Win32: Malware-gen

[bweese]

I have tried to remove this virus a number of different ways but to no avail. Can anyone help?

Thank you.

[mchain]

Hi bweese,

To get the help you need to clear this up, follow the instructions provided in this link:  http://forum.avast.com/index.php?topic=53253.0

Logs for the following programs should be attached, not copy/paste, here:  Malwarebytes, OTL, (logs for both OTL and OTL Extras) and aswMBR.  Use "Attachments and other options", click that, and "notify me of replies" will appear, and an "attach" box will also appear, and attach the resulting logs in each post reply as you go along.

Once this is done, a malware expert will assist you.  Once the cleaning process begins, this expert will tell you what additional programs you may need to run.  Do not attempt to use these tools without expert guidance, please be patient, and you will certainly be brought to a successful and clean outcome.

This means not attempting to fix your problems using the programs outlined above; all that is needed at this point are the logs so the malware expert can see what what you have and where it is.

Hope this helps.

[bweese]

Here are the logs.

[bweese]

Next log.

[bweese]

Rogue Killer logs.

[essexboy]

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

  :OTL
  @Alternate Data Stream - 1003 bytes -> C:\Users\Beth\AppData\Local\QAyEApxoepE9Ho:z2G8QSdXfwcQlAfoXt
  
  :Files
  ipconfig /flushdns /c
  C:\Windows\Installer\{0699ae43-aa4a-3573-430a-dca314f89d1a}
  C:\Users\Beth\AppData\Local\{0699ae43-aa4a-3573-430a-dca314f89d1a}
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [CREATERESTOREPOINT]
  [Reboot]
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[bweese]

OTL log.

[bweese]

ComboFix log is attached.

I will update in a little bit about how my computer is running.

Thanks for your help.

[essexboy]

Looks good let me know how the computer is after you have played for a bit

[bweese]

Seems to be back to normal. Thanks!

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Go to control panel
• Select folder options (Appearance > Folder options in category view)
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point
 

• Go to Control Panel and select System
  
• Select System
  
• On the left select System Protection and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create
  

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
  
• Right click Disc cleanup and select run as administrator
  
• Select Your main drive and accept the warning if you get one
  
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.  Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?

Keep safe  :wave:

[bweese]

Everything is still running fine. Thank you so much.