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Author Topic: Strange behavior of the Splash Screen  (Read 17271 times)

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Offline Lisandro

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Strange behavior of the Splash Screen
« on: December 04, 2006, 09:03:43 PM »
Running ashAvast.exe (the splash screen) or opening avast antivirus by the system tray icon I got a high CPU usage and nothing goes ahead.
Opening ashSimpl.exe, ashSimp2.exe or ashEnhnd.exe work perfectly.
I wish anyone help me to debug this...  ;)
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Offline igor

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Re: Strange behavior of the Splash Screen
« Reply #1 on: December 04, 2006, 09:21:12 PM »
Do you see the memory modules being scanned?
How about ashQuick.exe "*STRT-MEM-SHORT" - does it run correctly?
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Offline DavidR

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Re: Strange behavior of the Splash Screen
« Reply #2 on: December 04, 2006, 10:28:50 PM »
Just tried double clicking the avast desktop shortcut for ashAvast.exe, it did the memory scan and into the Simple User Interface, no High CPU (or hang) other that what is normal for the memory scan.
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #3 on: December 05, 2006, 12:40:41 AM »
Quote from: igor on December 04, 2006, 09:21:12 PM
Do you see the memory modules being scanned?
No... nothing... :(

Quote from: igor on December 04, 2006, 09:21:12 PM
How about ashQuick.exe "*STRT-MEM-SHORT" - does it run correctly?
It works  ::)
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Offline igor

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Re: Strange behavior of the Splash Screen
« Reply #4 on: December 05, 2006, 12:42:14 AM »
Strange... so, what exactly do you see when you run ashAvast.exe?
Nothing? Or does the splash window appear at least? If yes, is there any progress info in there?
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #5 on: December 05, 2006, 01:28:30 AM »
Quote from: igor on December 05, 2006, 12:42:14 AM
Strange... so, what exactly do you see when you run ashAvast.exe?
Nothing? Or does the splash window appear at least? If yes, is there any progress info in there?
Right now... nothing.
I'll boot and tomorrow I'll see what I get.
On avast log viewer I see nothing strange...
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Gene J

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Re: Strange behavior of the Splash Screen
« Reply #6 on: December 05, 2006, 06:16:34 PM »
I had something similar happen to me a couple of weeks ago. I noticed my CPU temp rising (SpeedFan sys tray icon) and heard the CPU fan churning. When I opened Task Manager it showed ashServ.exe (if my memory is correct) with over 50% CPU usage. I stopped the process and immediately the temp dropped. I restarted avast! and all was well. This happened again about 4 hours later and has not repeated since. I had forgotten about it until I read Tech's thread. Sorry, I can't be more specific.
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #7 on: December 06, 2006, 01:34:01 AM »
Igor, the problem is still there.
I can run any avast executable from the folder (clicking it), but I can't start ashAvast.exe  :P
I've deleted the file and start an avast installation repair. I have to boot... so tomorrow, I'll see, now I'm going to bed  ;D
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Offline igor

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Re: Strange behavior of the Splash Screen
« Reply #8 on: December 06, 2006, 02:33:51 PM »
If the problem still appears, please check the list of running processes (at the moment the splash screen is frozen). If ashAvast.exe is there, it might be useful to use the UserDump utility (I'm sure Vlk linked it in some of his posts) on it... maybe the dump could reveal where the execution stalls.
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #9 on: December 06, 2006, 06:10:59 PM »
Quote from: igor on December 06, 2006, 02:33:51 PM
If the problem still appears, please check the list of running processes (at the moment the splash screen is frozen). If ashAvast.exe is there, it might be useful to use the UserDump utility (I'm sure Vlk linked it in some of his posts) on it... maybe the dump could reveal where the execution stalls.
Yes, ashAvast.exe is running there on processes. It could stay there for hours... From time to time, it uses higher CPU levels (> 60%).
I'll use the dump utilily and post again.
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #10 on: December 06, 2006, 06:24:18 PM »
email sent to Vlk as explained here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340
I thank him for a confirmation  8)
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Offline Vlk

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Re: Strange behavior of the Splash Screen
« Reply #11 on: December 06, 2006, 06:48:33 PM »
Technical, better upload the dump file to ftp://ftp.avast.com/incoming

Thanks
Vlk
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #12 on: December 07, 2006, 01:04:06 AM »
Quote from: Vlk on December 06, 2006, 06:48:33 PM
Technical, better upload the dump file to ftp://ftp.avast.com/incoming
Thanks Vlk
Done with file ashAvast.exe.zip  ;)
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Offline Vlk

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Re: Strange behavior of the Splash Screen
« Reply #13 on: December 07, 2006, 06:07:39 PM »
Clearly, the process is blocked by appguard.dll - a library belonging to Comodo Firewall...

Seems like another Comodo/Avast issue... Comodo seems to be quite aggressive by loading its libraries to other program's processes which can cause a number of issues... :-\
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Offline Lisandro

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Re: Strange behavior of the Splash Screen
« Reply #14 on: December 07, 2006, 11:29:59 PM »
Quote from: Vlk on December 07, 2006, 06:07:39 PM
Clearly, the process is blocked by appguard.dll - a library belonging to Comodo Firewall...

Seems like another Comodo/Avast issue... Comodo seems to be quite aggressive by loading its libraries to other program's processes which can cause a number of issues... :-\
Any solution for that?  :'(
I was suspicious about that... but disabling Comodo does not help...
It's a good firewall... (http://forum.avast.com/index.php?topic=25337.msg207191#msg207191)
It's a pity these conflicts...  :-\
« Last Edit: December 07, 2006, 11:32:01 PM by Tech »
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