Author Topic: Hi im new need help i buy ( avast 5.0 antivirus internet security ) stop work (Read 11695 times)

Caudwell · « **on:** February 27, 2010, 03:34:06 PM »

I'm new he
Hi i buy ( Avast 5 antivirus internet security ) yestday now today it is tell me i do not have an license key so i can not update it o use it

is what it tell me he ( Last encounterd error the license key for this product is invaild )
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i have put the ( Avast 5 antivirus internet security ) on 2 PC now
i have put the license key back in put is not let me tell me ( is not a valid avast license file [2000001c] )
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Help i need this back work plz

Pondus · « **Reply #1 on:** February 27, 2010, 04:21:10 PM »

Will this help ?

See page 7 - 8
http://www.avast.com/documentation/quick-start-guide-is-en-ww.pdf

Caudwell · « **Reply #2 on:** February 27, 2010, 05:23:32 PM »

sry at not help one :'( look like im going to have do an support for help
it is the license key has stop work it dose not let me put it back in or update it

Hally · « **Reply #3 on:** February 27, 2010, 05:36:19 PM »

Hi

Know this might sound like a really daft question

But!
Did you buy 2 licence keys?
OR
Did you by a licence key for 2 computers?
OR
Did you just by 1 licence key - For 1 computer .. But you put that key into 2 computers?

If the answer is - * - I'm guessing that's your problem

Hally

Caudwell · « **Reply #4 on:** February 27, 2010, 05:43:39 PM »

hm not has i know all i have done yestday is buy ( Avast! 5.0 Internet Security ) it let me have 3 computers, for 1 year

i sart to put it on 2 PC yestday looks like i sund of not done at but why is it tell me on the web i have use it for 3 computers ?

wen i buy it is the Total amount: GBP 49.96 ( 3 computers for 1 year )
_________________________________________________________________
yes buy is licence key so it can have it on 3 computer ?
but i done put it on 2 pc for now today i see the 2 have got the licence key is not valid

Hally · « **Reply #5 on:** February 27, 2010, 06:02:54 PM »

Hi Caudwell

Well if the licence key was for.. 3 computers for 1 year .. That's Fine Then!

And the problem must be something else $:-\$

We just need to figure out.. What!

Hally

Caudwell · « **Reply #6 on:** February 27, 2010, 06:08:34 PM »

nps hop to get it 1st soon today

Hally · « **Reply #7 on:** February 27, 2010, 06:09:21 PM »

Hi Caudwell

Can you tell us a bit more about your computers please?

Like.. What OS .. XP - Vista - 7 $:-\$

And.. Any other security software installed on your computers?

Hally

Caudwell · « **Reply #8 on:** February 27, 2010, 07:11:59 PM »

o xD so sry i for got about at

-------------
i have windows 7 64-bit
o ye i for got to tell you guys i redone the pc windows 7 64-bit to get
( Avast 5.0 antivirus internet security ) firewall to work

Caudwell · « **Reply #9 on:** February 28, 2010, 03:40:58 AM »

sad is not fix yet i need to update it

Caudwell · « **Reply #10 on:** March 01, 2010, 07:47:46 PM »

i need help so i know how to get avast back work guys plz help
3 days be update

bad
i have put in an Submit a Ticket no one in at has help me yet i be in to see no update news on it

on get it fix fast i was hop to

web like he http://support.avast.com/
i hop at is the support web for avast

Caudwell · « **Reply #11 on:** March 02, 2010, 07:41:46 PM »

Guys come on now plz help

4days now not be update :'(
is make me mad

at i can't update avast at has no work key
i have put in an Submit a Ticket no one in at has help me yet2 time i have log in to see no update on it

web like he http://support.avast.com/
=
i do not what to put bump on to get you guys to help im to make it easy if you guys need more infoms let me know he
=
it has be (Read 334 times) :'( at no one on this forums and on the web ( support.avast.com )
has help me to get it back to 100% work

plz
____________________________
Im ( Dyslexia ) so my Spelling is not Good sry

____________________________
( Bump )

Sesame · « **Reply #12 on:** March 03, 2010, 12:16:56 PM »

Quote from: Caudwell on March 02, 2010, 07:41:46 PM

Im ( Dyslexia ) so my Spelling is not Good sry

Now I see the problem... I have problems in understanding you, despite your national flag. $:-\$

I have no idea how to successfully communicate with a person with dyslexia on the internet boards, so, how about calling them?

Caudwell · « **Reply #13 on:** March 03, 2010, 05:49:00 PM »

hm thx but is at phone number an free one 1st plz let me know thx

Hally · « **Reply #14 on:** March 03, 2010, 09:00:52 PM »

Hi Caudwell

Couple Of Questions!

Did the Licence Key work to begin with?
If... Yes!
Did the Licence Key stop working.. Before - or - After .. You installed Avast 5 on the second computer?

You bought a.. 1 Year 3 Computers .. Licence Key For - Avast 5 Internet Security

But are you certain... That it was Avast 5 Internet Security that you installed on your computers?

Could you have possibly installed another version of Avast 5 by accident? $:-\$
Like.. Avast 5 Free
OR... Avast 5 Pro Antivirus

Think starting again with a Clean Install is the best thing you could do

1) Uninstall - Avast Internet Security
2) Run the Avast Uninstall Utility from Safe Mode : http://www.avast.com/en-gb/uninstall-utility
3) Delete the Alwil Folder from Program Files ( Note: You will need to show - Hidden Files and Folders )
4) Reinstall - Avast Internet Security 5.0 : http://www.avast.com/en-gb/download-software#tab2

Good Luck!

Hally

Edit .. Note!
I've just noticed that there is a New version of - Avast 5 : 5.0.447
And..
It' Fixes Problems With.. Registering - & - Licence Files .. etc..

Please See This Thread: http://forum.avast.com/index.php?topic=56551.0
And..
Please use the link provided in that thread to.. Download - & - Install .. The New Avast 5 Internet Security

And..
Please Don't Worry about your Dyslexia