Author Topic: Avast 2014: Internet Explorer has stopped working  (Read 37444 times)

Offline the_doc

  • Newbie
  • *
  • Posts: 18
    • Personal Message (Offline)
Avast 2014: Internet Explorer has stopped working
« on: October 26, 2013, 04:27:10 PM »
Avast 2014 free edition
Win 7 Pro SP1 x64 (with all security updates installed)
No other firewalls, antivirus/antimalware programs (system is ran very clean)

Consistent error (restored from backup and tried many times)
Internet Explorer 8 x64 (64 bit edition of IE8) crashes
All addons/accelerators etc disabled

IE8 64bit will even crash when Avast 2014 is disabled

Problem not apparent with Avast 8.0.1497


Internet Explorer has stopped working
Problem signature:
  Problem Event Name:   BEX64
  Application Name:   iexplore.exe
  Application Version:   8.0.7601.17514
  Application Timestamp:   4ce7a313
  Fault Module Name:   StackHash_6c79
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Offset:   0000000004210000
  Exception Code:   c0000005
  Exception Data:   0000000000000008
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   6c79
  Additional Information 2:   6c79a2540d2b6708f674fc66803b5b3d
  Additional Information 3:   0835
  Additional Information 4:   0835e8e9b95be22d5536749607ce7b36

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Offline Rohugh

  • Sr. Member
  • ****
  • Posts: 256
  • Gender: Male
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #1 on: October 26, 2013, 04:39:43 PM »
Seeing a lot of posts about IE not working/crashing I decided to check my IE 10 a couple of days ago.  Yes it stopped working,  however, I kept it going for long enough to disable the Avast Online Security add-on and haven't had any problems with it since then.  Just checked again (as it is my last choice for browsers) and it is fine.
Win 7 SP1 HP X64: 1TD HD/8GB RAM: Avast Premier 2014 9.0.2016: MBAM Premium 2.0 (non-resident): Firefox 28.0/Pale Moon 24.4.1: Avast Mobile Security Premium

Offline trevor uk

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #2 on: October 27, 2013, 12:03:56 PM »
My IE9 stopped working on both my PCs today.  Did as you suggested and disbled the Avast internet security plug-in and it works fine.  Must be a problem with the latest Avast update.  I'm avoiding IE until Avast fix it as I don't want to browse without protection.

Offline dprout69

  • Full Member
  • ***
  • Posts: 127
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #3 on: October 27, 2013, 12:11:47 PM »
My IE9 stopped working on both my PCs today.  Did as you suggested and disbled the Avast internet security plug-in and it works fine.  Must be a problem with the latest Avast update.  I'm avoiding IE until Avast fix it as I don't want to browse without protection.

Ditto... was working ok before today then both PCs today are takinig 2 minutes to load a page.  Disabled it and now they run fine

crofty59

  • Guest
Re: Avast 2014: Internet Explorer has stopped working
« Reply #4 on: October 27, 2013, 12:26:56 PM »
Similar problem IE8 on xp pro. Takes about  2 minutes to open and same when click to go to another site.
Disable Avast internet security plug-in and it works fine.

Cheers

Offline ronb62

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #5 on: October 27, 2013, 12:35:24 PM »
Same problem with the 2014 update and Internet explorer. have W7 ultimate (everything up to date) and getting a 50 second delay on each page load due to the Avast plug-in. Remove the plug-in no delay!
Obvious problem Avast , please fix it!

Offline skinnypops

  • Jr. Member
  • **
  • Posts: 44
  • Gender: Male
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #6 on: October 27, 2013, 12:40:49 PM »
hi all,

no ie9 after update 1026-1. disable internet security ok.

vista 32 bit, avast 2014-0-2006, private firewall
vista 32 bit, IE9, avast 9-2016  free, comodo fw 7, mbam free, paragon backup and recovery 2011

Offline bob3160

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 23948
  • Gender: Male
  • 53 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #7 on: October 27, 2013, 12:48:39 PM »
hi all,

no ie9 after update 1026-1. disable internet security ok.

vista 32 bit, avast 2014-0-2006, private firewall
Reported to Mods!
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2014.9.0.2015 Free, MBAM, WinPatrol -- How to Successfully Install avast! http://goo.gl/VLXde
                     - It's nice to be Important. - It's more important to be Nice. -

crofty59

  • Guest
Re: Avast 2014: Internet Explorer has stopped working
« Reply #8 on: October 27, 2013, 01:04:10 PM »
hi all,

no ie9 after update 1026-1. disable internet security ok.

vista 32 bit, avast 2014-0-2006, private firewall
Reported to Mods!

Thanks Bob

Offline bob3160

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 23948
  • Gender: Male
  • 53 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #9 on: October 27, 2013, 01:05:29 PM »
Hope someone is on duty and listening. It is Sunday today. :)
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2014.9.0.2015 Free, MBAM, WinPatrol -- How to Successfully Install avast! http://goo.gl/VLXde
                     - It's nice to be Important. - It's more important to be Nice. -

Offline babyblues409

  • Newbie
  • *
  • Posts: 3
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #10 on: October 27, 2013, 02:27:02 PM »
How did you disable the Avast internet security plug-in?
I'm' running XP IE8 and And just installed and updated Avast 2014, then BAM...IE crawls or won't work at all.
Thanks

These are sad days for Avast. I have been running and recommending their system for many years and have never had these kinds of problems. It was always the bloated competitors that had this stuff going on.......

Offline bob3160

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 23948
  • Gender: Male
  • 53 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #11 on: October 27, 2013, 02:31:55 PM »
How did you disable the Avast internet security plug-in?
I'm' running XP IE8 and And just installed and updated Avast 2014, then BAM...IE crawls or won't work at all.
Thanks

These are sad days for Avast. I have been running and recommending their system for many years and have never had these kinds of problems. It was always the bloated competitors that had this stuff going on.......
Once IE loads, (it may take a while) select the following:

Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2014.9.0.2015 Free, MBAM, WinPatrol -- How to Successfully Install avast! http://goo.gl/VLXde
                     - It's nice to be Important. - It's more important to be Nice. -

Offline babyblues409

  • Newbie
  • *
  • Posts: 3
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #12 on: October 27, 2013, 02:47:05 PM »
Thanks a million........worked like a charm!!!
I can't tell you how many systems I have out there for neighbors, friends, family, etc set on automatic program updates that are going to run straight into this issue. Most of them I have not yet had a chance to migrate to FireFox or Chrome either!! YIKES my phone is going to explode as Avast pushes out these updates!! Oh Lord....

Offline bob3160

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 23948
  • Gender: Male
  • 53 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #13 on: October 27, 2013, 02:50:50 PM »
Glad to help. :)
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/
My Blog: http://bob3160.blogspot.com/ - Win 8.1 Pro 64bit, 4 Gig Ram, avast!2014.9.0.2015 Free, MBAM, WinPatrol -- How to Successfully Install avast! http://goo.gl/VLXde
                     - It's nice to be Important. - It's more important to be Nice. -

Offline NewUserGreg

  • Newbie
  • *
  • Posts: 6
    • Personal Message (Offline)
Re: Avast 2014: Internet Explorer has stopped working
« Reply #14 on: October 27, 2013, 06:08:47 PM »
I'm having the same problem. Started in the last day or so and IE add-on has to be disabled to open ie. Firefox works fine.

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now