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Author Topic: Avast will not update  (Read 5548 times)

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rbentley

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Avast will not update
« on: May 08, 2007, 04:13:14 AM »
I have bought a computer with Avast 4.7 home edition installed.  Registered it successfully, put in the key, but it doesn't update, not even manually.  I'm on dial-up, Win XP, and when connected I get a dialogue box that says something like "unable to update, click here for details" but when I click nothing happens.

I have downloaded the latest update file and tried to run it but get the error message
"Can't install UPS update,
error codes Ver 4.7.942

SI 0x00000002
ST 0xFFFFFFFF
LE 0x00000000

Can you help?
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Offline Lisandro

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Re: Avast will not update
« Reply #1 on: May 08, 2007, 08:52:46 PM »
0x00000002 = 'The system cannot find the file specified'
Are you running the update from a limited user account or an account with Admin rights?
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rbentley

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Re: Avast will not update
« Reply #2 on: May 08, 2007, 11:19:20 PM »
No, there is no limit on users.
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Offline Lisandro

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Re: Avast will not update
« Reply #3 on: May 08, 2007, 11:36:10 PM »
Quote from: rbentley on May 08, 2007, 11:19:20 PM
No, there is no limit on users.
Do you mean you're running into an Administrator account?
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rbentley

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Re: Avast will not update
« Reply #4 on: May 09, 2007, 06:18:11 AM »
Sorry, misunderstood. There is an administrator account and a guest account, which were both on the computer when I bought it but were not visible until I looked in the user accounts under control panel.
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Offline Lisandro

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Re: Avast will not update
« Reply #5 on: May 09, 2007, 02:50:49 PM »
You seem to be using an account with Administration rights. avast should be able to update...
Can you post the last 100-150 lines of the setup.log file?
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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rbentley

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Re: Avast will not update
« Reply #6 on: May 09, 2007, 11:42:17 PM »
Here is the whole file

Many thanks for your efforts! :)

21.04.2007   14:40:38.000   1177123238   file   Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
21.04.2007   14:40:44.000   1177123244   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.*
21.04.2007   14:40:44.000   1177123244   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.*
21.04.2007   14:40:44.000   1177123244   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.*
21.04.2007   14:40:44.000   1177123244   file   Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
21.04.2007   14:40:44.000   1177123244   package   Transferred files: 0
21.04.2007   14:40:44.000   1177123244   package   Transferred bytes: 0
21.04.2007   14:40:44.000   1177123244   package   Transfer time: 0 ms
21.04.2007   14:40:44.000   1177123244   file   NeedReboot=false
21.04.2007   14:40:44.000   1177123244   general   Return code: 0x20000000 [Something done]
21.04.2007   14:40:44.000   1177123244   general   Stopped: 21.04.2007, 14:40:44


21.04.2007   22:03:39.000   1177149819   general   Started: 21.04.2007, 22:03:39
21.04.2007   22:03:39.000   1177149819   general   Running setup_av_pro-3ae (942)
21.04.2007   22:03:39.000   1177149819   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
21.04.2007   22:03:39.000   1177149819   system   Computer WinName: PC-4D19113F186B
21.04.2007   22:03:39.000   1177149819   system   Windows Net User: SYSTEM
21.04.2007   22:03:39.000   1177149819   general   Cmdline: /downloadpkgs /noreboot /updatevps /verysilent
21.04.2007   22:03:39.000   1177149819   general   DldSrc set to inet
21.04.2007   22:03:39.000   1177149819   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
21.04.2007   22:03:39.000   1177149819   general   Old version: 3ae (942)
21.04.2007   22:03:39.000   1177149819   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21.04.2007   22:03:39.000   1177149819   system   Computer DnsName: pc-4d19113f186b
21.04.2007   22:03:39.000   1177149819   system   Computer Ip Addr: 203.173.223.134
21.04.2007   22:03:39.000   1177149819   internet   SYNCER: Type: use IE settings
21.04.2007   22:03:39.000   1177149819   internet   SYNCER: Auth: another authentication, use WinInet
21.04.2007   22:03:39.000   1177149819   package   Part prg_av_pro-3ae is installed
21.04.2007   22:03:39.000   1177149819   package   Part vps-73500 is installed
21.04.2007   22:03:39.000   1177149819   package   Part news-4b is installed
21.04.2007   22:03:39.000   1177149819   package   Part setup_av_pro-3ae is installed
21.04.2007   22:03:39.000   1177149819   general   Old version: 3ae (942)
21.04.2007   22:03:39.000   1177149819   file   SetExistingFilesBitmap: 937->145->145
21.04.2007   22:03:39.000   1177149819   general   GUID: ce6bda70-b262-4328-99b1-c60b1f9e6ec6
21.04.2007   22:03:40.000   1177149820   general   Server definition(s) loaded for 'main': 125 (maintenance:0)
21.04.2007   22:03:40.000   1177149820   general   SelectCurrent: selected server 'Download103 AVAST server' from 'main'
21.04.2007   22:03:40.000   1177149820   package   GetPackages - set proxy for inet
21.04.2007   22:03:40.000   1177149820   internet   SYNCER: Type: use IE settings
21.04.2007   22:03:40.000   1177149820   internet   SYNCER: Auth: another authentication, use WinInet
21.04.2007   22:03:45.000   1177149825   general   Used server: http://download103.avast.com/iavs4x
21.04.2007   22:03:45.000   1177149825   general   Server definition(s) loaded for 'main': 125 (maintenance:0)
21.04.2007   22:03:45.000   1177149825   general   SelectCurrent: selected server 'Download44 AVAST server' from 'main'
21.04.2007   22:03:45.000   1177149825   package   GetPackages - set proxy for inet
21.04.2007   22:03:45.000   1177149825   internet   SYNCER: Type: use IE settings
21.04.2007   22:03:45.000   1177149825   internet   SYNCER: Auth: another authentication, use WinInet
21.04.2007   22:03:46.000   1177149826   general   Used server: http://download44.avast.com/iavs4x
21.04.2007   22:03:47.000   1177149827   general   Used server: http://download44.avast.com/iavs4x
21.04.2007   22:03:47.000   1177149827   general   Part of license key: W2282558H4200A1106
21.04.2007   22:03:47.000   1177149827   package   Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
21.04.2007   22:03:47.000   1177149827   package   LatestPartInfo: news = news-4b
21.04.2007   22:03:47.000   1177149827   package   LatestPartInfo: program = prg_av_pro-3da
21.04.2007   22:03:47.000   1177149827   package   LatestPartInfo: setup = setup_av_pro-3da
21.04.2007   22:03:47.000   1177149827   package   LatestPartInfo: vps = vps-73501
21.04.2007   22:03:47.000   1177149827   general   Used server: http://download44.avast.com/iavs4x
21.04.2007   22:03:47.000   1177149827   package   Part vps-73501 was set to be installed
21.04.2007   22:03:47.000   1177149827   package   Removed obsolete file part-vps-73500.vpu
21.04.2007   22:03:47.000   1177149827   package   FilterOutExistingFiles: 145 & 145 = 0
21.04.2007   22:03:47.000   1177149827   package   FilterOutExistingFiles: 145 & 145 = 0
21.04.2007   22:03:49.000   1177149829   package   IsFullOkay: vpsm-73501.vpu - not okay
21.04.2007   22:03:49.000   1177149829   package   IsFullOkay: vpsm-73501.vpu - not okay
21.04.2007   22:03:49.000   1177149829   package   IsFullOkay: vpsm-73501.vpu - not okay
21.04.2007   22:03:49.000   1177149829   package   IsFullOkay: vpsm-73501.vpu - not okay
21.04.2007   22:03:50.000   1177149830   general   Used server: http://download44.avast.com/iavs4x
21.04.2007   22:03:50.000   1177149830   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-73501.vpu, returned 0x00000000
21.04.2007   22:03:50.000   1177149830   package   Removed obsolete file vpsm-73500.vpu
21.04.2007   22:03:57.000   1177149837   package   vps: needs to be updated [073501]
21.04.2007   22:03:57.000   1177149837   package   FilterOutExistingFiles: 145 & 145 = 0
21.04.2007   22:03:57.000   1177149837   package   Transferred files: 5
21.04.2007   22:03:57.000   1177149837   package   Transferred bytes: 1168
21.04.2007   22:03:57.000   1177149837   package   Transfer time: 8401 ms
21.04.2007   22:03:58.000   1177149838   internet   Sending stats 'http://download44.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
21.04.2007   22:03:58.000   1177149838   file   NeedReboot=false
21.04.2007   22:03:58.000   1177149838   general   Return code: 0x20000000 [Something done]
21.04.2007   22:03:58.000   1177149838   general   Stopped: 21.04.2007, 22:03:58


21.04.2007   22:03:59.000   1177149839   general   Started: 21.04.2007, 22:03:59
21.04.2007   22:03:59.000   1177149839   general   Running setup_av_pro-3ae (942)
21.04.2007   22:03:59.000   1177149839   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
21.04.2007   22:03:59.000   1177149839   system   Computer WinName: PC-4D19113F186B
21.04.2007   22:03:59.000   1177149839   system   Windows Net User: SYSTEM
21.04.2007   22:03:59.000   1177149839   general   Cmdline: /refresh /noreboot /updatevps /verysilent
21.04.2007   22:03:59.000   1177149839   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
21.04.2007   22:03:59.000   1177149839   general   Old version: 3ae (942)
21.04.2007   22:03:59.000   1177149839   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21.04.2007   22:03:59.000   1177149839   internet   SYNCER: Type: use IE settings
21.04.2007   22:03:59.000   1177149839   internet   SYNCER: Auth: another authentication, use WinInet
21.04.2007   22:03:59.000   1177149839   package   Part prg_av_pro-3ae is installed
21.04.2007   22:03:59.000   1177149839   package   Part vps-73501 is installed
21.04.2007   22:03:59.000   1177149839   package   Part news-4b is installed
21.04.2007   22:03:59.000   1177149839   package   Part setup_av_pro-3ae is installed
21.04.2007   22:03:59.000   1177149839   general   Old version: 3ae (942)
21.04.2007   22:03:59.000   1177149839   file   SetExistingFilesBitmap: 937->145->145
21.04.2007   22:03:59.000   1177149839   general   GUID: ce6bda70-b262-4328-99b1-c60b1f9e6ec6
21.04.2007   22:03:59.000   1177149839   general   Entering:UpdateInstallPackages
21.04.2007   22:04:00.000   1177149840   package   Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
21.04.2007   22:04:00.000   1177149840   package   LatestPartInfo: news = news-4b
21.04.2007   22:04:00.000   1177149840   package   LatestPartInfo: program = prg_av_pro-3da
21.04.2007   22:04:00.000   1177149840   package   LatestPartInfo: setup = setup_av_pro-3da
21.04.2007   22:04:00.000   1177149840   package   LatestPartInfo: vps = vps-73501
21.04.2007   22:04:00.000   1177149840   package   FilterOutExistingFiles: 145 & 145 = 0
21.04.2007   22:04:00.000   1177149840   package   FilterOutExistingFiles: 145 & 145 = 0
21.04.2007   22:04:00.000   1177149840   package   ArePartsInstallable: 1
21.04.2007   22:04:06.000   1177149846   package   vps: updated [073501]
21.04.2007   22:04:06.000   1177149846   file   Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
21.04.2007   22:04:12.000   1177149852   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.*
21.04.2007   22:04:12.000   1177149852   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.*
21.04.2007   22:04:12.000   1177149852   file   Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.*
21.04.2007   22:04:12.000   1177149852   file   Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
21.04.2007   22:04:12.000   1177149852   package   Transferred files: 0
21.04.2007   22:04:12.000   1177149852   package   Transferred bytes: 0
21.04.2007   22:04:12.000   1177149852   package   Transfer time: 0 ms
21.04.2007   22:04:12.000   1177149852   file   NeedReboot=false
21.04.2007   22:04:12.000   1177149852   general   Return code: 0x20000000 [Something done]
21.04.2007   22:04:12.000   1177149852   general   Stopped: 21.04.2007, 22:04:12


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rbentley

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Re: Avast will not update
« Reply #7 on: May 09, 2007, 11:45:02 PM »
Sorry, the last post was the last 150 lines, obviously not the whole file

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Offline Lisandro

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Re: Avast will not update
« Reply #8 on: May 10, 2007, 12:00:46 AM »
Quote from: rbentley on May 09, 2007, 11:45:02 PM
Sorry, the last post was the last 150 lines, obviously not the whole file
Are your system time and date set to 21th of April?
Are these the last files in the log?
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rbentley

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Re: Avast will not update
« Reply #9 on: May 10, 2007, 02:42:40 AM »

Date and time properties are set to today's date and time

Yes, those are the last 150 or so lines.

 :-\
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Offline Lisandro

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Re: Avast will not update
« Reply #10 on: May 10, 2007, 03:13:51 AM »
Quote from: rbentley on May 09, 2007, 11:42:17 PM
21.04.2007   22:03:39.000   1177149819   general   Old version: 3ae (942)
Your avast installation seems old 4.7.942. I suggest:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last 4.7.1001
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rbentley

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Re: Avast will not update
« Reply #11 on: May 10, 2007, 07:00:58 AM »
That worked!  Thanks very much.  It took over an hour to download on dial-up but it was worth it.  I guess it shows the problem of computer vendors installing old versions of software.

You are a legend!
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Offline Lisandro

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Re: Avast will not update
« Reply #12 on: May 10, 2007, 05:17:42 PM »
Quote from: rbentley on May 10, 2007, 07:00:58 AM
You are a legend!
You are welcome 8)
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