After 5.0.396 update lost Context Menu Virtualize/Sandbox

[Jon_T]

After doing the 5.0.396 update, via the internal update, I no longer have the avast Context Menu Virtualize/Sandbox options, just the avast! scan option.

Win XP SP3

[sded]

Did you do a reboot after the update?  I think Avast! needs one for these to function properly.  Also your update is to Pro?

[Jon_T]

Yes, after the install shut system down and turned system back on for fresh boot-up (01/29/10).

Turned system back on this morning and still the same.

avast! Pro -- 01/23/10 updated from 4.8 Pro to 5.0.377.0 Pro without any problems/issues.  Had the program pop-up update notification 01/29/10 which updated to 5.0.396.

[Jon_T]

Also with avast! Pro 5.0.377.0, the desktop icons that I had right-clicked and used the context menu to always start in sandbox, avast! added a small padlock to the desktop icon.

After the 5.0.396 update the icons no longer show the padlock, though when I start a app it has the red window border.
Can only add/remove apps to/from Sandbox via the avast! Process Virtualization settings.

[gate1975mlm]

Delete please

[Jon_T]

Any help -- suggestions other than uninstall and re-install? 

[waking]

Have you tried a "Repair" from the Add/Remove menu, followed by a reboot?

[pk]

Jon_T: run regedit.exe, could you please verify that following keys+values are correct:
1) HKEY_CLASSES_ROOT\exefile\shellex\ContextMenuHandlers\snxPluginsShellSvr = "{F4B3B0AA-13D1-4a36-BDA2-2055B0F3D5DE}"
2) HKEY_CLASSES_ROOT\CLSID\{F4B3B0AA-13D1-4a36-BDA2-2055B0F3D5DE} = "snxPluginsShell Class"
3) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\snxPluginsShell = "{F4B3B0AA-13D1-4a36-BDA2-2055B0F3D5DE}"

if 1+2+3 is ok, then run cmd.exe under Administrator, go to avast5 folder and execute: "regsvr32 snxPlugins.dll", this will re-register sandbox context menu, reboot.

Please let me know what you'll find out...

[Jon_T]

PK,

1) No -- had the following:
     Name: "Default"
     Type: "REG_SZ
     Data: (value not set)

2) No "{F4B3B0AA-13D1-4a36-BDA2-2055B0F3D5DE}" in the CLSID folder.

3) Yes

[steen]

I can confirm Jon_T's findings. Upgrade from 5.0.377 to 5.0.396 via Maintenance -> Update. WinXP3 clean 5.0.377 install. No context menus at all after reboot. All 3 reg keys empty/non existent. Startup is smoother with 5.0.396.

[pk]

Jon_T, steen: could you please send me "c:\ProgramData\Alwil Software\Avast5\log\Setup.log" to kurtin@avast.com? Thanks.

[Jon_T]

pk,

Just sent email with the requested "Setup.log" file attached.

The email subject line contains the title of this topic.

Thanks,
Jon