Author Topic: Avast free antivirus 2014 version installer issue with Windows 8 64  (Read 17733 times)

Offline egeorgiev

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Hi,
I am trying to install the free antivirus 2014 version on a Windows 8 64 OS and I get the following message:
"The installer is unable to initialize early avast! self defense with error 0x00000005! Aborting!".

Can you please help with that?

Thanks

Offline superxc

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #1 on: January 27, 2014, 02:43:05 AM »
Same here.
I just uninstalled avira to to install avast.
Who knows...........
Had been trying for the whole morning.

Offline AdrianH

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #2 on: January 27, 2014, 05:28:43 AM »
Sounds like avast is reacting to previous antivirus installs.

Try running the removal tool/s appropriate for your previous installs http://www.avast.com/en-gb/faq.php?article=AVKB11
Win8.1 Pro 64Bit  : Bitdefender Windows 8 Security : CryptoPrevent : Privazer:

Offline doronby

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #3 on: February 04, 2014, 03:13:54 AM »
Hi,
I am trying to install the free antivirus 2014 version on a Windows 8 64 OS and I get the following message:
"The installer is unable to initialize early avast! self defense with error 0x00000005! Aborting!".

Can you please help with that?

Thanks

I am getting the same error with a brand new Asus touch laptop with 64 bit windows 8 :(

Any ideas ?

Offline AdrianH

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #4 on: February 04, 2014, 06:46:00 AM »
Hi,
I am trying to install the free antivirus 2014 version on a Windows 8 64 OS and I get the following message:
"The installer is unable to initialize early avast! self defense with error 0x00000005! Aborting!".

Can you please help with that?

Thanks

I am getting the same error with a brand new Asus touch laptop with 64 bit windows 8 :(

Any ideas ?

Have you correctly and completely uninstalled the antivirus program that shipped with the laptop?
Win8.1 Pro 64Bit  : Bitdefender Windows 8 Security : CryptoPrevent : Privazer:

Offline Hylton

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #5 on: April 21, 2014, 09:00:11 AM »
Hi I know this question was posted ages ago but has anyone found out the solution to this error?  I also have found this problem on a brand new touch screen asus computer. 

Is there any other antivirus software I'm able to down load instead of avast?

Offline essexboy

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #6 on: April 21, 2014, 10:08:04 AM »
Do you have Malwarebytes installed ?

Offline Hylton

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #7 on: April 21, 2014, 10:42:15 AM »
I'm pretty clueless sorry - where do I check whether I have malwarebytes installed?

Offline essexboy

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #8 on: April 21, 2014, 10:45:43 AM »
If you had it I would assume that you know :)

What antivirus came installed with the computer ?  As that will need to be removed first

Offline Hylton

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #9 on: April 21, 2014, 01:23:22 PM »
It came with McAfee.  I uninstalled it before I tried to install avast!  I have installed avast! on 2 other computers that my family own and it had no problem at all.  One is also a Windows 8 touch model laptop (Toshiba) so I don't think the problem lies there.  I see a previous post on this thread also incurred problems on an Asus touch screen notebook.  Could the problem rise from hardware?

Offline essexboy

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #10 on: April 21, 2014, 01:32:19 PM »
Could be I would need to locate the post and see if the problem is similar

Offline dibedoup

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Re: Avast free antivirus 2014 version installer issue with Windows 8 64
« Reply #11 on: April 22, 2014, 07:56:28 AM »
I have the same problem.

Since the last avast update, windows 7 doesn't recognize my scanner (it works if I plug it on my other computer). I am not sure avast! was the cause of the problem but i tried to uninstall avast! (with avastclear.exe) and install it again. Then : "The installer is unable to initialize early avast! self defense with error 0x00000005! Aborting!".

Then I tried to clean the registry with Ccleaner (which did find some issues related to avast) before reinstalling but it didn't solve the problem.

 

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