Author Topic: Missing AVAST license file  (Read 3837 times)

Offline Belath

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Missing AVAST license file
« on: March 26, 2013, 07:11:13 AM »
Couple of days ago I purchased AVAST internet security (Order #21673038924).  I got an email confirming my purchase but I didn't receive the License File.  I won't post my order details here since it contains my personal information but here the second half of it:

B) avast! Product Installation Instructions
-----------------------------------------------------------------
IMPORTANT NOTE: If you have already installed the avast! Internet Security on your PC or if you are upgrading from the avast! Free Antivirus, please go directly to step 5.

1) If you have not done so already, please download the installation file from the following URL:
http://files.avast.com/iavs5x/avast_internet_security_setup.exe


2) To install the program (once downloaded), double click the downloaded file and follow the on-screen instructions. We recommend that any other applications are closed before installing the program.

3) After installation, you will be prompted to restart your computer - please do so, remembering to save any work you may have left open in other applications.

4) After your system has restarted, you will see the orange avast! icon in your system tray, near the clock (on the bottom right-hand side of the screen).

5) Together with this message you have also received a copy of your license file. Download your file and save it now to a secure folder on your hard drive and create a backup copy of it in case of hard drive failure. This file is necessary to activate your avast! Internet Security.

6) To insert your license, double click on the License.avastlic file and your license will be inserted into the avast! program automatically and your avast! is activated.

Alternatively, you may insert your license file manually by following the instructions below:

Double click on the avast! icon and choose the “Maintenance” tab from the program interface. Click on the “Subscription” option and then click on “Insert license file”. Navigate to the license file saved in step 5) and then click OK. Your license file will be inserted automatically to activate the program.

NOTE: Your license is valid from the day of purchase not the day of activation.



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C) Support & Contacts
-----------------------------------------------------------------

PRODUCT SUPPORT
  * Read our FAQs to get instant help: <http://support.avast.com/index.php?_m=knowledgebase&_a=view
>
  * Read the avast! user forum: <http://forum.avast.com
>
  * Visit our Support Center: <http://www.avast.com/support
>

ONLINE STORE PURCHASE SUPPORT
* Read our FAQs to get instant help:
<http://store.avast.com/store/avast/en_AU/help
>

STAY IN TOUCH
  * Join our community on Facebook: <http://www.facebook.com/avast
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  * Follow avast! on Twitter: <http://twitter.com/avast_antivirus
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  * Read our blog for interesting news: <https://blog.avast.com
>
  * See all AVAST contacts: <http://www.avast.com/contacts
>

Thank you for your purchase and for becoming an AVAST customer!

AVAST Software Customer Service Team
sales@avast.com
License File does not exist

"License File does not exist"  Whats does that mean?   I bought the product directly form www.avast.com, which directed me through digitalriver.
I've contacted sale@avast.com and 30 hours later haven't heard anything from support.  I'm not asking for a totally new license file just the one i paid for.  I should also add that the "RESEND LICENSE FILE" does not work for me, even right after the purchase when it is safe to assume I do own the product.

Offline DJBone

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Re: Missing AVAST license file
« Reply #1 on: March 26, 2013, 07:16:09 AM »
Hello and welcome to the Forum! :)

You can ask to resend your license here: http://www.avast.com/resend-license-paid.php

DJBone
Main PC: Win 7 Home Premium SP1 32 Bit, Firefox 24.4.0ESR, IE10 32Bit, AIS 9.0.2018, MBAM 2 Pro (latest version)
Laptop: Win 7 Home Premium SP1 64 Bit, Firefox 24.4.0ESR, IE8, AIS 9.0.2018, MBAM 2 Pro (latest version)
avast! Mobile Security, avast! Anti-Theft, avast! Backup (always latest version)

Offline Belath

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Re: Missing AVAST license file
« Reply #2 on: March 26, 2013, 07:18:13 AM »
Like I said that function doesn't work

Offline Belath

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Re: Missing AVAST license file
« Reply #3 on: March 26, 2013, 07:25:53 AM »
Thank you it worked this time.  I've tried a few times over the past 30 hours with no result but now its all good. CHEERS

Offline DJBone

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Re: Missing AVAST license file
« Reply #4 on: March 26, 2013, 08:01:25 AM »
You're welcome! :)

DJBone
Main PC: Win 7 Home Premium SP1 32 Bit, Firefox 24.4.0ESR, IE10 32Bit, AIS 9.0.2018, MBAM 2 Pro (latest version)
Laptop: Win 7 Home Premium SP1 64 Bit, Firefox 24.4.0ESR, IE8, AIS 9.0.2018, MBAM 2 Pro (latest version)
avast! Mobile Security, avast! Anti-Theft, avast! Backup (always latest version)

 

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