Author Topic: Sad false alarms  (Read 2551 times)

0 Members and 1 Guest are viewing this topic.

brunoantero

  • Guest
Sad false alarms
« on: November 04, 2010, 02:44:56 PM »
Gentlemen,

I am loosing money and the customers due a false Avast alarm in my Web site, I already scaned with all kind of tools and anti virus models, including erase the sie folder, but Avast still showing virus alert also in JPG files.

Please, could you check: www.limersoft.com.br

There is nothing bad there, my customers are complaining since two months and I cant solve the problem.

There is no IFrame, no programming, the site is pure HTML.

Thanks you

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89061
  • No support PMs thanks
Re: Sad false alarms
« Reply #1 on: November 04, 2010, 03:10:19 PM »
Have you had an atack on the site recently, that is a common cause of sites being added to the list.

Try contacting virus (at) avast (dot) com with False Positive - Network Shield in the subject and explain the problem (as you have here) and ask them to investigate the listing.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

alenka

  • Guest
Re: Sad false alarms
« Reply #2 on: November 04, 2010, 04:19:29 PM »
Hello,

this site was removed from our URL blocker - it will be fixed in the next VPS.

Sorry for any inconvenience

Alena Varkockova

brunoantero

  • Guest
Re: Sad false alarms
« Reply #3 on: November 04, 2010, 06:27:14 PM »
Thank you very much for you support, I appreciate.

Best regards

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89061
  • No support PMs thanks
Re: Sad false alarms
« Reply #4 on: November 05, 2010, 12:05:26 AM »
Corrected in virus definitions version 101104-1, no alert when visiting the site.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security