with us unable to get this printer-thing going as it should, combined with other smaller (?) problems popping up now and then, I am wondering more and more if I should not just stop trying to undo all this :'(, and accept the flaws for now. And then in a few weeks time, when I hope to have more time and maybe even more energy, perhaps do a complete re-installation of windows (and all other programs).
What do you think ? How big are our (or since you do all the thinking, it are actually your) chances to get this computer working well again without me re-installing everything ?


Offline essexboy

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Re: Avast viruschest not available
« Reply #38 on: August 08, 2012, 08:36:27 PM »
'Tis a moot question... The fastest and easiest would be to put a new windows on ... 

Within Program files there may have been some shared dll's that are now missing

And XP is not as forgiving as windows 7 in this area

If you have a windows CD we could run a system file check to determine if all windows components are working as they should

SaskiaS

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Re: Avast viruschest not available
« Reply #39 on: August 09, 2012, 01:00:12 PM »
Yes, we have the original windows cd.

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Re: Avast viruschest not available
« Reply #40 on: August 09, 2012, 04:15:07 PM »
OK type start > Run

Type in the following .. Notice the space between the C and the /

sfc /scannow

SaskiaS

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Re: Avast viruschest not available
« Reply #41 on: August 09, 2012, 04:49:00 PM »
Hi,

Ok, we have this again...like with the Repairs Program:

When checking if all secured windos-files are the original version, it askes for the CD of Windows XP Professional because of files that need to be copied to the folder DLL Cache.
But we do not have that, we have Windows XP Home Edition installed on this pc.
I inserted the XP Home Edition-cd, but it does not agree and keeps asking for XP Professional.


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Re: Avast viruschest not available
« Reply #42 on: August 09, 2012, 05:12:28 PM »
Do you have an i386 folder on your C drive ?

SaskiaS

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Re: Avast viruschest not available
« Reply #43 on: August 09, 2012, 05:25:49 PM »
I have several

and again I cannot add attachments, even not after start-up of the pc, so I will send you a printscreen per e-mail of the maps found.

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Re: Avast viruschest not available
« Reply #44 on: August 09, 2012, 08:46:58 PM »
OK run sfc /scannow again but when it comes up and asks for the disc there should be a browse option.. Use that and select the i386 folder