Author Topic: problems reinstalling Avast after eliminating Malware - virus  (Read 4800 times)

Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
hello:
I got a link to reinstall  avast! Internet Security 5.0 (3 PCs, 3
years.
When I tried to instal it  it said that " there was an error while
completing the set up process"

when I look at the set up log  at the end it says :
general : stopped : return code: 0x00000003  The system can not find the
path specified
general: stopped

What can I do?.
I'm trying to reisntall the program after I got a nasty malware that
completely paralized my computer.One of those security Tools.
 Someone fix it and got rid of the virus
but avast was gone when I got my computer back.
Could that  be the reason I can't install it now?

Thanks
« Last Edit: May 18, 2010, 05:33:40 PM by anjana »
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline chabbo

  • Full Member
  • ***
  • Posts: 175
  • Gender: Male
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #1 on: May 18, 2010, 05:46:05 PM »
Try do total Delete all Avast file on the pc and Then Restart and Try install agin?

Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #2 on: May 18, 2010, 06:00:42 PM »
As far as I see there is no avast files, could they be hidden, where do I look for them?
As you can see i don't know a lot about this stuff
Thanks
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline chabbo

  • Full Member
  • ***
  • Posts: 175
  • Gender: Male
    • Personal Message (Offline)

Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #4 on: May 18, 2010, 06:31:13 PM »
thnaks for yourhelp, I really appreciate it.
Whayt is that link for, to find the files?
please forgive my ignorance in computer stuff  :)
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline chabbo

  • Full Member
  • ***
  • Posts: 175
  • Gender: Male
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #5 on: May 18, 2010, 06:57:01 PM »
what files ?

u mean go downlowad Avast trial?

Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #6 on: May 18, 2010, 07:19:10 PM »
I purchased the "avast! Internet Security 5.0  and downloaded the link but  when I tried to instal it  it said that " there was an error while
completing the set up process"

when I look at the set up log  at the end it says :
"general : stopped : return code: 0x00000003  The system can not find the
path specified"

I'm trying to reinstalled avast after I got rid of a nasty malware virus after someone fixed it and got rid of the virus . when I got my computer back my Avast is gone so I have to reinstall it again 
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline chabbo

  • Full Member
  • ***
  • Posts: 175
  • Gender: Male
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #7 on: May 18, 2010, 07:21:59 PM »
first try this http://public.avast.com/~forejt/aswClear.exe.. it will delete all files and reboot

Offline Pondus

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 21731
  • Gender: Male
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #8 on: May 18, 2010, 07:40:48 PM »
Quote
I'm trying to reinstalled avast after I got rid of a nasty malware virus after someone fixed it and got rid of the virus . when I got my computer back my Avast is gone so I have to reinstall it again
Are you sure the virus is gone ?

Follow this guide from Essexboy and post the logs here, so he can have a look....
http://forum.avast.com/index.php?topic=53253.0
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #9 on: May 18, 2010, 07:48:17 PM »
the guy who  fix it,   installed the "iobit' and said I could use it if I ever get infected again and recomended  running it often.
is this a good program  Iobit - advanced system care 3?
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline Pondus

  • avast! Überevangelist
  • Maybe Bot
  • *****
  • Posts: 21731
  • Gender: Male
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #10 on: May 18, 2010, 07:55:11 PM »
Some info on the IObit company, then you decide what you will do with it.....

IObit info
http://www.malwarebytes.org/forums/index.php?showtopic=29681
http://www.malwarebytes.org/forums/index.php?showtopic=30989
http://www.malwarebytes.org/forums/index.php?showtopic=33217

There is also a tool for removal of IObit software. Bitremover 1.2
you will fiend it on the right side of the page
http://uninstallers.blogspot.com/
Chief Wiggum: Uh, no, you got the wrong number. This is 9-1…2.


Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #11 on: May 18, 2010, 08:02:54 PM »
thank you both for your help.
So what i should do next is:
go to: 
1- http://public.avast.com/~forejt/aswClear.exe. and this will delete only all old avast files thay may be still in the computer
2 - get the malwarebytes program and run it to see if there is still traces of the virus.
3 - try to reinstall Avast 5.o

is this right?
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline chabbo

  • Full Member
  • ***
  • Posts: 175
  • Gender: Male
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #12 on: May 18, 2010, 08:15:15 PM »
yea do like that (Y) remmember update malwarebytes before scanning !

Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #13 on: May 18, 2010, 08:42:54 PM »
OK! I guess something is really wrong, because when I tried to run http://public.avast.com/~forejt/aswClear.exe a window opened saying:
"The avast! self protection module is enabled. For this reason, the operation cannot be completed. to complete the operation either run this program from windows safe mode or disable the avast self protection (via settings - troubleshooting page)"
and as I mentioned I can't  see any signs of avast  asnywhere.
what do you suggest?
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

Offline anjana

  • Jr. Member
  • **
  • Posts: 57
    • Personal Message (Offline)
Re: problems reinstalling Avast after eliminating Malware - virus
« Reply #14 on: May 18, 2010, 09:28:28 PM »
i downloaded the Malwarebytes and run it. It did find an infection ; rogue.antivirus suite.
It moved it to the Quarantine zone. Should I permanently delete it or should I do something before doing that?
also do you recomend running file assasin..?
what is that?
thanks again..
Dell Vostro 220 Mini Tower- Windows Vista- IE8- Avast! Internet Security 5.0.677 -
Malwarebytes Pro. SpywareBlaster Pro.

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now