Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Khaidir on November 19, 2008, 03:54:36 AM
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I'm using Avast v4.8 Home Edition. ;)
I having a problem with avast.setup
After I dial-up to internet, normally avast will update it self and run avast.setup.
But lately this process make any program stop a while until avast finish to update >:(
This problem not occur in v4.7 !!!
Is this same like BitDefender that will close after update ? ???
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I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! (http://www.avast.com/eng/programs.html) version.
6. Boot.
7. Check and post the results.
Depending on your update settings, you won't even see the update progress.
Program settings > Update (Basic) > Details.
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You need to edit (using notepad) the [InetWD] section of the C:\Program Files\Alwil Software\Avast4\Data\avast4.ini file and add the following line (depending on your connection type enter one or other of the Bold lines below):
Dial-up connections, add this line: RASWaitSeconds=120
Broadband connections, add this line: AlwaysConnectedWaitSeconds=120
[InetWD]
AlwaysConnectedWaitSeconds=120
Or
RASWaitSeconds=120
When complete save the changes, avast's self-defence module will ask for confirmation, etc. answer Yes.
The figure is seconds and the above equates to two minutes, you could try that and adjust upwards if required, 180, 240, etc.
I'm on dial-up and I set mine for 10minutes, 600 seconds this allows me to connect to the internet collect my email or quickly do something and go off line before the update check takes place. If I'm on-line for longer after 10 minutes avast checks for updates, but it only downloads VPS updates if you have it on Auto (you can change that, but I wouldn't recommend that).
The auto update restricts the amount of CPU% that avast.setup uses, so it shouldn't really have the impact you mention. The update process has also been improved recently, so I would suggest that you ensure that you have the latest version 4.8.1290.
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Wow, fast reply.
To Tech : What u mean for
Depending on your update settings, you won't even see the update progress.
Program settings > Update (Basic) > Details.
I had go there and a setting for silence running mode, is it ?
and
7. Check and post the results.
What results ?
Anyways, thank for reply
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To DavidR : At least this problem can be hold until a time,
But the "dead" will come
Thank for this suggestion, I hope Avast can repair this problem cause it not occur in v4.7
Anyway Avast still the BEST 8)
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I had go there and a setting for silence running mode, is it ?
Yes. And you can disable other options also (progress bar, etc.).
What results ?
If that procedures solve the problem or not...
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I don't think it the problem, cause when the avast.setup running, all the program will not responding.[Not started include task manager & explorer]
For this time I start the program first like task manager & firefox before dial-up, then I can use them.
Feel free to see the picture. :D
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I don't think it the problem, cause when the avast.setup running, all the program will not responding.[Not started include task manager & explorer]
It shouldn't... the priority (and CPU usage) of the update processes were reduced a long time ago... Do you use any other antivirus in this computer? Used in the past?
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elo...
ive also got da same problem...
after ive installed da newest update n reboot, da com cannot load my wireless connection and hang when i click network connection... before this it ran smoothly....
try uninstall everything and reinstall, still da same..... ???
i hope u can help me ASAP
thanx
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Yes, maybe...
I found a service AVG anti-spyware.
How to remove them cause I had uninstall them.
So, what u think the problem is ???
Somebody help me !!!
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I found a service AVG anti-spyware.
How to remove them cause I had uninstall them.
I think that services will require manual remove from the Registry. It's a work for advanced users. Most probably, it's not conflicting with anything in your computer. Do you still have AVG Antispyware in your Add/Remove applet of Control Panel?
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No, so how to remove the service manually.
Can I do in RUN
regsvr32 /u (AVG Service)
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Delete only the proper key into HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
(Backup first!).
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I had remove AVG service, but the problem still exist. Maybe it not the problem.
Does Avast(firewall) will not scanning while update, then it will block anything until it updated.
So, I think it because my update problem. Yeah, maybe slow connection, slow to find server.
I hope only that the problem, not because any virus or program error.
At least I still safe
I will wait for another news ;)
Anyways, thanks a lot !!!
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Does Avast (firewall) will not scanning while update, then it will block anything until it updated.
1. avast is not a firewall.
2. avast antivirus keeps scanning while updating.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Sorry Tech, I think I don't see the 300~350 line
>>>Too many line<<<
(2128 lines, 210KB)
Must I post the line like http://forum.avast.com/index.php?topic=40419.0 (http://forum.avast.com/index.php?topic=40419.0)
Why I can attach zip file ???
Or I must use another method
Or Reinstall Avast as what u say early
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Khaidir, open the file in Notepad, go to the bottom, copy and paste in more than one single post (avoiding the characters limit of the forum).
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This is the last paragraph(latest update)
27.11.2008 13:53:48.000 1227765228 general Started: 27.11.2008, 13:53:48
27.11.2008 13:53:48.000 1227765228 general Running setup_av_pro-50a (1290)
27.11.2008 13:53:48.000 1227765228 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
27.11.2008 13:53:48.000 1227765228 system Memory: 73% load. Phys:123524/457964K free, Page:1378724/1770896K free, Virt:2069228/2097024K free
27.11.2008 13:53:48.000 1227765228 system Computer WinName: USERXP-31CD5932
27.11.2008 13:53:48.000 1227765228 system Windows Net User: SYSTEM
27.11.2008 13:53:48.000 1227765228 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
27.11.2008 13:53:48.000 1227765228 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
27.11.2008 13:53:48.000 1227765228 general Old version: 50a (1290)
27.11.2008 13:53:48.000 1227765228 system Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03648 (924M free)
27.11.2008 13:53:48.000 1227765228 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
27.11.2008 13:53:48.000 1227765228 system Installed in: C:\Program Files\Alwil Software\Avast4 (924M free)
27.11.2008 13:53:48.000 1227765228 internet SYNCER: Type: use IE settings
27.11.2008 13:53:48.000 1227765228 internet SYNCER: Auth: another authentication, use WinInet
27.11.2008 13:53:48.000 1227765228 package Part prg_av_pro-50a is installed
27.11.2008 13:53:49.000 1227765229 package Part vps-8112700 is installed
27.11.2008 13:53:49.000 1227765229 package Part news-4b is installed
27.11.2008 13:53:49.000 1227765229 package Part setup_av_pro-50a is installed
27.11.2008 13:53:49.000 1227765229 package Part jrog-60 is installed
27.11.2008 13:53:49.000 1227765229 general Old version: 50a (1290)
27.11.2008 13:53:49.000 1227765229 general GUID: e7c0d73d-249f-451b-b337-94f413baddea
27.11.2008 13:53:49.000 1227765229 general Entering:UpdateInstallPackages
27.11.2008 13:53:49.000 1227765229 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
27.11.2008 13:53:49.000 1227765229 package LoadPartInfo: jrog = jrog-69 returned 00000000
27.11.2008 13:53:49.000 1227765229 package LoadPartInfo: news = news-4b returned 00000000
27.11.2008 13:53:49.000 1227765229 package LoadPartInfo: program = prg_av_pro-50a returned 00000000
27.11.2008 13:53:49.000 1227765229 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000
27.11.2008 13:53:49.000 1227765229 package LoadPartInfo: vps = vps-8112700 returned 00000000
27.11.2008 13:53:49.000 1227765229 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
27.11.2008 13:53:49.000 1227765229 package ArePartsInstallable: 1
27.11.2008 13:54:22.000 1227765262 package vps: updated [8112700]
27.11.2008 13:54:22.000 1227765262 package Transferred: files 0, bytes 0, time 0 ms
27.11.2008 13:54:22.000 1227765262 package Retries: total 0, files 0, servers 0
27.11.2008 13:54:22.000 1227765262 file NeedReboot=false
27.11.2008 13:54:22.000 1227765262 general Return code: 0x20000000 [Something done]
27.11.2008 13:54:22.000 1227765262 general Stopped: 27.11.2008, 13:54:22
There also some screen shot from me
Is this normal ???
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This log before above[2nd last]
Those two post contain log for this day[11/27/2008] like everyday in the setup.log
27.11.2008 13:52:19.000 1227765139 general Started: 27.11.2008, 13:52:19
27.11.2008 13:52:19.000 1227765139 general Running setup_av_pro-50a (1290)
27.11.2008 13:52:19.000 1227765139 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
27.11.2008 13:52:19.000 1227765139 system Memory: 76% load. Phys:108268/457964K free, Page:1395020/1770896K free, Virt:2069228/2097024K free
27.11.2008 13:52:19.000 1227765139 system Computer WinName: USERXP-31CD5932
27.11.2008 13:52:19.000 1227765139 system Windows Net User: SYSTEM
27.11.2008 13:52:19.000 1227765139 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
27.11.2008 13:52:19.000 1227765139 general DldSrc set to inet
27.11.2008 13:52:19.000 1227765139 general Operation set to INST_OP_UPDATE_GET_PACKAGES
27.11.2008 13:52:19.000 1227765139 general Old version: 50a (1290)
27.11.2008 13:52:19.000 1227765139 system Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02412 (928M free)
27.11.2008 13:52:19.000 1227765139 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
27.11.2008 13:52:19.000 1227765139 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;p)
27.11.2008 13:52:19.000 1227765139 system Computer DnsName: userxp-31cd5932
27.11.2008 13:52:19.000 1227765139 system Computer Ip Addr: 192.168.1.3
27.11.2008 13:52:19.000 1227765139 system Installed in: C:\Program Files\Alwil Software\Avast4 (928M free)
27.11.2008 13:52:19.000 1227765139 internet SYNCER: Type: use IE settings
27.11.2008 13:52:19.000 1227765139 internet SYNCER: Auth: another authentication, use WinInet
27.11.2008 13:52:19.000 1227765139 package Part prg_av_pro-50a is installed
27.11.2008 13:52:19.000 1227765139 package Part vps-8112501 is installed
27.11.2008 13:52:19.000 1227765139 package Part news-4b is installed
27.11.2008 13:52:19.000 1227765139 package Part setup_av_pro-50a is installed
27.11.2008 13:52:19.000 1227765139 package Part jrog-60 is installed
27.11.2008 13:52:19.000 1227765139 general Old version: 50a (1290)
27.11.2008 13:52:19.000 1227765139 general GUID: e7c0d73d-249f-451b-b337-94f413baddea
27.11.2008 13:52:20.000 1227765140 general Server definition(s) loaded for 'main': 196 (maintenance:0)
27.11.2008 13:52:20.000 1227765140 general SelectCurrent: selected server 'Download972 AVAST Server' from 'main'
27.11.2008 13:52:20.000 1227765140 internet SYNCER: Type: use IE settings
27.11.2008 13:52:20.000 1227765140 internet SYNCER: Auth: another authentication, use WinInet
27.11.2008 13:52:20.000 1227765140 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;f)
27.11.2008 13:52:21.000 1227765141 internet Used server: http://74.54.138.146/iavs4x
27.11.2008 13:52:23.000 1227765143 general Server definition(s) loaded for 'main': 196 (maintenance:0)
27.11.2008 13:52:23.000 1227765143 general SelectCurrent: selected server 'Download643 AVAST Server' from 'main'
27.11.2008 13:52:23.000 1227765143 internet SYNCER: Type: use IE settings
27.11.2008 13:52:23.000 1227765143 internet SYNCER: Auth: another authentication, use WinInet
27.11.2008 13:52:24.000 1227765144 internet Used server: http://74.55.70.162/iavs4x
27.11.2008 13:52:24.000 1227765144 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
27.11.2008 13:52:24.000 1227765144 package LoadPartInfo: jrog = jrog-69 returned 00000000
27.11.2008 13:52:24.000 1227765144 package LoadPartInfo: news = news-4b returned 00000000
27.11.2008 13:52:24.000 1227765144 package LoadPartInfo: program = prg_av_pro-50a returned 00000000
27.11.2008 13:52:24.000 1227765144 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000
27.11.2008 13:52:24.000 1227765144 package LoadPartInfo: vps = vps-8112700 returned 00000000
27.11.2008 13:52:24.000 1227765144 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
27.11.2008 13:52:24.000 1227765144 internet Used server: http://74.55.70.162/iavs4x
27.11.2008 13:52:24.000 1227765144 file GetFileWithRetry: part-vps-8112700.vpu downloaded and verified
27.11.2008 13:52:24.000 1227765144 package Part vps-8112700 was set to be installed
27.11.2008 13:52:24.000 1227765144 package DeleteObsoletePackages: Removed part-vps-8112501.vpu
27.11.2008 13:52:24.000 1227765144 general Part of license key: W90962029H6100A1106
27.11.2008 13:52:24.000 1227765144 package IsFullOkay: vps-8112700.vpu - not okay (doesn't exist)
27.11.2008 13:52:25.000 1227765145 package IsFullOkay: vpsm-8112700.vpu - not okay (doesn't exist)
27.11.2008 13:52:25.000 1227765145 package IsFullOkay: vpsm-8112700.vpu - not okay (doesn't exist)
27.11.2008 13:52:25.000 1227765145 package Packages before download
27.11.2008 13:52:25.000 1227765145 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112500.vpu, size: 19971248. md5: B53F9F82D25B7F4431B276CE6312E686, computemd5 returned 0x00000000, sig: 605144BDD50E06A5CA323D3785BDEF520B796494365E11245852360868CC08D91D84428B1DC9583E returned 0x00000000
27.11.2008 13:52:25.000 1227765145 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112501.vpu, size: 14533. md5: EDF6126FEC63598A9AB1001E22ED3C73, computemd5 returned 0x00000000, sig: 6EEAB88DDFEBB584F19C1C2641C99AE5A65A676429564D206958F419BCBFEEBC4B5724105CBB3294 returned 0x00000000
27.11.2008 13:52:30.000 1227765150 internet Used server: http://74.55.70.162/iavs4x
27.11.2008 13:52:30.000 1227765150 file GetFileWithRetry: vps-8112600-8112500.vpu downloaded and verified
27.11.2008 13:52:30.000 1227765150 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112600-8112500.vpu, returned 0x00000000
27.11.2008 13:52:32.000 1227765152 package PerformDiff: Ok
27.11.2008 13:53:16.000 1227765196 internet Used server: http://74.55.70.162/iavs4x
27.11.2008 13:53:16.000 1227765196 file GetFileWithRetry: vps-8112700-8112600.vpu downloaded and verified
27.11.2008 13:53:16.000 1227765196 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112700-8112600.vpu, returned 0x00000000
27.11.2008 13:53:16.000 1227765196 package PerformDiff: Ok
27.11.2008 13:53:45.000 1227765225 package DeleteObsoletePackages: Removed vps-8112500.vpu
27.11.2008 13:53:46.000 1227765226 internet Used server: http://74.55.70.162/iavs4x
27.11.2008 13:53:46.000 1227765226 file GetFileWithRetry: vpsm-8112700.vpu downloaded and verified
27.11.2008 13:53:46.000 1227765226 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112700.vpu, returned 0x00000000
27.11.2008 13:53:46.000 1227765226 package DeleteObsoletePackages: Removed vpsm-8112501.vpu
27.11.2008 13:53:47.000 1227765227 package Transferred: files 6, bytes 134807, time 52076 ms
27.11.2008 13:53:47.000 1227765227 package Retries: total 0, files 0, servers 2
27.11.2008 13:53:47.000 1227765227 package Submit: files 0, bytes 0, time 0 ms
27.11.2008 13:53:47.000 1227765227 package Submit success: files 0, bytes 0, time 0 ms
27.11.2008 13:53:48.000 1227765228 internet Sending stats 'http://74.55.70.162/cgi-bin/iavs4stats.cgi': 00000000 204
27.11.2008 13:53:48.000 1227765228 file NeedReboot=false
27.11.2008 13:53:48.000 1227765228 general Return code: 0x20000000 [Something done]
27.11.2008 13:53:48.000 1227765228 general Stopped: 27.11.2008, 13:53:48
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This appears to be a normal process that avast goes through for all of us.
This thread does not make clear your concern but, from an earlier post, it appears that you believe avast is slowing your system by this update.
Well, to a degree it is. It is using some of the resources at startup to bring yuor system up to date with the latest virus updates from avast to keep you safe. It does the same for all of us. Your posts showing avast using 9% of your CPU ... that really is nothing. The updates of avast at startup (in automatic update mode) limit themselves to not using more than 30% of your CPU cpacity.
Unfortunately just about every product believes at startup that their updates are the most critical functions for your system. One of these and rather a resource hog is Windows automatic updates, even thought their updates are normally only distributed on the second Tuesday of each month.
There is a way of delaying the avast automatic virus file update to a little later after system start. If you would like to know more about it please advise us.
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Wow, I confuse :o
So, why this problem not occur in v4.7 ???
Is it normal when other program become not responding after dial up to internet ???
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The avast team say that the VPS update process is more efficient in the latest 4.8.1290 release. It certainly seems so to me.
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Wow, I confuse :o
So, why this problem not occur in v4.7 ???
Is it normal when other program become not responding after dial up to internet ???
If anything the problem should have been worse in version 4.7.x as there was no restriction in the CPU% in the Auto update and the update process has been further improved making less of an impact on your system and that improvement is something that I too have noticed.
Though your image doesn't show any severe impact CPU wise when avast.setup is running it is using 9% of a total of 10% CPU usage. What I also see from your image perhaps totally unrelated is that you are running as The Administrator and this can have security implications. If you become infected, the malware inherits the permission levels of the account you are using, effectively meaning as the administrator it can do anything.
I also showed you how to delay the auto update check in my first post, Reply #2 of this topic. This is beneficial to me as I too am a dial-up user and it allows me to go on-line collect email or quickly browse and go off-line again without the auto update starting. So your issue could be one of not the CPU but a lack of bandwidth and what you may be doing on-line at the same time (though your image doesn't show any other CPU activity, which browsing would generate).
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I'm having the same problem. I start up my pc and have to wait 5 minutes or more before I can do anything at all.
I have version 4.8, so will try the latest and let you know.
Thanks for all the info.
dream
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You don't mention what your firewall is (as we have seen in one firewall it could be a big factor) ?
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I'm having the same problem. I start up my pc and have to wait 5 minutes or more before I can do anything at all.
I have version 4.8, so will try the latest and let you know.
Thanks for all the info.
dream
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- Like David asked, do you use a firewall? Which one?
- Do you have any other antivirus installed in your system? Did you have in the past?
- Any other security programs that could interfere?
- In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'?