What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
You should never try to circumvent a detection unless you are 100% certain it is a false positive detection, so:
You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner
and report the findings here
the URL in the Address bar of the VT results page. You can't do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below.
Create a folder called Suspect
in the C:\
drive. Now exclude that folder in the File System Shield, Expert Settings, Exclusions, Add
, type (or copy and paste) C:\Suspect\* That will stop the File System Shield scanning any file you put in that folder.
If only GData and avast detect it - GData uses avast as one of its two scanners so counts as 1 detection and almost certainly an FP.
Send the sample to avast as a False Positive:
Open the chest and right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update.
- In the meantime (if you accept the risk), add it to the exclusions lists: File System Shield, Expert Settings, Exclusions, Add and avast Settings, Exclusions
Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the File System Shield and avast Settings, exclusions lists.