Mail Shield and Antispam not working

[COMPUTIAC]

I have been trying since upgrading to Avast 8 Internet Security on Thursday to fix this and can not find how to do this.
At one point they did work, then stopped.

I have tried to do a repair several times, in both safe mode and normal mode. I did use the removal tool and did a clean install, both in safe mode and normal mode and still nothing corrects this.
I have Thunderbird 17.0.3, Win 7, MBAM pro, Superantispyware pro.
Use Hotmail, yahoo mail, gmail. Never had a problem with Avast 7 Internet Security.

Have tried several different setting configurations and none have worked.

What is the possible correct way to to make the Mail Shield and Antispam work properly ?

Thank's

[avparn]

Hi, what do you mean by "not working" exactly ?

We have a thread about Avast 8 Email shield issues here, any similar symptoms maybe ?
  http://forum.avast.com/index.php?topic=116551.0

[COMPUTIAC]

Well, not working means exactly that, not working.

As in not scanning anything at all.

There were no error messages at all.

[Gopher John]

See http://forum.avast.com/index.php?topic=116689.0.

[COMPUTIAC]

Thank's for the link, but none of it helps as I have read it before.

I will add, there are no entries for email accounts in the Mail Shield.

If I check the box for Scan SSL connections, Thunderbird will stall when checking for new mail.

Thank's

[Gopher John]

Is there a way to enable internet session logging in Thunderbird before polling for new mail?  If so, that may help Avast with troubleshooting.  If you get a log, be sure to obscure any email address and log-in information.

[COMPUTIAC]

I have no idea how to do it, if there is a way.

Thank's

[COMPUTIAC]

Is there anyone able to help me repair this problem ?

Should I make a support ticket ?

[vojtech]

Hello,
please see http://forum.avast.com/index.php?topic=116779.msg906150#msg906150

[COMPUTIAC]

Hello,
 If you are referring to the post for " change the Password Normal to Password Secure "  I do not have this choice in Thunderbird.

If you are referring to the post for " check if you have the avast certificate in Thunderbird " I do not have  "avast! Mail Scanner Root" certificate listed anywhere.
Note, I never received a error message.

Thank's

[vojtech]

If the certificate is not in the Thunderbird store, you need to add it manually as described here:
https://feedback.avast.com/responses/mail-shield-related-ssl-eror-unable-to-get-local-issuer-certificate

[COMPUTIAC]

Please reread the second line in my reply above.

Again, I did not receive any error messages, and do not have this certificate anywhere on my machine.

[vojtech]

The certificate is inserted into the Windows store only when the Mail shield is running and SSL scanning is enabled.

[COMPUTIAC]

Hello,
OK, I finally found it.
Your last post is the only one which states when and how it appears.

Now, what format do I choose to export it, and to where is it exported to ?

[COMPUTIAC]

Update:

I did not have to export and import the certificate at all.
When SSL scan is not checked, it appears listed in the Servers Tab, only.  I receive new mail.

When SSL scan is checked, it appears listed in the Authorities Tab also.   I do not receive new mail.

So to me this Certificate is not the problem .


The original problem, of the Mail Shield and Antispam not working still exists.