Hello, I am a newer avast! user and this is my first post in the forum.
I am using avast! Free Home Edition, Version 4.8.1296. (My computer specs are at the end of this message)
My computer knowledge level is pretty novice, so please forgive me in advance if I have any trouble following some of the suggestions and instructions, or don’t understand some of the terminology. Detailed step-by-step help is much appreciated.
I ran an avast! virus scan and had some questions about the “Results of last scan” window that pops up at the end of the scan.
Is there a way (and if so how) to expand the “Results of last scan” window so that all characters can be seen (the full, complete file name) for each of the columns (“Name of File”, “Result”, and “Operation”)?
How do I determine what to do (i.e., Move To Chest, Delete, etc.) with files that have in the “Result” column of “Unable to scan: Ar…” or “Unable to scan: T…”?
For example, after completing the scan, it shows 1,288 files that have a “Result” of "Unable to scan: Ar…" or “Unable to scan: T…”. (I don’t know what “Ar…” or “T…” stands for, or what the differences between them are?)
All of these file names are too long to show the “complete” file name (hence my first question above), so each of these file names have \…\ in the middle of them. The vast majority of the file names end with .exe (or .EXE in all caps), but there is a bunch of .OCX, a few .COM, and a .PIF.
The breakdown of the 1,288 files are as follows:
A) 1,260 of them are Unable to scan: Ar… with a file name that starts out as follows:
B) 6 files start out with:
c:\Program Files\Pest Patrol\Spyware\.dat\
(FYI, I previously used Pest Patrol, but stopped when it no longer supported Windows 98SE)
C) The remaining 18 files are on my external hard drive (f:). Of these, 2 are Winzip application files, 13 are compressed .rar files I recognize that I had previously downloaded. Three of them I am not sure what they are (again, if I knew how to make the complete file name viewable it would help). The three unknowns are:
f:\Software Programs\…\ fil_id.dlz
f:\Software Programs\…\Microsoft .NET Framework 3.0.exe
In summary, for questions 2 A/B/C, I am essentially trying to figure out two things.
* One, why is avast! “unable to scan” these particular files?
* Two, which files, if any, are recommended (and or safe) to be either "Moved to the Chest" or "Deleted" entirely?
Any help anyone could share would be genuinely appreciated.
Computer Model: Dell Dimension XPS T450
Processor: Pentium III, 450mhz
SD RAM: 640 MB
Operating System: Windows 98SE
avast! Free Home Edition, Version 4.8.1296
avast! CLEANER, version 1.0.211