Author Topic: Virus database update fails  (Read 3196 times)

Offline hqueyra

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Virus database update fails
« on: October 13, 2008, 02:10:46 PM »
I read all the post on the forum linked to this subject, but I didn't found my solution to my issue : I installed Avast 4.8 on XP and right after the installation, the 1st strange thing appeared, I was not able to browse HTTP, and I discovered that in the settings, that in web protection, the port 80 was forwarded !!! So I just removed the port 80 from the forwarded port, and that's fine. But now, the virus database is unable to update. My avast is in French and the message is : "connexion impossible au server", so in English "server connexion impossible". I verified the following points:
–   my servers.def file is ok
–   for sure I'm able to go on avast web site, to ping it, to browse it...
–   I tried without firewall, with firewall activating theses 3 files with the complete path (ashWebSv.exe, ashMaiSv.exe, avast.setup)

And after different tries, I have a bigger error messages, saying "impossible to connect to the server download946.avast.com(74.54.53.2)”, and if I ping this address, it' ok !

So no way to upgrade my database...
Could you provide any help ?
Thanks in advance...


Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64867
  • Gender: Male
    • Personal Message (Online)
Re: Virus database update fails
« Reply #1 on: October 13, 2008, 02:17:44 PM »
Port 80 is listened, not forwarded. If you remove the port 80 from avast Webshield settings is like disabling the Internet scanning of avast.
Which firewall do you use?

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
The best things in life are free.

Offline hqueyra

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Re: Virus database update fails
« Reply #2 on: October 14, 2008, 01:51:01 PM »
To answer your question I tried without firewall and with the windows XP one activating the avast exe files, and both have the same issue.

Here are the latest logs items.
 

14.10.2008   13:06:17.000   1223982377   general   Stopped: 14.10.2008, 13:06:17


14.10.2008   13:08:19.000   1223982499   general   Started: 14.10.2008, 13:08:19
14.10.2008   13:08:19.000   1223982499   general   Running setup_av_pro-4cd (1229)
14.10.2008   13:08:19.000   1223982499   system   Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
14.10.2008   13:08:19.000   1223982499   system   Memory: 29% load. Phys:1467204/2095180K free, Page:3538904/4033636K free, Virt:2068892/2097024K free
14.10.2008   13:08:19.000   1223982499   system   Computer WinName: DELL
14.10.2008   13:08:19.000   1223982499   system   Windows Net User: DELL\herve
14.10.2008   13:08:19.000   1223982499   general   Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray  
14.10.2008   13:08:19.000   1223982499   general   DldSrc set to inet
14.10.2008   13:08:19.000   1223982499   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
14.10.2008   13:08:19.000   1223982499   general   Old version: 4cd (1229)
14.10.2008   13:08:19.000   1223982499   system   Using temp: C:\DOCUME~1\herve\LOCALS~1\Temp\_av_proI.tm~a02796 (671M free)
14.10.2008   13:08:19.000   1223982499   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14.10.2008   13:08:19.000   1223982499   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
14.10.2008   13:08:19.000   1223982499   system   Computer DnsName: dell
14.10.2008   13:08:19.000   1223982499   system   Computer Ip Addr: 192.168.0.2
14.10.2008   13:08:19.000   1223982499   system   Installed in: C:\Program Files\Alwil Software\Avast4 (671M free)
14.10.2008   13:08:19.000   1223982499   internet   SYNCER: Type: use IE settings
14.10.2008   13:08:19.000   1223982499   internet   SYNCER: Auth: another authentication, use WinInet
14.10.2008   13:08:19.000   1223982499   package   Part prg_av_pro-4cd is installed
14.10.2008   13:08:19.000   1223982499   package   Part vps-8092300 is installed
14.10.2008   13:08:19.000   1223982499   package   Part news-4b is installed
14.10.2008   13:08:19.000   1223982499   package   Part setup_av_pro-4cd is installed
14.10.2008   13:08:19.000   1223982499   package   Part jrog-4d is installed
14.10.2008   13:08:19.000   1223982499   general   Old version: 4cd (1229)
14.10.2008   13:08:19.000   1223982499   file   SetExistingFilesBitmap: 1053->153->153
14.10.2008   13:08:19.000   1223982499   general   GUID: db2fa49c-16d0-4b5f-8874-5108f735357c
14.10.2008   13:08:20.000   1223982500   general   Server definition(s) loaded for 'main': 203 (maintenance:0)
14.10.2008   13:08:20.000   1223982500   general   SelectCurrent: selected server 'Download82 AVAST Server' from 'main'
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Type: use IE settings
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Auth: another authentication, use WinInet
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
14.10.2008   13:08:20.000   1223982500   internet   ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008   13:08:20.000   1223982500   internet   ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008   13:08:20.000   1223982500   general   InvalidateCurrent: invalidated server 'Download82 AVAST Server' from 'main'
14.10.2008   13:08:20.000   1223982500   general   SelectCurrent: selected server 'Download635 AVAST Server' from 'main'
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Type: use IE settings
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Auth: another authentication, use WinInet
14.10.2008   13:08:20.000   1223982500   internet   ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008   13:08:20.000   1223982500   general   InvalidateCurrent: invalidated server 'Download635 AVAST Server' from 'main'
14.10.2008   13:08:20.000   1223982500   general   SelectCurrent: selected server 'Download631 AVAST Server' from 'main'
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Type: use IE settings
14.10.2008   13:08:20.000   1223982500   internet   SYNCER: Auth: another authentication, use WinInet
14.10.2008   13:08:22.000   1223982502   internet   ERROR:HttpGetWininet, catch returned 0x00002EFD
14.10.2008   13:08:22.000   1223982502   general   InvalidateCurrent: invalidated server 'Download631 AVAST Server' from 'main'
14.10.2008   13:08:22.000   1223982502   general   SelectCurrent: selected server 'Download75 AVAST Server' from 'main'
14.10.2008   13:08:22.000   1223982502   internet   SYNCER: Type: use IE settings
14.10.2008   13:08:22.000   1223982502   internet   SYNCER: Auth: another authentication, use WinInet
14.10.2008   13:08:24.000   1223982504   internet   tried 3 servers to get file 'servers.def.vpu', but failed (0x000004C7)
14.10.2008   13:08:24.000   1223982504   file   GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp\_av_proI.tm~a02796\onefile, servers.def.vpu, error: 0x000004C7
14.10.2008   13:08:24.000   1223982504   package   Download servers.def, servers.def.vpu failed with error 0x20000011.
14.10.2008   13:08:24.000   1223982504   file   GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp\_av_proI.tm~a02796\onefile, servers.def, error: 0x000004C7
14.10.2008   13:08:24.000   1223982504   package   Tried to download servers.def but failed with error 0x000004C7.
14.10.2008   13:08:24.000   1223982504   package   LoadAllDefs failed 0x000004C7
14.10.2008   13:08:24.000   1223982504   package   Transferred: files 4, bytes 0, time 187 ms
14.10.2008   13:08:24.000   1223982504   package   Retries: total 3, files 1, servers 4
14.10.2008   13:08:24.000   1223982504   file   NeedReboot=false
14.10.2008   13:08:24.000   1223982504   general   Return code: 0x000004C7 [L'opération a été annulée par l'utilisateur.]
14.10.2008   13:08:24.000   1223982504   general   Stopped: 14.10.2008, 13:08:24

I cannot post more than that because the post is limited to 10 000 chars...
Tx for your help

Offline hqueyra

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Re: Virus database update fails
« Reply #3 on: October 14, 2008, 02:40:37 PM »
Here is the complete log of a full procedure :

general: Started: 14.10.2008, 16:35:17
general: Running setup_av_pro-4cd (1229)
system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
system: Memory: 34% load. Phys:1364112/2095180K free, Page:3356200/4033636K free, Virt:2068892/2097024K free
system: Computer WinName: DELL
system: Windows Net User: DELL\herve
general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress /tray  
general: DldSrc set to inet
general: Operation set to INST_OP_UPDATE_GET_PACKAGES
general: Old version: 4cd (1229)
system: Using temp: C:\DOCUME~1\herve\LOCALS~1\Temp\_av_proI.tm~a04896 (667M free)
general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
system: Computer DnsName: dell
system: Computer Ip Addr: 192.168.0.2
system: Installed in: C:\Program Files\Alwil Software\Avast4 (667M free)
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
package: Part prg_av_pro-4cd is installed
package: Part vps-8092300 is installed
package: Part news-4b is installed
package: Part setup_av_pro-4cd is installed
package: Part jrog-4d is installed
general: Old version: 4cd (1229)
file: SetExistingFilesBitmap: 1053->153->153
general: GUID: db2fa49c-16d0-4b5f-8874-5108f735357c
general: Server definition(s) loaded for 'main': 203 (maintenance:0)
general: SelectCurrent: selected server 'Download901 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
general: progress thread start
internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download901 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download83 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 1
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download83 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download938 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 2
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download938 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download925 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
...
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 9
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download923 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download911 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 10
internet: tried 10 servers to get file 'servers.def.vpu', but failed (0x20000004)
file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp\_av_proI.tm~a04896\onefile, servers.def.vpu, error: 0x20000004
package: Download servers.def, servers.def.vpu failed with error 0x20000011.
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download911 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download613 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download613 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download617 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download617 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download953 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download953 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download904 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download904 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download501 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download501 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download212 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download212 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download958 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download958 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download208 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download208 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download618 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
general: InvalidateCurrent: invalidated server 'Download618 AVAST Server' from 'main'
general: SelectCurrent: selected server 'Download654 AVAST Server' from 'main'
internet: SYNCER: Type: use IE settings
internet: SYNCER: Auth: another authentication, use WinInet
internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
internet: tried 10 servers to get file 'servers.def', but failed (0x20000004)
file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\herve\LOCALS~1\Temp\_av_proI.tm~a04896\onefile, servers.def, error: 0x20000004
package: Tried to download servers.def but failed with error 0x20000004.
package: LoadAllDefs failed 0x20000004
general: Err:Cannot connect to download618.avast.com (75.125.223.226:80).

Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64867
  • Gender: Male
    • Personal Message (Online)
Re: Virus database update fails
« Reply #4 on: October 15, 2008, 02:27:27 AM »
14.10.2008   13:08:24.000   1223982504   general   Return code: 0x000004C7 [L'opération a été annulée par l'utilisateur.]
The only thing is your canceling the operation... other things are normal in logs.
I don't know about the other errors...

Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

Offline hqueyra

  • Newbie
  • *
  • Posts: 4
    • Personal Message (Offline)
Re: Virus database update fails
« Reply #5 on: October 15, 2008, 07:43:27 AM »
it's still nor working, and I tried to return back to my  initial anti virus, Norton, and then, surprise, I have the same issue !
So I thing something goes wrong with my XP, so I make a complete and fresh reinstallation and will see.

Tx for your help

Offline Bluesman

  • avast! Evangelist
  • Advanced Poster
  • ***
  • Posts: 882
  • Gender: Male
  • Amiga Power!
    • Personal Message (Offline)
Re: Virus database update fails
« Reply #6 on: October 15, 2008, 09:51:56 AM »
it's still nor working, and I tried to return back to my  initial anti virus, Norton, and then, surprise, I have the same issue !
So I thing something goes wrong with my XP, so I make a complete and fresh reinstallation and will see.

Tx for your help

Before you install avast, you must remove Norton, and you must also use Norton Removal Tool

1) Remove the Norton software through "Add/Remove programs" from Control Panel. Then restart the computer.
2) Use Norton Removal Tool, and then restart the computer.

http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1

3) Install avast and restart the computer.
"The blues are the roots, everything else is the fruits" -Willie Dixon

Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64867
  • Gender: Male
    • Personal Message (Online)
Re: Virus database update fails
« Reply #7 on: October 15, 2008, 01:55:52 PM »
it's still nor working, and I tried to return back to my  initial anti virus, Norton, and then, surprise, I have the same issue !
Well... remains of Norton will mess the avast installation for sure...
The best things in life are free.

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now