Author Topic: problem in openning www.avast.com  (Read 2124 times)

Offline yumnam

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problem in openning www.avast.com
« on: July 28, 2012, 08:06:24 PM »
www.avast. com is NOT opening at all. instead it displays the following-------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
This webpage is not available
The connection to www.avast.com was interrupted.
Here are some suggestions:
Reload this webpage later.
Check your Internet connection. Restart any router, modem, or other network devices you may be using.
Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the wrench menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


My internet connection is doing absolutely fine. I hve checked the LAN Setting.  Host file is also checked if there is any modification by malware. i also checked by opening other security sites. I found no problem.  I hve tried using firefox browser also. Is  there any solution to open or load  the www.avast.com

Online essexboy

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Re: problem in openning www.avast.com
« Reply #1 on: July 28, 2012, 08:08:52 PM »
Could you see if this page opens  http://www.symantec.com/index.jsp

Offline yumnam

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Re: problem in openning www.avast.com
« Reply #2 on: July 28, 2012, 08:13:27 PM »
No problem in opening  http://www.symantec.com/index.jsp  I ve checked with other security sites all are openning except www.avast.com

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Re: problem in openning www.avast.com
« Reply #3 on: July 28, 2012, 08:17:08 PM »
could you type the following numbers into the address bar of IE and then go to the site

75.126.120.200

Offline yumnam

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Re: problem in openning www.avast.com
« Reply #4 on: July 28, 2012, 08:27:38 PM »
Access to http://75.126.120.200/  was denied.





Access to the webpage was denied
You are not authorized to access the webpage at http://75.126.120.200/. You may need to sign in.
HTTP Error 403 (Forbidden): The server refused to fulfill the request.

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Re: problem in openning www.avast.com
« Reply #5 on: July 28, 2012, 09:20:24 PM »
OK you are being blocked from this site only

Download OTL  to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

  • Select All Users
  • Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Post both logs

Offline yumnam

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Re: problem in openning www.avast.com
« Reply #6 on: July 30, 2012, 11:59:23 AM »
here is the otl log files

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Re: problem in openning www.avast.com
« Reply #7 on: July 30, 2012, 02:45:05 PM »
Have you recently been infected ?

On completion of OTL try Avast again

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\yvdkfiie.sys -- (yvdkfiie)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\Drivers\qpgctczy.sys -- (qpgctczy)
[2012/07/29 00:14:59 | 000,000,000 | ---D | M] ("Vid-Saver") -- C:\Documents and Settings\lenovo\Application Data\Mozilla\Firefox\Profiles\8pb95jeo.default\extensions\crossriderapp3491@crossrider.com
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Infodelivery presentO20 - HKU\S-1-5-21-1343024091-1647877149-839522115-1003 Winlogon: Shell - (C:\RECYCLER\S-1-5-21-5847348432-5933081150-981407346-7208\winsystem.exe) - File not found
O20 - HKU\S-1-5-21-1343024091-1647877149-839522115-1003 Winlogon: Shell - (C:\RECYCLER\S-1-5-21-5105143694-8064506723-205203545-4311\nissan.exe) - File not found
O20 - HKU\S-1-5-21-1343024091-1647877149-839522115-1003 Winlogon: Shell - (C:\RECYCLER\S-1-5-21-6456355778-8950308814-939465426-2274\nissan.exe) - File not found
O20 - HKU\S-1-5-21-1343024091-1647877149-839522115-1003 Winlogon: Shell - (C:\Documents and Settings\lenovo\Application Data\zwog.exe) - File not found
O20 - HKU\S-1-5-21-1343024091-1647877149-839522115-1003 Winlogon: Shell - (C:\RECYCLER\S-1-5-21-2002990979-7588277883-241245201-4973\mwau.exe) - File not found
O33 - MountPoints2\{201eae68-077c-11df-8890-0026820e02a0}\Shell\AutoRun\command - "" = J:\filesystem/pagefile.exe
O33 - MountPoints2\{201eae68-077c-11df-8890-0026820e02a0}\Shell\eXpLorE\cOMMand - "" = J:\filesystem/pagefile.exe
O33 - MountPoints2\{201eae68-077c-11df-8890-0026820e02a0}\Shell\oPen\CoMMAnd - "" = J:\filesystem/pagefile.exe
O33 - MountPoints2\{201eae69-077c-11df-8890-0026820e02a0}\Shell\AutoRun\command - "" = I:\filesystem/pagefile.exe
O33 - MountPoints2\{201eae69-077c-11df-8890-0026820e02a0}\Shell\eXpLorE\cOMMand - "" = I:\filesystem/pagefile.exe
O33 - MountPoints2\{201eae69-077c-11df-8890-0026820e02a0}\Shell\oPen\CoMMAnd - "" = I:\filesystem/pagefile.exe
O33 - MountPoints2\{2f173e45-9dfe-11de-a758-002556eab975}\Shell\AutoRun\command - "" = I:\dogyx90.exe
O33 - MountPoints2\{2f173e45-9dfe-11de-a758-002556eab975}\Shell\open\Command - "" = I:\dogyx90.exe
O33 - MountPoints2\{c4172885-ed36-11de-8830-0026820e02a0}\Shell\AutoRun\command - "" = J:\q9.cmd
O33 - MountPoints2\{c4172885-ed36-11de-8830-0026820e02a0}\Shell\open\Command - "" = J:\q9.cmd
O33 - MountPoints2\{c47eb397-68ce-11df-8977-0026820e02a0}\Shell\AutoRun\command - "" = I:\HITTIDOGI///puyto.exe
O33 - MountPoints2\{c47eb397-68ce-11df-8977-0026820e02a0}\Shell\open\command - "" = I:\HITTIDOGI///puyto.exe
O33 - MountPoints2\{c862c60f-cdf9-11de-87cc-002556c2ca0a}\Shell\AutoRun\command - "" = I:\folder.tmp/tmp.exe
O33 - MountPoints2\{c862c60f-cdf9-11de-87cc-002556c2ca0a}\Shell\explore\command - "" = I:\folder.tmp/tmp.exe
O33 - MountPoints2\{c862c60f-cdf9-11de-87cc-002556c2ca0a}\Shell\open\command - "" = I:\folder.tmp/tmp.exe
O33 - MountPoints2\{e289d6a6-ed84-11de-8832-0026820e02a0}\Shell\AutoRun\command - "" = I:\driver\usb\driver.exe
O33 - MountPoints2\{e289d6a6-ed84-11de-8832-0026820e02a0}\Shell\open\command - "" = I:\driver\usb\driver.exe
O33 - MountPoints2\{e289d6a7-ed84-11de-8832-0026820e02a0}\Shell\AutoRun\command - "" = J:\driver\usb\driver.exe
O33 - MountPoints2\{e289d6a7-ed84-11de-8832-0026820e02a0}\Shell\open\command - "" = J:\driver\usb\driver.exe
O33 - MountPoints2\{ee310a49-6be3-11df-8984-0026820e02a0}\Shell\AutoRun\command - "" = I:\sysusb/usbdur.exe
O33 - MountPoints2\{ee310a49-6be3-11df-8984-0026820e02a0}\Shell\explore\command - "" = I:\sysusb/usbdur.exe
O33 - MountPoints2\{ee310a49-6be3-11df-8984-0026820e02a0}\Shell\open\command - "" = I:\sysusb/usbdur.exe
[2012/07/03 15:59:51 | 000,000,000 | ---D | C] -- C:\Documents and Settings\lenovo\Local Settings\Application Data\Vid-Saver
[2012/07/03 15:59:49 | 000,000,000 | ---D | C] -- C:\Program Files\Vid-Saver
@Alternate Data Stream - 356962 bytes -> C:\WINDOWS\Temp:temp

:Files
ipconfig /flushdns /c
 
:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Offline yumnam

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Re: problem in openning www.avast.com
« Reply #8 on: July 30, 2012, 06:04:34 PM »
THANKS A LOT!!!!!!! it works :) ... now i can open the site., Could you plz tell me in brief what had happened to my pc. log file is attached.

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Re: problem in openning www.avast.com
« Reply #9 on: July 30, 2012, 06:46:18 PM »
Your Host file was hijacked, but the unusual thing is that the only AV blocked was Avast..  Maybe they know something we don't  ;D

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [CLEARALLRESTOREPOINTS]
     [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

 

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