installing problems with Zone Alarm

[canada john]

Hello.

I've just downloaded Avast anti virus, the free home version. After downloading I got a message about some conflicts with Zone Alarm, which I use as my firewall. I got a message about turning off "the transparent proxy mode of the Web Shield" and began to try and follow the pages and options that appeared. I'm afraid I got lost. I'm sorry I just didn't understand what I was being asked - things like browsing for a new IPS, or something like that. I had to go out for a hour and hoped to keep working at this when I got home, but when I did these pages of instruction were off my screen and the program seems to just have installed. Now I can't get access to my E-mail program Outlook Express and lots of other weird things are happening.I can't even find out how to get back to those instructions which I can't understand

Can anyone help me out? I'd like to use Avast. A tech at work put me on to it and right away I caught the Trojan my old anti-virus had been missing.

Canada John

[Ken430tx]

I have been having somewhat similar problems getting finance.yahoo.com to show my portfolios in their MarketTracker. I can see real-time quotes in the ordinary pages at finance.yahoo, but no portfolios appear in MarketTracker. I was in the process of complaining to Yahoo (since its a paid service) when I thought to disable the Web Shield  provider in Avast Home Edition.

Eureka! problem dissappears immediately.  When I re-enable Avast Web Shield it again blocks the real-time quote updates to my portfolio from yahoo.finance.

Any way to enable the real time quotes and keep AVAST Web Shield running?

Ken

[DavidR]

@ Ken430tx
Please stick with your own topic at, http://forum.avast.com/index.php?topic=30947.0 as this one is unrelated to your problem.

[DavidR]

Hello.

I've just downloaded Avast anti virus, the free home version. After downloading I got a message about some conflicts with Zone Alarm, which I use as my firewall.
<snip>
Now I can't get access to my E-mail program Outlook Express and lots of other weird things are happening.I can't even find out how to get back to those instructions which I can't understand

Can anyone help me out? I'd like to use Avast. A tech at work put me on to it and right away I caught the Trojan my old anti-virus had been missing.

1. I assume that you have Zone Alarm Pro as it is only that programs Privacy function that conflicts with the web shield proxy.

If you are using ZoneAlarm Pro and Privacy Control in ZoneAlarm is set to High and if you click YES in avast compatibility dialogue box the transparent mode proxy in web shield will be turned off you have to manually configure browser to access internet. To manually configure your browser watch instructional video, see links below.

Use a text editor and edit the avast4.ini file, the default installation location is C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini (I would advise you copy avast4.ini before editing it, just in case).

If you answered incorrectly, Locate the line containing ZoneAlarmCompatibility= and delete that line (avast will ask again, answer YES) or change the value to =1.  Save the edited avast4.ini file.

For IE - broadband users: - Tutorial - Web Shield Proxy Set-up for IE
For IE - dialup users - Tutorial - Web Shield Proxy Set-up for IE (Dial-up)

2. Does ZA Program Control allow ashMaiSv.exe internet access ?
- If it does delete the entry for it and check your email, this will force the firewall to ask permission again.

[canada john]

Thanks for the reply. I don't have Zone Alarm Pro just the free edition so can't imagine what the problem is. All I know is I can no longer use my e-mail.

As for my two entries. I wrote my question once then realized I had put it in the wrong category. Realizing my mistake I then put it into the proper one. I have no interest in causing any propblems, rather I thought I was doing what I should do to prevent that.

Thanks.

Canada John

[DavidR]

You shouldn't have been asked the compatibly question if you have ZA free as the installation should be able to recognise the free version.

What version of avast are you using as this check was refined on earlier avast program updates (the latest is 4.7.1043) ?

However, that isn't too important you nee to ensure that the avast4.ini file, ZoneAlarmCompatibility= value is set to 0 (zero) as you shouldn't need to disable the transparent proxy, nor should you need to manually set your browser/s to use the proxy.

Did you check the ZA Program Control as I suggested (and take any required action) in my note 2. ?

Not a problem on the duplicate post, my post was to avoid anyone responding to what was a redundant topic. For the future, you will notice a Modify button on all your posts, this allows for editing content in a post (only moderators can delete posts/topics) in the duplication case "edit: content removed wrong forum" or "Edit: content removed, duplicate post, etc."

[Lisandro]

All I know is I can no longer use my e-mail.

Into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

If the entries are already there, just delete them and try to work (email, browse...) waiting for ZA to ask permissions again.

Don't need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)

[Asmarka]

I got rid of Norton Ant-Virus this week and installed Avast Home. Excellent program! I was asked, however, the compatibilty question during installation even though I have Zone Alarm Free.

You shouldn't have been asked the compatibly question if you have ZA free as the installation should be able to recognise the free version.

[Lisandro]

I got rid of Norton Ant-Virus this week and installed Avast Home. Excellent program! I was asked, however, the compatibilty question during installation even though I have Zone Alarm Free.

Is there any version of ZA antivirus in your system?
I suggest you get rid of remains of Norton and try to install avast again.

1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista 2008.0.0.21.
3) Boot.
4) Install avast! Boot.
5) See what you get.

Since 4.7.892 version of September 25, 2006, avast gets improved detection of ZoneAlarm Pro (to prevent unnecessary WebShield incompatibility warnings). So, if you're using ZA free, you shouldn't see the avast! Web Shield compatibility dialog while installing/updating avast.

Anyway, if the question appears and you are using ZoneAlarm Free you should click NO, because privacy features are not present in ZoneAlarm Free this will not turn off webshield transparent mode proxy.
Or you can use a text editor and edit the avast4.ini file, the default installation location is C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini (I would advise you copy avast4.ini before editing it, just in case). Locate the line containing ZoneAlarmCompatibility= and delete that line or, if you want to keep this line, set it to 0. Save the edited avast4.ini file. More info:  http://forum.avast.com/index.php?topic=1647.msg15960#msg15960

[Asmarka]

Thanks, Tech.

In the 'Installed Providers' panel in the 'On-Access Scanner' I see that all programs are running apart from 'Outlook/Exchange' which I don't have. Is all now well?

[Lisandro]

Is all now well?

Most probably.
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

Then, please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[Asmarka]

Here it is, Tech:

SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
14.10.2007   13:12:48.000   1192363968   system   Service avast! Mail Scanner dependency avast! Antivirus
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
14.10.2007   13:12:48.000   1192363968   system   Service avast! Mail Scanner updated
14.10.2007   13:12:48.000   1192363968   system   Starting service avast! Mail Scanner
14.10.2007   13:12:48.000   1192363968   system   Service avast! Mail Scanner started, errcode: 0x00000420
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
14.10.2007   13:12:48.000   1192363968   system   Service avast! Web Scanner dependency avast! Antivirus
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
14.10.2007   13:12:48.000   1192363968   system   Service avast! Web Scanner updated
14.10.2007   13:12:48.000   1192363968   system   Starting service avast! Web Scanner
14.10.2007   13:12:48.000   1192363968   system   Service avast! Web Scanner started, errcode: 0x00000420
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
14.10.2007   13:12:48.000   1192363968   file   Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
14.10.2007   13:12:48.000   1192363968   file   Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
14.10.2007   13:12:48.000   1192363968   file   Direct delete of file: C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus\avast! Web Site.url
14.10.2007   13:12:48.000   1192363968   file   Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop
14.10.2007   13:12:48.000   1192363968   registry   Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
14.10.2007   13:12:48.000   1192363968   registry   Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
14.10.2007   13:12:48.000   1192363968   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
14.10.2007   13:12:48.000   1192363968   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
14.10.2007   13:12:48.000   1192363968   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
14.10.2007   13:12:48.000   1192363968   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
14.10.2007   13:12:48.000   1192363968   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
14.10.2007   13:12:48.000   1192363968   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 C:\PROGRA~1\ALWILS~1\Avast4\Setup\setiface.dll,RunSetup
14.10.2007   13:12:55.000   1192363975   registry   Set registry: Software\Alwil Software\Avast\4.0\Label=Sep2007
14.10.2007   13:12:55.000   1192363975   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
14.10.2007   13:12:55.000   1192363975   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
14.10.2007   13:12:55.000   1192363975   registry   Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
14.10.2007   13:12:55.000   1192363975   registry   Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
14.10.2007   13:12:55.000   1192363975   registry   Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1043
14.10.2007   13:12:55.000   1192363975   package   Transferred files: 0
14.10.2007   13:12:55.000   1192363975   package   Transferred bytes: 0
14.10.2007   13:12:55.000   1192363975   package   Transfer time: 0 ms
14.10.2007   13:12:55.000   1192363975   file   NeedReboot=false
14.10.2007   13:12:55.000   1192363975   general   Return code: 0x20000001 [Nothing done]
14.10.2007   13:12:55.000   1192363975   general   Stopped: 14.10.2007, 13:12:55


 

[Lisandro]

Seem ok

[Asmarka]

Many thanks! 

[Lisandro]

Many thanks! 

You're welcome, feel free to come back any time you need help.