Author Topic: XP Computer locks up before Avast loads  (Read 6562 times)

Offline meandher57

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XP Computer locks up before Avast loads
« on: July 24, 2008, 12:30:54 PM »
I posted this elsewhere but didn't get a lot of response and now I have a bit more information, so I am hoping someone can help me resolve this.

When I boot up my XP computer, it seems to lock up just before Avast loads.  Windows appears to load normally, then just before the Avast blue ball icon should appear in the tray, the hourglass symbol appears on screen and the computer simply refuses to go any further.  Even the system clock won't advance.  Powering down and rebooting a second or third time usually resolves this problem.

It was suggested that I check out Control Panel > Administrative Tools > Events, specially 'Errors'

The error message that seems to co-incide with this event reads as follows:
The server {FFF2D28F-E4EE-44D9-8104-8E71556757F6} did not register with DCOM within the required timeout.

This means nothing to me...however someone on my ISP's forums suggested that I edit the registry so that DCOM did not run:

" DCOM is a MS program for networking and can be disabled - http://www.updatexp.com/dcom-windows-xp.html"

This seems a little extreme to me....not being one to play in the registry.  I can't believe that nobody else has had this problem.  Currently I have NO other antivirus (Norton came pre-loaded but has never been activated) and I am using only the XP firewall just to simplify matters.  I am also running Spybot Search & Destroy, and Spywareblaster.

This lock-up occurs on both reboots and cold boots.

Any thoughts would be greatly appreciated. ???

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Re: XP Computer locks up before Avast loads
« Reply #1 on: July 24, 2008, 12:47:28 PM »
Uninstall avast!

Reboot.

Remove Symantec completely using the appropriate removal tool:

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Reboot as instructed.

Does the problem persist?

Reinstall avast!

Does the problem persist?
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Offline YoKenny

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Re: XP Computer locks up before Avast loads
« Reply #2 on: July 24, 2008, 12:56:51 PM »
DCOM is a slow service to start up and on my slow 2.4GHZ P4 XP Home system I get those error events each time the system boots.

Have a look at BootVis:
http://articles.techrepublic.com.com/5100-10878_11-5034622.html
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Offline jwa

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Re: XP Computer locks up before Avast loads
« Reply #3 on: July 24, 2008, 01:03:54 PM »
I have had the same problem this morning. When I checked task manager Ashwebsv was using a ton on memory and it was stuck there. After several cold restarts  my Icons finally loaded and I managed to get things working by manually starting Avast from my desk-top shortcut.

Offline Tech

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Re: XP Computer locks up before Avast loads
« Reply #4 on: July 24, 2008, 01:06:46 PM »
Have a look at BootVis:
http://articles.techrepublic.com.com/5100-10878_11-5034622.html
Does anybody knows how to do the same diagnosis in Vista?
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Offline YoKenny

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Re: XP Computer locks up before Avast loads
« Reply #5 on: July 24, 2008, 01:09:58 PM »
I have had the same problem this morning. When I checked task manager Ashwebsv was using a ton on memory and it was stuck there. After several cold restarts  my Icons finally loaded and I managed to get things working by manually starting Avast from my desk-top shortcut.
What is the CPU type and speed?

How much RAM does the system have?

I see that you are on dial-up and that could be a cause of your situation.
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Offline meandher57

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Re: XP Computer locks up before Avast loads
« Reply #6 on: July 24, 2008, 02:02:55 PM »
IF I wait long enough....should it start up normally?  I've never waited more than a couple of minutes before rebooting.


DCOM is a slow service to start up and on my slow 2.4GHZ P4 XP Home system I get those error events each time the system boots.

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Re: XP Computer locks up before Avast loads
« Reply #7 on: July 24, 2008, 03:58:48 PM »
Quote
I can't believe that nobody else has had this problem.  Currently I have NO other antivirus (Norton came pre-loaded but has never been activated)

Have you actually removed it?

Have you run the Symantec removal tool?

If not, please do that before considering other possibilities.
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Offline meandher57

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Re: XP Computer locks up before Avast loads
« Reply #8 on: July 24, 2008, 05:54:46 PM »
I will try the removal tool on the weekend and reinstall Avast.   Thanks for your suggestions.

Offline Tech

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Re: XP Computer locks up before Avast loads
« Reply #9 on: July 24, 2008, 07:50:44 PM »
1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista. Boot.
3) Install avast! (or repair the installation) and boot.

Disabling (or not activating) Norton is not enough.
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Offline YoKenny

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Re: XP Computer locks up before Avast loads
« Reply #10 on: July 24, 2008, 09:53:05 PM »
1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista. Boot.
3) Install avast! (or repair the installation) and boot.

Disabling (or not activating) Norton is not enough.

You could use regedit Find... on Keys, Values an Data for Norton and delete the plethora of remaining entries then repeat for Symantec.

Rinse, Lather repeat as necessary.
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Offline Tech

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Re: XP Computer locks up before Avast loads
« Reply #11 on: July 24, 2008, 10:45:31 PM »
You could use regedit Find... on Keys, Values an Data for Norton and delete the plethora of remaining entries then repeat for Symantec.
I would mess the registry with extremely caution...
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Offline gurpalsc

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Re: XP Computer locks up before Avast loads
« Reply #12 on: July 25, 2008, 06:58:51 AM »
You could use regedit Find... on Keys, Values an Data for Norton and delete the plethora of remaining entries then repeat for Symantec.
I would mess the registry with extremely caution...

i am facing the same problem.
I have removed trend micro and installed avast hom edition free.
but after installing avast restarted the computer and then after that my windows xp hangs after the login screen i can just see the desktop wallpaper and the mouse moving nothing else.
what can i do.
i even installed the same thing on another computer but there it works fine..
help me out
regards

Offline meandher57

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Re: XP Computer locks up before Avast loads
« Reply #13 on: July 25, 2008, 11:49:26 AM »
Upon further reflection, this problem (and your problem sounds exactly like mine) seemed to start up after I added a new Lexmark printer and installed the drivers for it.  Apparently there is a part of the lexmark program that 'phones home' every time the computer is rebooted.  Wondering if that is related.  Did you recently add a lexmark printer?
[/quote]

i am facing the same problem.
I have removed trend micro and installed avast hom edition free.
but after installing avast restarted the computer and then after that my windows xp hangs after the login screen i can just see the desktop wallpaper and the mouse moving nothing else.
what can i do.
i even installed the same thing on another computer but there it works fine..
help me out
regards

[/quote]

Offline Tech

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Re: XP Computer locks up before Avast loads
« Reply #14 on: July 25, 2008, 11:58:07 AM »
gurpalsc, any other antivirus is this computer? Did you have in the past?
Which other security programs are you using?
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