Author Topic: Rvzr-a.akamaihd.net  (Read 2291 times)

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #15 on: December 04, 2013, 08:09:09 AM »
Can you boot to Safe Mode, and run FRST from there?

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #16 on: December 04, 2013, 10:27:34 AM »
Sorry for the delay. Each time we restart... is a (new) mess.

Attached you will find the fstr files.

Thank you in advance.

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #17 on: December 04, 2013, 10:40:06 AM »
1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.


--------------------------------------------------------------------
2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

Instructions how to disable avast:
  • Right click on the avast! system tray icon () in the lower right corner of the screen and scroll up to avast! shield controls;
  • In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn back on this option after the cleaning by choosing avast! shield controls > Enable all shield options.

--------------------------------------------------------------------
3. Run ComboFix. Click on I Agree!

ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.

ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.

If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.


--------------------------------------------------------------------
4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #18 on: December 04, 2013, 11:05:49 AM »
Here you have!

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #19 on: December 04, 2013, 11:07:09 AM »
The previous one was the log opened automatically. Here you have the ComboFix.txt

Thank you!

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #20 on: December 04, 2013, 05:47:27 PM »
How are the things now?

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #21 on: December 04, 2013, 05:57:32 PM »
Still the same, TwinHeadedEagle.

If I try to start normally the PC, once I enter my user password, the system freezes in "starting" forever.

If I start in safe mode (with or without network access), the browsers open akamaihd pages freely or show multiple pop-ups or ads. Obviously,  the rest of the behaviour is very poor due such "safe mode".

Perhaps I miss something after sending the ComboFix.txt files... Am I wrong? Any hints to step forward?

Thank you in advance.

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #22 on: December 04, 2013, 08:07:14 PM »
Can you boot to Normal mode, and post fresh FRST report...

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #23 on: December 04, 2013, 08:20:12 PM »
Perhaps my english is not so good to explain as fine as I would like. I'm sorry.

I can't start in normal mode. Just after entering the user password (is the same admin or guest) the system stops at "initializing" screen and doesn't go ahead anymore.

Maybe I'm misunderstanding your idea about "normal mode" but there is no way.

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #24 on: December 04, 2013, 08:36:20 PM »
OK, we will need to scan system outside Windows...


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Plug the flashdrive into the infected PC.
  • Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  • Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.
  • In the command window type in notepad and press Enter.
  • When notepad opens, click File and select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64.exe and press Enter.
Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run. When the tool opens click Yes to disclaimer.
  • Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #25 on: December 05, 2013, 06:27:24 AM »
Here you have.

Remember my PC is now waiting in "repair your computer" mode.

Thank you.

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #26 on: December 05, 2013, 07:18:19 AM »
There is no malware on your PC, but there is a possibility that Avast and Panda Internet Security interfere with one another...so we're going to remove Panda and see what is happening...


Open notepad.
  • Click Start
  • Type notepad.exe in the search programs and files box and click Enter.
  • A blank Notepad page should open.
  • Copy/Paste the contents of the code box below into Notepad.
Code: [Select]
S3 PSKMAD; C:\Windows\System32\DRIVERS\PSKMAD.sys [47632 2013-04-28] (Panda Security, S.L.)
C:\Windows\System32\DRIVERS\PSKMAD.sys
2013-12-04 00:03 - 2013-12-04 00:03 - 00001284 _____ C:\Users\Public\Desktop\Panda Cloud Cleaner.lnk
2013-12-04 00:03 - 2013-12-04 00:03 - 00000000 ____D C:\Program Files (x86)\Panda Security
C:\Users\TECN_FED\Downloads\PandaCloudCleaner.exe
  • Save it to your USB flashdrive as fixlist.txt
>>  Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
  •     Press the Fix button once and wait.
  •     FRST will process fixlist.txt
  •     When finished, it will produce a log fixlog.txt on your USB flashdrive.
>>  Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #27 on: December 05, 2013, 07:36:58 AM »
Once again, here you have the result

Offline Fernando Eguilaz

  • Jr. Member
  • **
  • Posts: 30
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #28 on: December 05, 2013, 07:43:36 AM »
Four your info: after trying to restart in "Normal mode", the pc is freeze again just after entering the user password.

Offline TwinHeadedEagle

  • Removal Expert
  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1244
  • Gender: Male
    • Personal Message (Offline)
Re: Rvzr-a.akamaihd.net
« Reply #29 on: December 05, 2013, 07:51:05 AM »
When did this issue happen, what time exactly, before Avast warning about this PUP, or after...

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now