Author Topic: cant install avast home on my laptop - PLEASE HELP  (Read 1624 times)

Offline amymchl

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cant install avast home on my laptop - PLEASE HELP
« on: January 16, 2010, 02:05:25 PM »
I have been trying for almost 20 hours to install avast home on my laptop.  I have used avast for years and LOVE it and have NEVER had this trouble getting it on a computer!

I have downloaded the Cnet version and both the universal and the english (larger) version straight from the avast site, each time it failed and I would delete the temporary file (nothing to uninstall because it never gets that far) and try again after a reboot. I have also tried to just RUN it from the website without downloading it (setupeng.exe) and it gets as far as the "downloading packages-Downloading file: setupeng.exe" and  then I get "Connectin terminated - retrying".  Do I need to change the proxy settings? I know it has an option to at the start of all this, but wouldnt know what to put in there, as I have never had to do that before.

I am on a wireless network with a password, is that whats causing this - shouldnt be, as my laptop is connected just fine...  but Im running out of ideas.

I have vista on my laptop and am close to just getting another program to protect it... but will give this forum a shot first because Id really rather stay with avast if we can figure this out.

Here is the log I get after it errors out:

16.01.2010 09:46:12 general: Started: 16.01.2010, 09:46:12
16.01.2010 09:46:12 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1] AMD64
16.01.2010 09:46:12 system: Memory: 34% load. Phys:2666448/4094204K free, Page:4194303/4194303K free, Virt:2023820/2097024K free
16.01.2010 09:46:12 system: Computer WinName: AM
16.01.2010 09:46:12 system: Windows Net User: A
16.01.2010 09:46:12 general: Old version: ffffffff (-1)
16.01.2010 09:46:12 system: Using temp: C:\Users\AM~1\AppData\Local\Temp\_av_inet.tm~a03576 (258836M free)
16.01.2010 09:46:12 internet: SYNCER: Type: use IE settings
16.01.2010 09:46:12 internet: SYNCER: Auth: another authentication, use WinInet
16.01.2010 09:46:12 general: Install check: Program folder does NOT exist in registry
16.01.2010 09:46:12 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
16.01.2010 09:46:14 general: progress thread start
16.01.2010 09:46:14 general: Destination: C:\Users\AM~1\AppData\Local\Temp\_av_inet.tm~a03576
16.01.2010 09:46:14 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
16.01.2010 09:50:19 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
16.01.2010 09:53:44 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
16.01.2010 09:53:44 general: Download finished from server download794.avast.com, result: 0x000004C7, server response: 12002
16.01.2010 09:53:44 general: Stats download794.avast.com, server response: 1223
16.01.2010 09:53:44 general: POST result: 0x00000000, server response: 204

Offline DavidR

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Re: cant install avast home on my laptop - PLEASE HELP
« Reply #1 on: January 16, 2010, 03:32:29 PM »
Looks like you are trying to use the on-line installation process and to be frank I really can't see the purpose of that and some people have experienced problems as you have. So I suggest downloading the full off-line installation file about 39MB.

Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall. Ensure that you scroll down and select the avast direct download link for the English version and not Cnet as that is for an on-line installation (not what you want to do). - Direct download for avast Home, English version, http://files.avast.com/iavs4pro/setupeng.exe.

What ever you do don't try to download and install in a single process.

I believe you now need to do a clean reinstall, so after downloading the latest full off-line install version if you didn't save it (or tried to install in the same process), download this uninstall tool and follow the directions.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
  • 1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
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Offline amymchl

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Re: cant install avast home on my laptop - PLEASE HELP
« Reply #2 on: January 16, 2010, 03:47:08 PM »
Trying it now David, thanks.... this is what i did before but I will give it one more go!  ;)

Offline amymchl

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Re: cant install avast home on my laptop - PLEASE HELP
« Reply #3 on: January 16, 2010, 06:00:44 PM »
OK, just got 88.1kb of 225kb copied before the avast uninstal utility you recomended stopped downloading too.... There has got to be something I am missing, something that is preventing me from downloading anytihng onto this laptop??? I am truly not this stupid and have downloaded this program onto computers for years without even the slightest problem.  I just cant see what the issue is so Im hoping you can  ;D thanks for trying to help!!

Offline DavidR

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Re: cant install avast home on my laptop - PLEASE HELP
« Reply #4 on: January 16, 2010, 06:39:13 PM »
The download issue is not an issue within avasts control as it doesn't control the connection or the actual download; that is something either your browser or download manager (if you use one) controls. As you mention in the other topic, it isn't just a problem downloading avast files but others as well.

For the future it may be best to keep everything in the other topic, rather than flip flop between both.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

 

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