Author Topic: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)  (Read 4251 times)

Offline ipmala

  • Newbie
  • *
  • Posts: 2
    • Personal Message (Offline)
I cannot UNINSTALL my FREE AVAST Anti-Virus.
The program has been CORRUPTED.
I have Windows 7 (64 bit) OS .
"Add-Remove" will not work.
Also....Avast will not allow me to download the UNINSTALL UTILITY  'aswclear.exe' .
PLEASE HELP  !!

IPMALA
my e-mail:  ipmala888@netzero.com

Offline Pondus

  • avast! √úberevangelist
  • Maybe Bot
  • *****
  • Posts: 21683
  • Gender: Male
    • Personal Message (Offline)
Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
« Reply #1 on: October 08, 2012, 05:55:11 PM »
Quote
Also....Avast will not allow me to download the UNINSTALL UTILITY  'aswclear.exe' .
if so......download on another computer and move over with a usb stick


what antivirus did you use before avast?
was your computer delivered with a preinstalled antivirus when new?
did you uninstall it before installing avast?

« Last Edit: October 08, 2012, 07:08:26 PM by Pondus »
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline ipmala

  • Newbie
  • *
  • Posts: 2
    • Personal Message (Offline)
Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
« Reply #2 on: October 08, 2012, 06:05:18 PM »
Avast FREE Anti-Virus is the only software I have been using.
"Add-Remove" will not remove it.
Avast will not let me download the UNINSTALLER FILE  ' aswclear.exe '....even <after> I disabled the self protection .
I have Windows 7 (64 bit) OS.
Is there another way to go in and MANUALLY REMOVE Avast  ??
HELP  !!

IPMALA
ipmala888@netzero.com

Offline schmidthouse

  • VIRUS FREE A Long Time
  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 2578
  • Gender: Male
  • When you think you know, Think Again
    • Personal Message (Offline)
Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
« Reply #3 on: October 08, 2012, 06:12:29 PM »
Quote
Also....Avast will not allow me to download the UNINSTALL UTILITY  'aswclear.exe' .
if so......download on another computer and move over with a usb stick


what antivirus did you use before avast?......did you uninstall it before installing avast?

Did you try the suggestion provided by Pondus?? ??? :)
**W8.1.1PRO 64Bit
*  xpSP3 PRO 32 Bit
Do not confuse kindness for weakness

Offline bobo1

  • Poster
  • *
  • Posts: 468
  • Gender: Male
    • Personal Message (Offline)
Re: I CANNOT UNINSTALL MY FREE AVAST ANTI-VIRUS (program is corrupt)
« Reply #4 on: October 08, 2012, 07:54:35 PM »
Hi,
1.  BOOT THE COMPUTER IN SAFE MODE ONLY BY TAPPING F8 ON STARTING THE COMPUTER.
TRY UNINSTALING AVAST FROM ADD/REMOVE PROGRAMS WITHIN SAFE MODE.

Min processes are running in this mode. Any other traces of previous antviruses need to be removed. Ie NORTONS/SYMANTECS / AVG'S/ MACAFEES ETC. Need to use their removal tools!.

2. Download malware bytes free and do antispyware check./ and remove what it finds and report again.
« Last Edit: October 08, 2012, 08:06:46 PM by bobo1 »
IBM T41 INTEL CENTRINO 1.6GHZ  3. XP SP3. 1000 MB RAM. 80GB HARD DRIVE. AVAST 9. MALWAREBYTES FREE.
NEW TEST RIG FUJITSU (SCALEO) 2.8GHZ 3000MB RAM DVI HD OUT SVGA PENT 4 AVAST 9. GAMING RIG

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now