Author Topic: Bprotect.exe  (Read 2145 times)

Offline Vole

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Bprotect.exe
« on: February 09, 2013, 03:09:54 PM »
How do I remove this infection?  Is there a removal tool?

Offline Asyn

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Re: Bprotect.exe
« Reply #1 on: February 09, 2013, 03:13:20 PM »
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
XP SP3 - avast! 9.0.2017 - CIS 3.14 [FW/D+] - MBAM 1.75 [On Demand] - Firefox ESR 24.4 [NS/ABP/EHH/BP] - Thunderbird 24.4 [EM/CH]
Deutschsprachiger Bereich -> avast! Wissenswertes (Downloads, Anleitungen und Infos): http://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline Vole

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Re: Bprotect.exe
« Reply #3 on: February 09, 2013, 05:10:20 PM »
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0

Not detected by malwarebytes or avasti, have run Adwcleaner and it shows up here, my computer knowledge isbest described as basic!

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[HKCU\Software\Microsoft\Internet Explorer\Main - bProtector Start Page] = hxxp://search.conduit.com?SearchSource=10&ctid=CT3225428

-\\ Google Chrome v24.0.1312.57

File : C:\Users\Verity\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************


Offline Pondus

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Re: Bprotect.exe
« Reply #5 on: February 09, 2013, 05:30:59 PM »
attach all logs requested by Asyn....then a removal expert will remove any leftover files....if any.

the most important is OTL log
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline Vole

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Re: Bprotect.exe
« Reply #6 on: February 09, 2013, 05:49:16 PM »
OTL will not run.  Do I cut and past the complete log including reg info?

Offline Pondus

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Re: Bprotect.exe
« Reply #7 on: February 09, 2013, 05:51:57 PM »
you may run it from safe mode....
and log must be attached, or you will have to use 10 posts with copy and paste...
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline essexboy

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Re: Bprotect.exe
« Reply #8 on: February 09, 2013, 05:54:33 PM »
What error do you get with OTL or does it appear to freeze at some point

Offline Vole

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Re: Bprotect.exe
« Reply #9 on: February 09, 2013, 06:03:45 PM »
I click on start scan and nothing happens.  It reads as running in Task Manager I end the programme and it reads as not responding.  Have tried 3 times.

Offline essexboy

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Re: Bprotect.exe
« Reply #10 on: February 09, 2013, 07:01:00 PM »
OK could you run it from safe mode please as it may be MBAM blocking it

Offline Vole

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Re: Bprotect.exe
« Reply #11 on: February 09, 2013, 07:14:31 PM »
Will do, thanks for the advice.

Offline Vole

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Re: Bprotect.exe
« Reply #12 on: February 09, 2013, 08:11:52 PM »
Still frozen, have tried downloading from several locations.

Offline essexboy

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Re: Bprotect.exe
« Reply #13 on: February 09, 2013, 09:01:38 PM »
OK lets use a different programme initially

Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete



Once done it will ask to reboot, allow this
On reboot a log will be produced please attach that

THEN

  • Download RogueKiller  and save it on your desktop.
     
    NOTE: If using IE8 or better Smartscreen Filter will need to be disabled

  • Quit all programs
  • Start RogueKiller.exe.
  • Wait until Prescan has finished ... 
  •     Click on Scan
   
 
  • Wait for the end of the scan. 
  • The report has been created on the desktop. 
  • Click on the Delete button.
     
  • The report has been created on the desktop.
  • Next click on the ShortcutsFix   

  • The report has been created on the desktop.
Please post:    All RKreport.txt text files located on your desktop.

Offline Vole

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Re: Bprotect.exe
« Reply #14 on: February 09, 2013, 09:51:45 PM »
Finally ran otl successfully in safe mode and have log file.

 

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