Anyone else having this Problem? Windows Vista/ Cannot find path....

[RjSteed]

I have installed Avast! 4.7 on my Windows vista machine. When I have it do a scan of my machine it goes through the scan, and when complete it states that is could not find path C:/users/Programs etc...

Is there a way I can fix this?
Is there something I did wrong?

[Maxx_original]

do you have the exact error message from your warning.log file? it's located in your %avast%\data\log directory..

[RjSteed]

Here is a pic of what Avast is telling me:


Warning Log:

Code: [Select]

1/15/2008 4:17:56 AM 1200388676 SYSTEM 1520 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\$RECYCLE.BIN\S-1-5-21-3479253054-1584513091-3266920080-1001\$R4GUYNH (C:\$RECYCLE.BIN\S-1-5-21-3479253054-1584513091-3266920080-1001\$R4GUYNH) returning error, 00000005. 

1/15/2008 4:24:25 AM 1200389065 SYSTEM 1520 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Windows\System32\winevt\Logs\OSession.evtx (C:\Windows\System32\winevt\Logs\OSession.evtx) returning error, 00000005. 

1/15/2008 5:08:25 AM 1200391705 Walsh 4980 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000020. 

1/15/2008 5:15:10 AM 1200392110 SYSTEM 1472 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\old\ (C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\old\) returning error, 00000005. 

1/15/2008 5:15:11 AM 1200392111 SYSTEM 1472 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\new (C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\new) returning error, 00000005. 

1/16/2008 4:28:33 AM 1200475713 SYSTEM 1472 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\new (C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\new) returning error, 00000005. 

Errror Log:

Code: [Select]

1/15/2008 4:17:56 AM 1200388676 SYSTEM 1520 AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\$RECYCLE.BIN\S-1-5-21-3479253054-1584513091-3266920080-1001\$R4GUYNH failed, 00000005. 

1/15/2008 4:24:25 AM 1200389065 SYSTEM 1520 AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Windows\System32\winevt\Logs\OSession.evtx failed, 00000005. 

1/15/2008 5:15:10 AM 1200392110 SYSTEM 1472 AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\old\ failed, 00000005. 

1/15/2008 5:15:11 AM 1200392111 SYSTEM 1472 AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\new failed, 00000005. 

1/16/2008 4:28:33 AM 1200475713 SYSTEM 1472 AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\Walsh\AppData\Local\Microsoft\Windows Mail\Backup\new failed, 00000005. 
Here are screenshots of another log I found in the avast file... Im guessing they are the same thing...




Is this at all helpful?
Set up Log:

Code: [Select]

15.01.2008 21:17:18.000 1200449838 general Started: 15.01.2008, 21:17:18
15.01.2008 21:17:18.000 1200449838 general Running setup_av_pro-44a (1098)
15.01.2008 21:17:18.000 1200449838 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
15.01.2008 21:17:18.000 1200449838 system Memory: 45% load. Phys:1707620/2097151K free, Page:4194303/4194303K free, Virt:2041340/2097024K free
15.01.2008 21:17:18.000 1200449838 system Computer WinName: WALSH-PC
15.01.2008 21:17:18.000 1200449838 system Windows Net User: SYSTEM
15.01.2008 21:17:18.000 1200449838 general Cmdline: /verysilent /noreboot  /stopstat "C:\Windows\TEMP\aswUpdSum.ini" 
15.01.2008 21:17:18.000 1200449838 general Operation set to INST_OP_[16]
15.01.2008 21:17:18.000 1200449838 general Old version: 44a (1098)
15.01.2008 21:17:18.000 1200449838 system Using temp: C:\Windows\TEMP\_av_proI.tm~a06104 (186954M free)
15.01.2008 21:17:18.000 1200449838 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15.01.2008 21:17:18.000 1200449838 system Installed in: C:\Program Files\Alwil Software\Avast4 (186954M free)
15.01.2008 21:17:18.000 1200449838 internet SYNCER: Type: use IE settings
15.01.2008 21:17:18.000 1200449838 internet SYNCER: Auth: another authentication, use WinInet
15.01.2008 21:17:18.000 1200449838 package Part prg_av_pro-44a is installed
15.01.2008 21:17:18.000 1200449838 package Part vps-8011500 is installed
15.01.2008 21:17:18.000 1200449838 package Part news-4b is installed
15.01.2008 21:17:18.000 1200449838 package Part setup_av_pro-44a is installed
15.01.2008 21:17:18.000 1200449838 package Part jrog-29 is installed
15.01.2008 21:17:18.000 1200449838 general Old version: 44a (1098)
15.01.2008 21:17:18.000 1200449838 package Transferred files: 0
15.01.2008 21:17:18.000 1200449838 package Transferred bytes: 0
15.01.2008 21:17:18.000 1200449838 package Transfer time: 0 ms
15.01.2008 21:17:18.000 1200449838 package Retries total: 0
15.01.2008 21:17:18.000 1200449838 package Retried files: 0
15.01.2008 21:17:18.000 1200449838 package Tried servers: 0
15.01.2008 21:17:18.000 1200449838 file NeedReboot=false
15.01.2008 21:17:18.000 1200449838 general Return code: 0x20000001 [Nothing done]
15.01.2008 21:17:18.000 1200449838 general Stopped: 15.01.2008, 21:17:18

[Lisandro]

Error 5 is access denied. Are you the user shown in that path?
I mean, are you logged as Walsh?

[RjSteed]

Yes, Its the only user on the comp aside from the admin which is me to.. I tried running it as an Admin and still nothing...

[Lisandro]

I see...
Vista uses circular links to %Program Files% and %Users% folders.
Avast is just reporting it. You can uncheck the options for reporting soft and hard errors on the avast settings.
It was a problem, already solved (http://forum.avast.com/index.php?topic=27330.msg223192#msg223192). Now, the only thing that rests is the reporting.

[RjSteed]

The odd thing is I have installed Avast! on my laptop which is a Vist OS as well, and have not eperienced this problem... Infact, I tested it the other night on my laptop and did not get the same errors. To the best of my knowledge I have both computers set up the sameway... Can you think of what may be causing this, if its not avast?

[igor]

Hmm... so, even if you run as Admin, you get the "System cannot find the path specified" errors for C:\Users\... etc.?
How exactly did you start the scan? (I mean, did you check the "Local disks" icon, or entered the path manually into the folder selection dialog...?)
What language version of Vista do you have?
Is there any unusual update installed? (like SP1 beta, for example)

[RjSteed]

Like I said, it works find on my laptop... I started the scan by right clicking the lettered ball in the bottom right corner, which opened up the avast virus scan, then I chose the drive('s) to search. When I right click on a file, as far as I know it scans it... As far as my desktop system, Im not completly confident... I know it did make me aware of a virus which I almost downloaded, immediatly after it was discovered...

I have the english version

To my knowledge I have no unusual installs...

[akiki]

I have installed Avast! 4.7 on my Windows vista machine. When I have it do a scan of my machine it goes through the scan, and when complete it states that is could not find path C:/users/Programs etc...

Is there a way I can fix this?
Is there something I did wrong?

Hi,
I have Avast! 4.8 on XP SP2 and encounter the same pb ?
As I do a synchronization between my Hard Disk and a Network Ethernet Drive,
some files were not copied on the Network Drive
I read to understand, the windows Events attached to my Antivirus.
I see some errors spaced from 1 minute about :

warning :
AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: \\ETHERNET...IO\Handle.html (\\ETHERNET...IO\Handle.html) returning error, 00000005. 

Erreur :
AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of \\ETHERNET...IO\Handle.html failed, 00000005. 

Here "..." to keep some discretion.

After, I copy each file separatly without any pb.

Is-it a problem of timing - timeout to access the file ?

Thanks for your help.