Author Topic: Pup.Optional.D... How do I get rid of it?  (Read 1562 times)

Offline ecbritz

  • Jr. Member
  • **
  • Posts: 32
    • Personal Message (Offline)
Pup.Optional.D... How do I get rid of it?
« on: September 05, 2013, 01:13:15 PM »
The malware "Pup.Optional.D..." keeps returning to my four computers. They are all protected by Avast Pro Antivirus. How can I get rid of this pest? It does not help to run a scan at boot-time. 

Offline essexboy

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 29082
  • Gender: Male
  • Dragons by Sasha
    • Malware fixes
    • Personal Message (Offline)
Re: Pup.Optional.D... How do I get rid of it?
« Reply #1 on: September 05, 2013, 01:51:02 PM »
First thing to do would be to run browser cleanup with Avast, I believe this is under tools in V8

 

Offline ecbritz

  • Jr. Member
  • **
  • Posts: 32
    • Personal Message (Offline)
How do I get rid of Pup.Optional.D..."?
« Reply #2 on: September 06, 2013, 03:59:46 AM »
I wish it was as easy as that. No Browser pup found. Does anybody have experience with "Pup.Optional.D..."?

Offline I♥Avast!

  • avast! Happy Customer
  • Jr. Member
  • **
  • Posts: 66
  • Gender: Male
  • Avast! is my life
    • My YouTube Account
    • Personal Message (Offline)
Re: Pup.Optional.D... How do I get rid of it?
« Reply #3 on: September 06, 2013, 08:30:54 AM »
Well, I don't have a experience with it, but I may know how to remove it.

Have you tried searching into your temporary files? (Start > Run > %temp%)

Try rebooting in safe mode and deleting all of your temporary files, or go on the internet and download MalwareBytes Anti-Malware. Helps a lot.
Try using Temp Files Cleaner to clean temp files faster.
Also try Advanced SystemCare and  make a full system scan with Avast!.
CCleaner helps a lot too.

Download Advanced SystemCare: http://www.iobit.com/advancedsystemcareper.php
Download MalwareBytes Anti-Malware: http://www.malwarebytes.org/products/malwarebytes_pro/
Download Temp File Cleaner: http://www.softpedia.com/get/Security/Secure-cleaning/Temp-File-Cleaner.shtml
Download CCleaner: http://www.piriform.com/ccleaner

Here's a website in case you tried the suggestions above and it didn't work: http://forums.malwarebytes.org/index.php?showtopic=130750

Cheers
« Last Edit: September 06, 2013, 08:39:08 AM by I♥Avast! »
Windows 7 Home Premium SP1 X86 / avast! Free 2014.9.0.2018 Latest definitons / Windows Firewall / MalwareBytes Anti-Malware and Anti-Rootkit / Temp File Cleaner  / CCleaner / PC Optimizer Pro / Advanced SystemCare 7

Offline True Indian

  • Malware Hunter
  • Advanced Poster
  • **
  • Posts: 728
  • Gender: Male
  • A Good Old Indian!
    • Personal Message (Offline)
Re: Pup.Optional.D... How do I get rid of it?
« Reply #4 on: September 06, 2013, 09:18:44 AM »
Download Advanced SystemCare: http://www.iobit.com/advancedsystemcareper.php

Something like that...is a snakeoil and those type of registry cleaner or anything can screw your system up,better stop recommending if you dont know what you are doing and on top of that Iobit is a thief:
http://www.malwarebytes.org/forums/index.php?showtopic=29681
http://www.malwarebytes.org/forums/index.php?showtopic=30989
http://www.malwarebytes.org/forums/index.php?showtopic=33217

So better stop than to be sorry,you seriously dont know what you are doing,recommending questionable tune up tools can screw OP's system up,instead I had recommend the OP to follow essexboy;s advice.
« Last Edit: September 06, 2013, 09:21:43 AM by true indian »

Offline Pondus

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 21800
  • Gender: Male
    • Personal Message (Offline)
Re: Pup.Optional.D... How do I get rid of it?
« Reply #5 on: September 06, 2013, 09:29:09 AM »
@ecbritz


Quote
How can I get rid of this pest?
follow instructions here and attach requested logs...not copy and paste   http://forum.avast.com/index.php?topic=53253.0

run in order listed
AdwCleaner / Malwarebytes / OTL

when done a removal expert will help you remove it..
when finish, all tools used will be removed


Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now