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Author Topic: virus updates fail error  (Read 6590 times)

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Kat845

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virus updates fail error
« on: January 09, 2008, 07:47:26 PM »

Hi ....  I've been using Avast home now for quite some time and am veryyy happy with it as  others are. Yesterday,  for reasons that I don't know, when it went to auto-update , rather then the usally blue box telling me it had been updated, I got a red box saying there was an error and to 'click here for more details' ...but when I click there nothing happens..... so I don't know where to go to see what the issue is.   ???  All and any direction would be appreciated...thx, Kat
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Offline Lisandro

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Re: virus updates fail error
« Reply #1 on: January 09, 2008, 07:53:03 PM »
Can you manually update?
Does this occur each time you boot now or just that one?
Do you use a firewall, which one?
Are you using XP or Vista?
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Kat845

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Re: virus updates fail error
« Reply #2 on: January 09, 2008, 07:59:56 PM »
 I'm running XP home  and its not on reboot.... I have it set to auto-udate  which it did fine til yesterday, then that 'red box' which links no where started.
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Kat845

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Re: virus updates fail error PS
« Reply #3 on: January 09, 2008, 08:03:45 PM »
Windows firewall is up .....  and i couldn't find where to update manually  :'(
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Kat845

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Re: virus updates fail error
« Reply #4 on: January 09, 2008, 08:29:33 PM »
Sorry for these additions, I never had an issue so I never had to reallly look closely at things.  I found the avenue for updates and changed it to manual ... but when i click the 'update now' that does nothing.  Hoping I finally supplied you with all  the info u asked for ....  again, my apologies  K
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Offline szc

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Re: virus updates fail error
« Reply #5 on: January 09, 2008, 08:34:04 PM »
To update manually, you have to right-click the avast! blue ball icon in your system tray, and choose Updating - > either iAVS Update for updating virus definitions only, or Program Update to update avast! program if new version is available on the server.

EDIT: And do not change those options to MANUAL inside the avast! program settings. They need to stay on Automatic like before. In case you keep them on MANUAL and you forget sometimes to update, you'll be without the latest virus definition or even program version... avast! can't protect your computer if its virus definitions are not up to date.
« Last Edit: January 09, 2008, 08:38:04 PM by SasH »
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Kat845

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Re: virus updates fail error
« Reply #6 on: January 09, 2008, 09:03:12 PM »
s i g h ....neither update goes anywhere. I click and get nothing.
PS I did reset it back to auto-updates
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Offline Lisandro

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Re: virus updates fail error
« Reply #7 on: January 09, 2008, 09:30:24 PM »
Quote from: Kat845 on January 09, 2008, 09:03:12 PM
s i g h ....neither update goes anywhere. I click and get nothing.
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Kat845

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Re: virus updates fail error
« Reply #8 on: January 09, 2008, 09:46:53 PM »
 I hope this is what u want.....
08.01.2008   08:13:16.000   1199797996   system   Memory: 43% load. Phys:296084/522672K free, Page:1068116/1279264K free, Virt:2069632/2097024K free
08.01.2008   08:13:16.000   1199797996   system   Computer WinName: MY-2ND-FLOOR
08.01.2008   08:13:16.000   1199797996   system   Windows Net User: SYSTEM
08.01.2008   08:13:16.000   1199797996   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
08.01.2008   08:13:16.000   1199797996   general   Operation set to INST_OP_[16]
08.01.2008   08:13:16.000   1199797996   general   Old version: 44a (1098)
08.01.2008   08:13:16.000   1199797996   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a01752 (117039M free)
08.01.2008   08:13:16.000   1199797996   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008   08:13:16.000   1199797996   system   Installed in: C:\Program Files\Alwil Software\Avast4 (117039M free)
08.01.2008   08:13:16.000   1199797996   internet   SYNCER: Type: use IE settings
08.01.2008   08:13:16.000   1199797996   internet   SYNCER: Auth: another authentication, use WinInet
08.01.2008   08:13:16.000   1199797996   package   Part prg_av_pro-44a is installed
08.01.2008   08:13:16.000   1199797996   package   Part vps-8010700 is installed
08.01.2008   08:13:16.000   1199797996   package   Part news-4b is installed
08.01.2008   08:13:16.000   1199797996   package   Part setup_av_pro-44a is installed
08.01.2008   08:13:16.000   1199797996   package   Part jrog-24 is installed
08.01.2008   08:13:16.000   1199797996   general   Old version: 44a (1098)
08.01.2008   08:13:16.000   1199797996   package   Transferred files: 0
08.01.2008   08:13:16.000   1199797996   package   Transferred bytes: 0
08.01.2008   08:13:16.000   1199797996   package   Transfer time: 0 ms
08.01.2008   08:13:16.000   1199797996   package   Retries total: 0
08.01.2008   08:13:16.000   1199797996   package   Retried files: 0
08.01.2008   08:13:16.000   1199797996   package   Tried servers: 0
08.01.2008   08:13:16.000   1199797996   file   NeedReboot=false
08.01.2008   08:13:16.000   1199797996   general   Return code: 0x20000001 [Nothing done]
08.01.2008   08:13:16.000   1199797996   general   Stopped: 08.01.2008, 08:13:16


08.01.2008   12:13:29.000   1199812409   general   Started: 08.01.2008, 12:13:29
08.01.2008   12:13:29.000   1199812409   general   Running setup_av_pro-44a (1098)
08.01.2008   12:13:29.000   1199812409   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.01.2008   12:13:29.000   1199812409   system   Memory: 55% load. Phys:232568/522672K free, Page:1001736/1279264K free, Virt:2069632/2097024K free
08.01.2008   12:13:29.000   1199812409   system   Computer WinName: MY-2ND-FLOOR
08.01.2008   12:13:29.000   1199812409   system   Windows Net User: SYSTEM
08.01.2008   12:13:29.000   1199812409   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
08.01.2008   12:13:29.000   1199812409   general   Operation set to INST_OP_[16]
08.01.2008   12:13:29.000   1199812409   general   Old version: 44a (1098)
08.01.2008   12:13:29.000   1199812409   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03388 (117024M free)
08.01.2008   12:13:29.000   1199812409   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.01.2008   12:13:29.000   1199812409   system   Installed in: C:\Program Files\Alwil Software\Avast4 (117024M free)
08.01.2008   12:13:29.000   1199812409   internet   SYNCER: Type: use IE settings
08.01.2008   12:13:29.000   1199812409   internet   SYNCER: Auth: another authentication, use WinInet
08.01.2008   12:13:29.000   1199812409   package   Part prg_av_pro-44a is installed
08.01.2008   12:13:29.000   1199812409   package   Part vps-8010700 is installed
08.01.2008   12:13:29.000   1199812409   package   Part news-4b is installed
08.01.2008   12:13:29.000   1199812409   package   Part setup_av_pro-44a is installed
08.01.2008   12:13:29.000   1199812409   package   Part jrog-24 is installed
08.01.2008   12:13:29.000   1199812409   general   Old version: 44a (1098)
08.01.2008   12:13:29.000   1199812409   package   Transferred files: 0
08.01.2008   12:13:29.000   1199812409   package   Transferred bytes: 0
08.01.2008   12:13:29.000   1199812409   package   Transfer time: 0 ms
08.01.2008   12:13:29.000   1199812409   package   Retries total: 0
08.01.2008   12:13:29.000   1199812409   package   Retried files: 0
08.01.2008   12:13:29.000   1199812409   package   Tried servers: 0
08.01.2008   12:13:29.000   1199812409   file   NeedReboot=false
08.01.2008   12:13:29.000   1199812409   general   Return code: 0x20000001 [Nothing done]
08.01.2008   12:13:29.000   1199812409   general   Stopped: 08.01.2008, 12:13:29


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Offline Lisandro

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Re: virus updates fail error
« Reply #9 on: January 09, 2008, 10:01:03 PM »
Quote from: Kat845 on January 09, 2008, 09:46:53 PM
08.01.2008   12:13:29.000   1199812409   general   Return code: 0x20000001 [Nothing done]
Nothing is being transfered (0 bytes) or done... strange... system is not being updated.
Which firewall do you use?
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Kat845

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Re: virus updates fail error
« Reply #10 on: January 09, 2008, 10:06:35 PM »
running XP ,  so that firewall but yesterday is the 1st time i got the 'red box' error , before that, it was  always the 'blue box' telling me it had been done, which after getting that box again today , I was trying to find out what the error was. Think best to uninstall & re-install?   
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Offline Lisandro

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Re: virus updates fail error
« Reply #11 on: January 09, 2008, 10:16:49 PM »
Quote from: Kat845 on January 09, 2008, 10:06:35 PM
Think best to uninstall & re-install? 
Try to repair your installation first...
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
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Kat845

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Re: virus updates fail error
« Reply #12 on: January 09, 2008, 10:26:20 PM »
 I do so appreciate ur help & patience.....   you're gonna love this one ..LOL...  this is what i did and got :
 ...to add/remove programs
 ...Avast
...remove  <<<< thats as far as I can get and i get a small error box 
 """ ERROR: Avast ...a setiface error has occured : 2  ..... Try re-install or  contact support please ""
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Offline Lisandro

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Re: virus updates fail error
« Reply #13 on: January 09, 2008, 10:53:48 PM »
Quote from: Kat845 on January 09, 2008, 10:26:20 PM
...remove  <<<< thats as far as I can get and i get a small error box 
 """ ERROR: Avast ...a setiface error has occured : 2  ..... Try re-install or  contact support please ""
That's what I thought... your installation is corrupted.
Better install from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
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Kat845

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Re: virus updates fail error
« Reply #14 on: January 09, 2008, 11:57:37 PM »
 Thank you so much or your help Tech. I completely uninstalled/reinstalled.  I checked that both program and updates  were current which it says they are.  Looking forward to seeing  that 'blue box' soon ! I didn't go to check the 'log'  seeing as  updates were current... did you want to see that again ? If theres anything else that you'd like to know about what I am seeing her now, plz just ask. Be well...K
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