Symptom: Multiple unwanted HomePage tabs in Google Chrome
Machine: Acer AspireRevo AR3700-U3002 desktop
OS: Windows 7 Home Premium (64 bit)
Browsers: Chrome, Firefox, Internet Explorer
Symptom only occurs in Chrome Browser
History:
Apparent source of problems came with download of an application;
although I declined all options for add-ins, toolbars, etc., I still
got three - Conduit search bar 10.16.0.0; InternetHelper 3.1 10.19.2.505
extension; WhiteSmoke New 10.19.2.505 .
The offending download was done using Chrome, but I discovered that all
three browsers were similarly modified, even though Firefox and IE were
not currently open. I tried DISABLING the various extensions in each
browser, but they were re-enabled when the browser was closed and
subsequently re-opened.
I then UNINSTALLED each of the problem programs via the Control Panel.
This was not successful either. The problems re-appeared when the
desktop was re-booted.
Next, I searched in the ApplicationData folder and found a Conduit
folder, which I DELETED. This seems to have fixed my problems with
Firefox and Internet Explorer. I should mention here that up to this
point, each time I loaded Firefox, my Avast AV program sounded an alarm
and reported blocking a dangerous program. Chrome was almost fixed, but
but I am left with the symptom mentioned above.
I also noted that the same problems were occurring on my Windows XP
laptop, and were mitigated when I found and deleted the Conduit folder
in the AppData folder, and it was here that I first encountered the
loading of an extra home page tab.
The experience with the desktop was a little different because in my
thrashings trying to get rid of the conduit virus (YES, IT IS A VIRUS!),
I ended up disabling Chrome so that it would no longer load, even though
I had not uninstalled it. After removing the last vestige of Conduit
from the desktop, I reinstalled Chrome, and it seemed to work fine.
However, the next time I launched Chrome on my laptop, I was now up
to 3 homepage tabs. It is now up to 4, and it happens on both machines!
I must conclude that Conduit did something to the Registry (in both
machines) which is causing this behavior. I can find no mention of this
behavior using online searches or your forums, but I can't understand why
Avast did not block Conduit and its associated junk. This is much more than
just adware it is malware and/or a virus, yet neither Avast or
Malwarebytes blocked it. I would like to know why!