Author Topic: Scan exclusions...real-time exclusion  (Read 2871 times)

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JoeBlack40

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Scan exclusions...real-time exclusion
« on: March 22, 2009, 11:54:01 PM »
Why the exclusion list is applicable only for on demand scan,and not for the real protection too.....?It seems to me it's a minus for avast....because if i want to run an application wich avast is considering as a threat(but is a FP for me),my only option is to ignore,and in this case,the "malware" will not be activated and the application wouldn't run....so,i have to disable the avast's real time protection(standard shield)............ :(
It seems to me that an unsual behavior for an antivirus...in fact,all the av that i have tried(no names),have the exclusion option for the real time protection............

Offline Lisandro

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Re: Scan exclusions...real-time exclusion
« Reply #1 on: March 23, 2009, 12:15:19 AM »
It is, but there are two exclusion lists.

For the Standard Shield provider (on-access scanning):
Left click the 'a' blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

For the other providers (on-demand scanning such as the screen-saver or the Simple User Interface):
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...

You can use wildcards like * and ?.
But be careful, you should 'exclude' that many files that let your system in danger.

By the way, can you inform the file as being a false positive? (click on the bottom right of the virus warning message).

To know if a file is a false positive, please submit it to VirusTotal and let us know the result. VirusTotal has a file size limit of 10Mb. You can use VirScan also.
If it is indeed a false positive, send it in a password protected zip to virus@avast.com. Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.

Maybe you need to disable Hide protected operating system files and enable View hidden files and folders to manage the file(s).
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