Author Topic: Something is blocking my google search engine  (Read 9032 times)

Offline YoKenny

  • Serious Graphoman
  • **
  • Posts: 8800
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #15 on: November 15, 2009, 03:51:32 PM »
I see:C:\Program Files\Norton AntiVirus\Engine\17.1.0.19\ccSvcHst.exe

You can't run Norton anti virus as well as avast!

Go to Add/Remove Programs and un-install it.
Sun Java is also vulnerable and needs to be un-installed as well.

Download Norton removal as Norton is hard to remove completly:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #16 on: November 15, 2009, 08:09:38 PM »
Norton is uninstalled.  The blocking of Google continues, but I agree I should not have two.  I have been a long time user of Avast, but don't have a clue how I got into this predicament.  Thanks for your suggestion Yokenny.
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #17 on: November 15, 2009, 08:14:58 PM »
Oh forgot Yokenny, would that be Java 2 Runtime environment?
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline YoKenny

  • Serious Graphoman
  • **
  • Posts: 8800
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #18 on: November 15, 2009, 08:34:31 PM »
Did you run the Norton removal tool?

Download and run JavaRa to completely remove old Java applications:
http://raproducts.org

Install Java Version 6 Update 17:
http://www.java.com/en/download/manual.jsp

Go to Secunia Online Software Inspector then run it to see what other applications are vulnerable:
http://secunia.com/vulnerability_scanning/online
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #19 on: November 15, 2009, 08:37:14 PM »
Yes, I used the removal tool.  Will proceed with your suggests.  Thanks
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline .: L' arc :.

  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1782
  • Gender: Male
  • Thinking with Portals
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #20 on: November 16, 2009, 08:53:51 AM »
Your HOSTS file is still modified. Try fixing this entries on HJT after you uninstall Norton. To fix an entry, launch HJT > click Do a system scan only > Put a check beside these items:

O1 - Hosts: 64.86.17.56 google.ae
O1 - Hosts: 64.86.17.56 google.as
O1 - Hosts: 64.86.17.56 google.at
O1 - Hosts: 64.86.17.56 google.az
O1 - Hosts: 64.86.17.56 google.ba
O1 - Hosts: 64.86.17.56 google.be
O1 - Hosts: 64.86.17.56 google.bg
O1 - Hosts: 64.86.17.56 google.bs
O1 - Hosts: 64.86.17.56 google.ca
O1 - Hosts: 64.86.17.56 google.cd
O1 - Hosts: 64.86.17.56 google.com.gh
O1 - Hosts: 64.86.17.56 google.com.hk
O1 - Hosts: 64.86.17.56 google.com.jm
O1 - Hosts: 64.86.17.56 google.com.mx
O1 - Hosts: 64.86.17.56 google.com.my
O1 - Hosts: 64.86.17.56 google.com.na
O1 - Hosts: 64.86.17.56 google.com.nf
O1 - Hosts: 64.86.17.56 google.com.ng
O1 - Hosts: 64.86.17.56 google.ch
O1 - Hosts: 64.86.17.56 google.com.np
O1 - Hosts: 64.86.17.56 google.com.pr
O1 - Hosts: 64.86.17.56 google.com.qa
O1 - Hosts: 64.86.17.56 google.com.sg
O1 - Hosts: 64.86.17.56 google.com.tj
O1 - Hosts: 64.86.17.56 google.com.tw
O1 - Hosts: 64.86.17.56 google.dj
O1 - Hosts: 64.86.17.56 google.de
O1 - Hosts: 64.86.17.56 google.dk
O1 - Hosts: 64.86.17.56 google.dm
O1 - Hosts: 64.86.17.56 google.ee
O1 - Hosts: 64.86.17.56 google.fi
O1 - Hosts: 64.86.17.56 google.fm
O1 - Hosts: 64.86.17.56 google.fr
O1 - Hosts: 64.86.17.56 google.ge
O1 - Hosts: 64.86.17.56 google.gg
O1 - Hosts: 64.86.17.56 google.gm
O1 - Hosts: 64.86.17.56 google.gr
O1 - Hosts: 64.86.17.56 google.ht
O1 - Hosts: 64.86.17.56 google.ie
O1 - Hosts: 64.86.17.56 google.im
O1 - Hosts: 64.86.17.56 google.in
O1 - Hosts: 64.86.17.56 google.it
O1 - Hosts: 64.86.17.56 google.ki
O1 - Hosts: 64.86.17.56 google.la
O1 - Hosts: 64.86.17.56 google.li
O1 - Hosts: 64.86.17.56 google.lv
O1 - Hosts: 64.86.17.56 google.ma
O1 - Hosts: 64.86.17.56 google.ms
O1 - Hosts: 64.86.17.56 google.mu
O1 - Hosts: 64.86.17.56 google.nr
O1 - Hosts: 64.86.17.56 google.nu
O1 - Hosts: 64.86.17.56 google.pl
O1 - Hosts: 64.86.17.56 google.pn
O1 - Hosts: 64.86.17.56 google.pt
O1 - Hosts: 64.86.17.56 google.ro
O1 - Hosts: 64.86.17.56 google.ru
O1 - Hosts: 64.86.17.56 google.rw
O1 - Hosts: 64.86.17.56 google.sc
O1 - Hosts: 64.86.17.56 google.se
O1 - Hosts: 64.86.17.56 google.sh
O1 - Hosts: 64.86.17.56 google.si
O1 - Hosts: 64.86.17.56 google.sm
O1 - Hosts: 64.86.17.56 google.sn
O1 - Hosts: 64.86.17.56 google.st
O1 - Hosts: 64.86.17.56 google.tl
O1 - Hosts: 64.86.17.56 google.tm
O1 - Hosts: 64.86.17.56 google.tt
O1 - Hosts: 64.86.17.56 google.us
O1 - Hosts: 64.86.17.56 google.vu
O1 - Hosts: 64.86.17.56 google.ws
O1 - Hosts: 64.86.17.56 google.co.ck
O1 - Hosts: 64.86.17.56 google.co.id
O1 - Hosts: 64.86.17.56 google.co.il
O1 - Hosts: 64.86.17.56 google.co.in
O1 - Hosts: 64.86.17.56 google.co.kr
O1 - Hosts: 64.86.17.56 google.co.ls
O1 - Hosts: 64.86.17.56 google.co.ma
O1 - Hosts: 64.86.17.56 google.co.nz
O1 - Hosts: 64.86.17.56 google.co.tz
O1 - Hosts: 64.86.17.56 google.co.ug
O1 - Hosts: 64.86.17.56 google.co.uk
O1 - Hosts: 64.86.17.56 google.co.za
O1 - Hosts: 64.86.17.56 google.co.zm
O1 - Hosts: 64.86.17.56 google.com
O1 - Hosts: 64.86.17.56 google.com.af
O1 - Hosts: 64.86.17.56 google.com.ag
O1 - Hosts: 64.86.17.56 google.com.ar
O1 - Hosts: 64.86.17.56 google.com.au
O1 - Hosts: 64.86.17.56 google.com.bn

 > Click Fix checked.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #21 on: November 16, 2009, 10:55:38 AM »
L arc, Thanks again.  HJT sends back "For some unknown reason your system denied write access to the hosts files.  HTJ suggests to run Notepad: C:\windows\system32\drivers\etc\hosts   Then delete hosts and save hosts with quotes (note sure where on delete and quotes) .  HTJ also suggest to delete all 01 hosts files.  Your advice again, please.
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #22 on: November 17, 2009, 01:12:54 AM »
L arc, I have tried but can't delete those hosts files.  I believe they are the offending files. Please help.  Thanks again.
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Offline YoKenny

  • Serious Graphoman
  • **
  • Posts: 8800
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #23 on: November 17, 2009, 06:43:18 AM »
@ dlane123

Are you using Vista/Windows 7?

I see that you now have more than 20 posts which will permit you to update your profile to include signature information if you like.

Go to PROFILE then Modify Profile then Forum Profile Information then Signature: and put information about your system if you like just like my sigature.

In order to modify the HOSTS file in Vista/Windows 7 you need Administrator rights.
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #24 on: November 17, 2009, 12:08:44 PM »
Yokenny,  will address Signature. I have Windows XP home.  How do I get administrator rights on my home computer? Is there any way for me to delete those hosts files that I suspect are blocking my access to google?  Thanks
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

Online Tech

  • avast! team
  • Certainly Bot
  • *
  • Posts: 64867
  • Gender: Male
    • Personal Message (Online)
Re: Something is blocking my google search engine
« Reply #25 on: November 17, 2009, 12:23:40 PM »
Use HostsMan and substitute your hosts file by a new clean one.
http://www.abelhadigital.com/
The best things in life are free.

Offline .: L' arc :.

  • avast! Evangelist
  • Super Poster
  • ***
  • Posts: 1782
  • Gender: Male
  • Thinking with Portals
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #26 on: November 17, 2009, 12:27:28 PM »
 To check it, click Start > Run > type in: control userpasswords2

 A dialog box will appear, try to locate your username and see what is beside it.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

Offline YoKenny

  • Serious Graphoman
  • **
  • Posts: 8800
  • Gender: Male
    • Personal Message (Offline)
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline nmb

  • avast! Evangelist
  • Massive Poster
  • ***
  • Posts: 3065
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #28 on: November 17, 2009, 12:51:16 PM »
try fixit from microsoft - a tool by microsoft to fix hosts file : http://go.microsoft.com/?linkid=9668866

you may have to have administrator rights. give it a try in limited user account and see whether it works.

nmb
Dell Inspiron 1564: Intel Core-i3 @ 2.13 GHz / 4GB DDR3 / Windows 7 Home premium 64 bit / Avast Free 6.0.1426 / WinPatrol 2012 Plus / Pale Moon 12/

Offline dlane123

  • Jr. Member
  • **
  • Posts: 31
  • Gender: Male
    • Personal Message (Offline)
Re: Something is blocking my google search engine
« Reply #29 on: November 17, 2009, 09:32:11 PM »
Success.  Finally, my blocking or redirect of Google problem was solved, unfortunately I am not completely sure how.  Here is a summary of the action I took at the suggestions of many kind and helpful experts.  I write so others that might have the problem can hopefully fix.
1.  I ran Cleanmgr at run.
2.  At L'arc suggestion, I forced an Avast scan and detected no infected files.
3.  At L'arc suggestion, I downloaded and ran Malwarebytes (MBAM). Results, no infected files.
4.  At L'arc suggestion, I ran Hijack This (HJT).  HJT found (and as identified by L'arc) that there were a number of blocking hosts related to Google.  Those hosts were in c:\windows\system32\drivers\etc\hosts.   HJT could not fix those faulty hosts because I think they were write protected?.  Anyway, I tried  to manually delete the bad hosts but couldn't.
5.  At Tech suggestion, I downloaded Hostman at http://www.abelhadigital.com/.  I was unsure that this program helped me even though I could see the bad hosts but was unsure how to delete them.  The appeared to detect the bad hosts but they came back.  (RAN OUT OF ROOM  MORE ON NEXT POST)
Dell 8400 Pentium 4 CPU 3.29 Ghz, 1.0 Gb Ram 150 Gb Memory/ WinXP Home V2002, Service Pack 3/ avast! Free 5.0.545// SuperAntiSpyware Free 4.36.1006/ MalwareBytes AntiMalware V3914/ JAVA 6/Hijack 2.0.2/Hostsman 3.1.57

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now