Author Topic: Request a conversion to v5 license file - not working  (Read 6243 times)

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Shmo

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Request a conversion to v5 license file - not working
« on: February 21, 2010, 10:04:08 AM »
Hi

I'm trying to install v5 on my new machine. I have a 3 year license (purchased under 4.x pro). I have tried to "Request a conversion" to a v5 license file via the "Your Subcription" page several times but I just get sent to a blank page and do not receive an email with the new file. Am I missing a step out of the process?


Offline DavidR

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Re: Request a conversion to v5 license file - not working
« Reply #1 on: February 21, 2010, 06:47:25 PM »
What is your browser ?
Is this the link you tried ?
- avast! 5 Pro license convert from 4.8 Pro license. Try http://www.avast.com/resend-license.php as I too have been having a problem, very slow loading even for me on dial-up but it loaded.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Thunderpants

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Re: Request a conversion to v5 license file - not working
« Reply #2 on: February 22, 2010, 01:42:46 AM »
same problem here too, i goto http://www.avast.com/resend-license.php
enter my email address, v4.8pro license and 3 digit code, but when i press resend license i get redirected to this site http://174.36.159.204/resend-license.php which is a blank page as mentioned by shmo

i've gone back to 4.8 til this gets sorted

Offline DavidR

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Re: Request a conversion to v5 license file - not working
« Reply #3 on: February 22, 2010, 02:20:21 AM »
This time round the page opened almost instantly for me, so I don't know what is happening.

I had no redirection from the original line but the IP address link also works for me.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

aqaba

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Re: Request a conversion to v5 license file - not working
« Reply #4 on: February 22, 2010, 12:29:40 PM »
same problem here too, i goto http://www.avast.com/resend-license.php
enter my email address, v4.8pro license and 3 digit code, but when i press resend license i get redirected to this site http://174.36.159.204/resend-license.php which is a blank page as mentioned by shmo

i've gone back to 4.8 til this gets sorted



I have same problem.

alghorabaaa

  • Guest
Re: Request a conversion to v5 license file - not working
« Reply #5 on: February 22, 2010, 12:52:42 PM »
Try ( Submit a Ticket )
http://support.avast.com/

aqaba

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Re: Request a conversion to v5 license file - not working
« Reply #6 on: February 22, 2010, 12:57:25 PM »
Try ( Submit a Ticket )
http://support.avast.com/

I waiting on answer for two days.

alghorabaaa

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Re: Request a conversion to v5 license file - not working
« Reply #7 on: February 22, 2010, 01:00:23 PM »
No problem, they are slow but will answer you ..



Try ( Submit a Ticket )
http://support.avast.com/

I waiting on answer for two days.


aqaba

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Re: Request a conversion to v5 license file - not working
« Reply #8 on: February 22, 2010, 02:02:18 PM »

alghorabaaa

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Re: Request a conversion to v5 license file - not working
« Reply #9 on: February 22, 2010, 02:27:38 PM »
They answered me after 7 days last time.

aqaba

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Re: Request a conversion to v5 license file - not working
« Reply #10 on: February 22, 2010, 02:50:36 PM »
They answered me after 7 days last time.

:)
I have 26 days from trial version. :)