Author Topic: can't turn on Avast Internet Security Firewall.  (Read 33334 times)

Offline maximvd

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can't turn on Avast Internet Security Firewall.
« on: February 16, 2010, 11:34:41 AM »
After installing Avast Internet Security on Windows 7 Home Premium 64-bit and rebooting, it told me my system is not fully protected.
When I open Avast it shows the firewall is turned off and i can't start the service or turn it on.

thanks in advance.

Maxim.
« Last Edit: February 16, 2010, 11:51:03 AM by maximvd »

Offline Pondus

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Re: can't turn on Avast Internet Security Firewall.
« Reply #1 on: February 16, 2010, 12:25:50 PM »
Have you tried avast repair and reboot?

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

did it work?
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Offline maximvd

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Re: can't turn on Avast Internet Security Firewall.
« Reply #2 on: February 16, 2010, 12:39:41 PM »
Have you tried avast repair and reboot?

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

did it work?

thanks, I never noticed the repair option ;D but it didn't work :'(

thanks anyway

Offline alysska2200

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Re: can't turn on Avast Internet Security Firewall.
« Reply #3 on: February 22, 2010, 05:05:31 PM »
I am having the same problem with my Avast Internet Security. I have tried repairing it multiple times, and installing and uninstalling about 8 or 9 times. Nothing I do turns the firewall on! Does anyone have a solution?

-Alyssa

Offline cdrrules

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Re: can't turn on Avast Internet Security Firewall.
« Reply #4 on: February 23, 2010, 11:45:23 PM »
Same issue here.  Windows 7 X64, all of a sudden I can't turn on the firewall.  Rebooted, etc. to no avail.

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Re: can't turn on Avast Internet Security Firewall.
« Reply #5 on: February 24, 2010, 12:05:06 AM »
installing and uninstalling about 8 or 9 times. Nothing I do turns the firewall on! Does anyone have a solution?
I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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Offline cdrrules

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Re: can't turn on Avast Internet Security Firewall.
« Reply #6 on: February 24, 2010, 12:07:23 AM »
I was actually just able to get the "repair" function to fix the issue.

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Re: can't turn on Avast Internet Security Firewall.
« Reply #7 on: February 24, 2010, 01:00:54 AM »
I was actually just able to get the "repair" function to fix the issue.
Lucky you. Thanks for posting back.
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Offline rosatif

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Re: can't turn on Avast Internet Security Firewall.
« Reply #8 on: March 08, 2010, 08:58:36 AM »
installing and uninstalling about 8 or 9 times. Nothing I do turns the firewall on! Does anyone have a solution?
I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

I tried all these steps and still the firewall won't turn on. I am running Avast Internet Security on XPpro x64.
I have an external adsl modem that has a built-in firewall - could this be the source of the problem? Or does that mean I am infected? I tried running Avast in safe mode to scan my computer, but it does not seem to run properly in safe mode...
Grateful for help!
Thanks

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Re: can't turn on Avast Internet Security Firewall.
« Reply #9 on: March 08, 2010, 10:40:12 AM »
rosatif, hardware router/firewall shouldn't be a problem.
Also, it's better to schedule a boot time scanning with avast.

Did you have any other firewall or suite before AIS?
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Offline rosatif

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Re: can't turn on Avast Internet Security Firewall.
« Reply #10 on: March 08, 2010, 11:00:00 AM »
Thanks. Avast says the boot time scanning is only available for the 32 bit version, so I can't run this.

I only had Windows firewall I think - and I still do.
I also had the free version of Avast installed (which does not include a firewall, I think).

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Re: can't turn on Avast Internet Security Firewall.
« Reply #11 on: March 08, 2010, 11:04:21 AM »
Boot time scanning on x64 is scheduled for avast 5.1 (but it will take months...).
Meanwhile, you can try avast at logon time.
You can download it here: http://mysharedfiles.no-ip.org/avastEvangelist/avast_at_logon_by_Tech.exe
More info: http://forum.avast.com/index.php?topic=53259.0

Tutorial: http://sites.google.com/site/spg20scottsweb/home/tutorials/using-techs-avast-at-logon
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Offline rosatif

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Re: can't turn on Avast Internet Security Firewall.
« Reply #12 on: March 08, 2010, 12:25:47 PM »
OK, thanks a lot for this. I ran a quick scan at log on, using your app. It ran nicely on my XP 64, but it did not find any threat.
So I am back at square one, namely, what is preventing Avast from turning the firewall on?
Thanks!
Francesco

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Re: can't turn on Avast Internet Security Firewall.
« Reply #13 on: March 08, 2010, 01:08:52 PM »
What is preventing Avast from turning the firewall on?
1. An old avast installation and not properly uninstalled. Maybe searching for "aswNdis" references into C:\Windows\Inf\oem*.inf files. You can use Windows Search or FileSeek (http://www.binaryfortress.com/fileseek/) for that. Then you can move the files to another folder. Boot. Try installing again.

2. An old 3rd party firewall not properly uninstalled.
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Offline cord_nash07

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Re: can't turn on Avast Internet Security Firewall.
« Reply #14 on: December 01, 2010, 01:14:34 PM »
me too can't turn on because it says firewall not available. after installing AIS, the firewall not installed it also said

 

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