Update problem (both of auto & manual)

[JAKO]

Avast antivirus' auto update doesn't work and Windows warned anti virus software is old.
So I tried to update manually, but failed it with the following message.

“Can’t install VPS update. Please, report following errorcodes:
Ver.4.8.1229
SI:0x00000002
ST:0xFFFFFFFF
LE:0x00000000”

I also tried to reinstall but I failed to delete of Avast antivirus with error.
I registered Avast antivirus in the windows firewall to access.
Thank you for your kindly help.

[Lisandro]

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Also check:

1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.

2) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

[JAKO]

Thank you for your reply, Tech.
But my problem is not solved.
1) my license key is valid now.
2) my firewall allow avast.setup to connect.
3) I couldn't try because proxy's window doesn't appeared even if "Proxy" is clicked subject to your suggestion 3).
Surely software has error, so I retried to delete avast anchvirus. But uninstaller doesn't work.

I'll post the log.
I had started avast several time after 06 Oct, but they are not recorded.

06.10.2008   23:54:17.000   1223304857   general   Started: 06.10.2008, 23:54:17
06.10.2008   23:54:17.000   1223304857   general   Running setup_av_pro-4cd (1229)
06.10.2008   23:54:17.000   1223304857   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.10.2008   23:54:17.000   1223304857   system   Memory: 76% load. Phys:120164/515564K free, Page:887292/1258316K free, Virt:2068164/2097024K free
06.10.2008   23:54:17.000   1223304857   system   Computer WinName: KANAKO
06.10.2008   23:54:17.000   1223304857   system   Windows Net User: SYSTEM
06.10.2008   23:54:17.000   1223304857   general   Cmdline: /downloadpkgs /noreboot /updatevps /verysilent  /limitcpu  
06.10.2008   23:54:17.000   1223304857   general   DldSrc set to inet
06.10.2008   23:54:17.000   1223304857   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
06.10.2008   23:54:17.000   1223304857   general   Old version: 4cd (1229)
06.10.2008   23:54:17.000   1223304857   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03932 (4693M free)
06.10.2008   23:54:17.000   1223304857   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.10.2008   23:54:17.000   1223304857   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
06.10.2008   23:54:17.000   1223304857   system   Computer DnsName: Kanako
06.10.2008   23:54:17.000   1223304857   system   Computer Ip Addr: 192.168.3.3
06.10.2008   23:54:17.000   1223304857   system   Installed in: C:\Program Files\Alwil Software\Avast4 (4693M free)
06.10.2008   23:54:17.000   1223304857   internet   SYNCER: Type: use IE settings
06.10.2008   23:54:17.000   1223304857   internet   SYNCER: Auth: another authentication, use WinInet
06.10.2008   23:54:17.000   1223304857   package   Part prg_av_pro-4cd is installed
06.10.2008   23:54:17.000   1223304857   package   Part vps-8100400 is installed
06.10.2008   23:54:17.000   1223304857   package   Part news-4b is installed
06.10.2008   23:54:17.000   1223304857   package   Part setup_av_pro-4cd is installed
06.10.2008   23:54:17.000   1223304857   package   Part jrog-4a is installed
06.10.2008   23:54:17.000   1223304857   general   Old version: 4cd (1229)
06.10.2008   23:54:19.000   1223304859   file   SetExistingFilesBitmap: 1053->153->153
06.10.2008   23:54:19.000   1223304859   general   GUID: 08c7802a-55a2-462d-b00d-7c1a69b480fb
06.10.2008   23:54:20.000   1223304860   general   Server definition(s) loaded for 'main': 203 (maintenance:0)
06.10.2008   23:54:20.000   1223304860   general   SelectCurrent: selected server 'Download909 AVAST Server' from 'main'
06.10.2008   23:54:20.000   1223304860   internet   SYNCER: Type: use IE settings
06.10.2008   23:54:20.000   1223304860   internet   SYNCER: Auth: another authentication, use WinInet
06.10.2008   23:54:20.000   1223304860   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
06.10.2008   23:54:21.000   1223304861   internet   Used server: http://download909.avast.com/iavs4x
06.10.2008   23:54:23.000   1223304863   general   Server definition(s) loaded for 'main': 203 (maintenance:0)
06.10.2008   23:54:23.000   1223304863   general   SelectCurrent: selected server 'Download926 AVAST Server' from 'main'
06.10.2008   23:54:23.000   1223304863   internet   SYNCER: Type: use IE settings
06.10.2008   23:54:23.000   1223304863   internet   SYNCER: Auth: another authentication, use WinInet
06.10.2008   23:54:23.000   1223304863   internet   Used server: http://download926.avast.com/iavs4x
06.10.2008   23:54:23.000   1223304863   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
06.10.2008   23:54:23.000   1223304863   package   LoadPartInfo: jrog = jrog-4f returned 00000000
06.10.2008   23:54:23.000   1223304863   package   LoadPartInfo: news = news-4b returned 00000000
06.10.2008   23:54:23.000   1223304863   package   LoadPartInfo: program = prg_av_pro-4cd returned 00000000
06.10.2008   23:54:23.000   1223304863   package   LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
06.10.2008   23:54:23.000   1223304863   package   LoadPartInfo: vps = vps-8100500 returned 00000000
06.10.2008   23:54:23.000   1223304863   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000

continued next.

[JAKO]

06.10.2008   23:54:23.000   1223304863   internet   Used server: http://download926.avast.com/iavs4x
06.10.2008   23:54:23.000   1223304863   file   GetFileWithRetry: part-vps-8100500.vpu downloaded  and verified
06.10.2008   23:54:24.000   1223304864   package   Part vps-8100500 was set to be installed
06.10.2008   23:54:24.000   1223304864   package   DeleteObsoletePackages: Removed part-vps-8100400.vpu
06.10.2008   23:54:24.000   1223304864   package   LoadPartVpu: Loading 'part-prg_av_pro-4cd.vpu' returned 00000000
06.10.2008   23:54:24.000   1223304864   package   LoadPartVpu: Loading 'part-vps-8100500.vpu' returned 00000000
06.10.2008   23:54:24.000   1223304864   package   LoadPartVpu: Loading 'part-news-4b.vpu' returned 00000000
06.10.2008   23:54:24.000   1223304864   package   LoadPartVpu: Loading 'part-setup_av_pro-4cd.vpu' returned 00000000
06.10.2008   23:54:24.000   1223304864   package   WARN:LoadPartVpu ended on no pInfo
06.10.2008   23:54:24.000   1223304864   package   LoadPartVpu: Loading 'part-jrog-4a.vpu' returned 00000000
06.10.2008   23:54:24.000   1223304864   general   Part of license key: W41359266H4900A1106
06.10.2008   23:54:24.000   1223304864   package   FilterOutExistingFiles: 153 & 153 = 0
06.10.2008   23:54:24.000   1223304864   package   FilterOutExistingFiles: 153 & 153 = 0
06.10.2008   23:54:24.000   1223304864   package   IsFullOkay: setup_av_pro-4cd.vpu - is okay
06.10.2008   23:54:24.000   1223304864   package   IsFullOkay: setif_av_pro-4cd.vpu - is okay
06.10.2008   23:54:24.000   1223304864   package   IsFullOkay: vps-8100500.vpu - not okay (doesn't exist)
06.10.2008   23:54:31.000   1223304871   package   IsFullOkay: vpsm-8100500.vpu - not okay (doesn't exist)
06.10.2008   23:54:31.000   1223304871   package   IsFullOkay: vpsm-8100500.vpu - not okay (doesn't exist)
06.10.2008   23:54:33.000   1223304873   internet   Used server: http://download926.avast.com/iavs4x
06.10.2008   23:54:33.000   1223304873   file   GetFileWithRetry: vps-8100500-8100400.vpu downloaded  and verified
06.10.2008   23:54:33.000   1223304873   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8100500-8100400.vpu, returned 0x00000000
06.10.2008   23:54:34.000   1223304874   package   PerformDiff: Ok
06.10.2008   23:55:08.000   1223304908   package   DeleteObsoletePackages: Removed vps-8100400.vpu
06.10.2008   23:55:08.000   1223304908   internet   Used server: http://download926.avast.com/iavs4x
06.10.2008   23:55:08.000   1223304908   file   GetFileWithRetry: vpsm-8100500.vpu downloaded  and verified
06.10.2008   23:55:08.000   1223304908   package   DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8100500.vpu, returned 0x00000000
06.10.2008   23:55:08.000   1223304908   package   DeleteObsoletePackages: Removed vpsm-8100400.vpu
06.10.2008   23:55:08.000   1223304908   package   Transferred: files 5, bytes 41820, time 3953 ms
06.10.2008   23:55:08.000   1223304908   package   Retries: total 0, files 0, servers 2
06.10.2008   23:55:08.000   1223304908   package   Submit: files 0, bytes 0, time 0 ms
06.10.2008   23:55:08.000   1223304908   package   Submit success: files 0, bytes 0, time 0 ms
06.10.2008   23:55:11.000   1223304911   internet   Sending stats 'http://download926.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
06.10.2008   23:55:11.000   1223304911   file   NeedReboot=false
06.10.2008   23:55:11.000   1223304911   general   Return code: 0x20000000 [Something done]
06.10.2008   23:55:11.000   1223304911   general   Stopped: 06.10.2008, 23:55:11


06.10.2008   23:55:14.000   1223304914   general   Started: 06.10.2008, 23:55:14
06.10.2008   23:55:14.000   1223304914   general   Running setup_av_pro-4cd (1229)
06.10.2008   23:55:14.000   1223304914   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.10.2008   23:55:14.000   1223304914   system   Memory: 74% load. Phys:133480/515564K free, Page:884720/1258316K free, Virt:2068164/2097024K free
06.10.2008   23:55:14.000   1223304914   system   Computer WinName: KANAKO
06.10.2008   23:55:14.000   1223304914   system   Windows Net User: SYSTEM
06.10.2008   23:55:14.000   1223304914   general   Cmdline: /refresh /noreboot /updatevps /verysilent  /limitcpu 
06.10.2008   23:55:14.000   1223304914   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
06.10.2008   23:55:14.000   1223304914   general   Old version: 4cd (1229)
06.10.2008   23:55:14.000   1223304914   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a02752 (4690M free)
06.10.2008   23:55:14.000   1223304914   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.10.2008   23:55:14.000   1223304914   system   Installed in: C:\Program Files\Alwil Software\Avast4 (4690M free)
06.10.2008   23:55:14.000   1223304914   internet   SYNCER: Type: use IE settings
06.10.2008   23:55:14.000   1223304914   internet   SYNCER: Auth: another authentication, use WinInet
06.10.2008   23:55:14.000   1223304914   package   Part prg_av_pro-4cd is installed
06.10.2008   23:55:14.000   1223304914   package   Part vps-8100500 is installed
06.10.2008   23:55:14.000   1223304914   package   Part news-4b is installed
06.10.2008   23:55:14.000   1223304914   package   Part setup_av_pro-4cd is installed
06.10.2008   23:55:14.000   1223304914   package   Part jrog-4a is installed
06.10.2008   23:55:14.000   1223304914   general   Old version: 4cd (1229)
06.10.2008   23:55:27.000   1223304927   file   SetExistingFilesBitmap: 1053->153->153
06.10.2008   23:55:27.000   1223304927   general   GUID: 08c7802a-55a2-462d-b00d-7c1a69b480fb
06.10.2008   23:55:27.000   1223304927   general   Entering:UpdateInstallPackages
06.10.2008   23:55:27.000   1223304927   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
06.10.2008   23:55:27.000   1223304927   package   LoadPartInfo: jrog = jrog-4f returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartInfo: news = news-4b returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartInfo: program = prg_av_pro-4cd returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartInfo: vps = vps-8100500 returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartVpu: Loading 'part-prg_av_pro-4cd.vpu' returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartVpu: Loading 'part-vps-8100500.vpu' returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartVpu: Loading 'part-news-4b.vpu' returned 00000000
06.10.2008   23:55:27.000   1223304927   package   LoadPartVpu: Loading 'part-setup_av_pro-4cd.vpu' returned 00000000
06.10.2008   23:55:27.000   1223304927   package   WARN:LoadPartVpu ended on no pInfo
06.10.2008   23:55:27.000   1223304927   package   LoadPartVpu: Loading 'part-jrog-4a.vpu' returned 00000000
06.10.2008   23:55:27.000   1223304927   package   FilterOutExistingFiles: 153 & 153 = 0
06.10.2008   23:55:27.000   1223304927   package   FilterOutExistingFiles: 153 & 153 = 0
06.10.2008   23:55:27.000   1223304927   package   IsFullOkay: vps-8100500.vpu - is okay
06.10.2008   23:55:27.000   1223304927   package   IsFullOkay: vpsm-8100500.vpu - is okay
06.10.2008   23:55:27.000   1223304927   package   ArePartsInstallable: 1
06.10.2008   23:56:04.000   1223304964   package   vps: updated [8100500]
06.10.2008   23:56:04.000   1223304964   file   Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
06.10.2008   23:56:09.000   1223304969   file   Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
06.10.2008   23:56:09.000   1223304969   file   Fix security on: C:\Program Files\Alwil Software\Avast4\JAPANESE\*.*
06.10.2008   23:56:09.000   1223304969   file   Fix security on: C:\Program Files\Alwil Software\Avast4\JAPANESE\HELP\*.*
06.10.2008   23:56:09.000   1223304969   file   Fix security on: C:\Program Files\Alwil Software\Avast4\JAPANESE\HtmlData\*.*
06.10.2008   23:56:09.000   1223304969   package   Transferred: files 0, bytes 0, time 0 ms
06.10.2008   23:56:09.000   1223304969   package   Retries: total 0, files 0, servers 0
06.10.2008   23:56:09.000   1223304969   file   NeedReboot=false
06.10.2008   23:56:09.000   1223304969   general   Return code: 0x20000000 [Something done]
06.10.2008   23:56:09.000   1223304969   general   Stopped: 06.10.2008, 23:56:09

[Lisandro]

Your log seems ok...
Do you use any firewall besides windows one?
Did you have any other antivirus in the past in your computer?
Do the errors repeat? Seems that your avast installation is updated...

[JAKO]

Thanks for your support.

I could delete and reinstall avast.

I guess the problem caused to start avast in safe mode of Windows.

[Araysha]

Hello, :'(

I am having the issue that this previous person was having, I was wondering if you could walk me through how to get my Avast! Home Edition to update as well... please.

My X error message says exactly:
*Can't install VPS update. Please, report the following errorcodes:
--Ver:4.8.1169
--SI: 0x00000002
--ST: 0xFFFFFFFF
--LE: 0x00000000.

Thank you in advance! :'(

[rassel]

Try making a repair to avast by going Add and Remove Programs>Avast>Repair

[Forejt]

This error is most probably caused by a virus that corrupts setup/update engine.

Follow these instruction to repair it:
1)Download fixed files here:
http://public.avast.com/~forejt/test/setup.zip
2)Open avast settings, select Troubleshooting section, and set the checkbox to disable avast self-defense
3)Extract both files from downloaded setup.zip to avast4\setup folder
4)Run vpsupd.exe again
5)Enable avast self-defense again by unchecking the box in Troubleshooting settings again

[Araysha]

Hello again,

I attempted to do the steps you suggested. Also, tried to do the Repair as well...
Sadly I cant seem to repair my Avast4! under the add/removed file... As for the downloading files, I worked up until Run vspsud.exe. Then it told me that it stopped working properly and Windows will notify me of an update when one is found. Forejt was right though... I have 8 worms on my computer!  :'( Something called:

Win32:Klez [Wrm]
Win32:Klez-B@UPX [Wrm]
Win32:Klez-E [Wrm]
Win32:Klez-H [Wrm]
Win32:Klez-I [Wrm]
Win32:Klez-J [Wrm]
Win32:Klez-K [Wrm]
Win32:Klez@UPX [Wrm]
(wth these came from.... never share your Computer!!!)

I found these when i came across this: http://www.avast.com/eng/avast-virus-cleaner.html
So im giving this a try... I just downloaded that and going to redo your steps again Forejt. Hopefully I know what I am doing.. if not.. let me know... I want to save my baby!(computer)
Thanks All Computer Tech Helpers!
(going to war)
PS: I got windows vista... if that means anything

[Araysha]

Oookay,

Now im fooling around in the Computer>Manage>Antivirus section... because i found this http://www.avast.com/eng/faq-red-circle.html

Now its telling me it cant find E:\\Setup.exe..... i think im screwing up my PC now lol... Oh well going to see if i can remember how to set it up in safemode..

-to be continued
*Bare with me

[Araysha]

Hey its me again,

I managed to fix my problem!.... some how... My Avast updated and its now working properly.. i removed 2-4 virusssssss on my computer... so everything is Greenlighted...

Thank you all for the assistance!

[Aseem]

This error is most probably caused by a virus that corrupts setup/update engine.

Follow these instruction to repair it:
1)Download fixed files here:
http://public.avast.com/~forejt/test/setup.zip
2)Open avast settings, select Troubleshooting section, and set the checkbox to disable avast self-defense
3)Extract both files from downloaded setup.zip to avast4\setup folder
4)Run vpsupd.exe again
5)Enable avast self-defense again by unchecking the box in Troubleshooting settings again

I was also having the same error. And the above steps cured the problem.
This was i guess most probably caused by Monga virus on my system which though i had cleaned manually but it still did something with the antivirus.
Can someone shed some light on what exactly these 2 files in the setup.zip do.

Thanks a lot.

Aseem

[innocentone]

Hi~ I'm having the same trouble, couldnt update Avast! The error reported were exactly the same.The above link given above could not be accessed also.  Don't know what should I do now. Under the Add or remove programme, I couldn't do anything to repair or to remove it also.

[Lisandro]

The above link given above could not be accessed also.

Can you access other websites?
Maybe some infection is preventing you to access antivirus sites (like avast).