Author Topic: Avast, blue screen of death.  (Read 3310 times)

Offline InMyLife

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Avast, blue screen of death.
« on: April 04, 2011, 12:51:41 PM »
Hi,

Avast causes blue screen of deaths on my computer, I'd like to write something about my experience to inform others and inform Avast over the problem.

First off:
I'm running Windows 7, 64-bit.

This is how it happened:

Last Friday I tried to download a version of fraps from usenet, I didn't have a correct download and I suspected it to be a virus. At this moment I had my computer with ±200GB of downloads with no virus scanner at all, so I downloaded Avast and Mal warebytes to do a good scan.

I downloaded Avast from here: http://www.avast.com/free-antivirus-download

After I scanned with both programs things started to go wrong, I started to get blue screen of deaths. I didn't know where it came from and I suspected a virus which wasn't detected by any of these programs. Therefore I did a boot scan which avast, which was recommended but it didn't find any additional threats.

At this point I had no idea what was going on and I decided to reinstall windows 7 64-bit on my computer. All the junk would be off and it would clean up my computer again.

After I did this I immediately downloaded Avast again so I had "good" protection. After downloaded Avast I also did a scan, it found 7 threats. I didn't know how this was possible because at this point in time I didn't download anything which could have given me a virus (unless you think the following programs/downloads can give me a virus: ati drivers, firefox, winrar). Avast wasn't able to restore it or move it to the vault so I choose to delete those threats.

After I did this the problems started again, I had a few blue screen of deaths. Not suspecting Avast at this time I looked at my hardware, I have 4 strips for 1GB ram in my computer and I hold all but one out and looked if the bsod would come back. After I had bsod I switched them, I found that which each ram strip the blue screen of death would occur. At this point I figured that there was no way all 4 of my ram strips would've gone broken so I concluded that it was Avast.

What I did next was remove Avast, but this didn't work. I kept getting bsod, I had no idea what could be wrong but then I remembered that Avast did delete 7 "threats". I concluded that Avast surely had deleted a file out of those 7 which could have caused this, I choose to reinstall windows 7 64-bit AGAIN!

Now that I have reinstalled windows 7 64-bit again I have not have any bsod (where I ussually would've had around 10 at this point), the only thing that changed is that at this new install I am NOT running Avast but AVG.

I find this enough evidence to conclude that Avast caused the blue screen of deaths on my computer and I'll not install it ever again.

I hope this helped, this was purely for information purposes only I haven't got anything against Avast nor am I trying to make a commercial for Malwarebytes or AVG.

Greetings,

a disappointed user.

Offline DraKuL

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Re: Avast, blue screen of death.
« Reply #1 on: April 04, 2011, 01:03:28 PM »
Hi,

I'm sorry about your bad experience but all I can say is that I ( and most of the users) didnt experience this. Not sure what the problem was, but SOME users do experience it and most of them are using the beta version ( although it is stable some users experience it as you can see on this forum), but with the full version I doubt it.. If you could check this post http://forum.avast.com/index.php?topic=75393.0 and do according to reply #2 they will help you out.
« Last Edit: April 04, 2011, 01:07:33 PM by DraKuL »
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Offline InMyLife

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Re: Avast, blue screen of death.
« Reply #2 on: April 04, 2011, 01:35:00 PM »
Hi,

I'm sorry about your bad experience but all I can say is that I ( and most of the users) didnt experience this. Not sure what the problem was, but SOME users do experience it and most of them are using the beta version ( although it is stable some users experience it as you can see on this forum), but with the full version I doubt it.. If you could check this post http://forum.avast.com/index.php?topic=75393.0 and do according to reply #2 they will help you out.

I understand that not everyone has this problem, that's why I stated my windows version in my post and tried to explain as good as possible what happened. I do not see how that 2nd reply can help me, the problem is solved for me now. And the only thing that reply says is basicly: Send us the report of the crash so we have some additional information, which ISN'T going to fix the problem at it's own. If I would send that file to avast they would see it's all fine now because the problem is solved.

Thank you for your reply but I find it a bit useless.

Offline Asyn

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Re: Avast, blue screen of death.
« Reply #3 on: April 04, 2011, 01:40:19 PM »
1. Send us the report of the crash so we have some additional information, which ISN'T going to fix the problem at it's own.
2. If I would send that file to avast they would see it's all fine now because the problem is solved.

1. Sure, as the devs can look into it and fix it for you. ;)
2. Wrong, as the saved minidumps will still tell them what happend, when the BSOD occured.
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Offline DraKuL

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Re: Avast, blue screen of death.
« Reply #4 on: April 04, 2011, 01:41:09 PM »


I understand that not everyone has this problem, that's why I stated my windows version in my post and tried to explain as good as possible what happened. I do not see how that 2nd reply can help me, the problem is solved for me now. And the only thing that reply says is basicly: Send us the report of the crash so we have some additional information, which ISN'T going to fix the problem at it's own. If I would send that file to avast they would see it's all fine now because the problem is solved.

Thank you for your reply but I find it a bit useless.

The reason I asked you to send the crash reports is they can have a look and get back to you on that issue, they generally rename it in their account name so that they know exactly who sent it. I'm telling this because I know that they will get back to you which will help you.

But like you said if its solved now nevermind, had you contacted us earlier we or the Avast! support team could have helped you.
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Offline InMyLife

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Re: Avast, blue screen of death.
« Reply #5 on: April 04, 2011, 01:49:32 PM »
1. Send us the report of the crash so we have some additional information, which ISN'T going to fix the problem at it's own.
2. If I would send that file to avast they would see it's all fine now because the problem is solved.

1. Sure, as the devs can look into it and fix it for you. ;)
2. Wrong, as the saved minidumps will still tell them what happend, when the BSOD occured.


I am very suspicious of point 2. due to the fact that I formatted my harddrive and reinstalled windows, if i'm wrong i'm glad to hear it.

Offline Zyndstoff (aka Steven Gail)

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Re: Avast, blue screen of death.
« Reply #6 on: April 04, 2011, 01:53:21 PM »
I am very suspicious of point 2. due to the fact that I formatted my harddrive and reinstalled windows, if i'm wrong i'm glad to hear it.

And right you are. Of course the file is gone after formatting.

But let's all stop this discussion, shall we?

The OP has decided that Avast is not for him, that's okay. Of course it would have been of benefit maybe for other users if he had sent in the dumps first, but alas! it can't be changed.

 ::)
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Offline Asyn

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Re: Avast, blue screen of death.
« Reply #7 on: April 04, 2011, 01:53:45 PM »
I am very suspicious of point 2. due to the fact that I formatted my harddrive and reinstalled windows, if i'm wrong i'm glad to hear it.

No, you're right about this. ;D
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Offline Asyn

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Re: Avast, blue screen of death.
« Reply #8 on: April 04, 2011, 01:56:14 PM »
The OP has decided that Avast is not for him, that's okay. Of course it would have been of benefit maybe for other users if he had sent in the dumps first, but alas! it can't be changed. ::)

True.
Still interested, why he keeps posting here. ;)
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Offline Zyndstoff (aka Steven Gail)

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Re: Avast, blue screen of death.
« Reply #9 on: April 04, 2011, 01:59:05 PM »
True.
Still interested, why he keeps posting here. ;)

Because WE answered to his post, where he wrote: "...to inform others and inform Avast over the problem."

There was no need for reply in the first place. I think it was okay to inform.
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Offline DraKuL

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Re: Avast, blue screen of death.
« Reply #10 on: April 04, 2011, 02:02:53 PM »
True.
Still interested, why he keeps posting here. ;)

Because WE answered to his post, where he wrote: "...to inform others and inform Avast over the problem."

There was no need for reply in the first place. I think it was okay to inform.

I'm the one who answered and I just told him that if he came to us earlier we could have helped. Anyway His issue is sorted now.. If a user gets a BSOD while using Avast! there are other solutions that switching the AV, I replied to the post to mention that :)

Cheers!
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Offline Asyn

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Re: Avast, blue screen of death.
« Reply #11 on: April 04, 2011, 02:05:03 PM »
I'm the one who answered and I just told him that if he came to us earlier we could have helped. Anyway His issue is sorted now.. If a user gets a BSOD while using Avast! there are other solutions that switching the AV, I replied to the post to mention that :)

Cheers!

You gave the right answer, imo. :)
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Offline Zyndstoff (aka Steven Gail)

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Re: Avast, blue screen of death.
« Reply #12 on: April 04, 2011, 02:09:41 PM »
I'm the one who answered and I just told him that if he came to us earlier we could have helped. Anyway His issue is sorted now.. If a user gets a BSOD while using Avast! there are other solutions that switching the AV, I replied to the post to mention that :)

Cheers!

You gave the right answer, imo. :)


Of course, the answer was right, DraKuL. I'm really sorry if I did make it sound as if I thought your answer was wrong.
All I was trying to say is that the answer triggered the OP to re-answer the answer what in turn triggered... you know what I mean.  ::)
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Offline Zyndstoff (aka Steven Gail)

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Re: Avast, blue screen of death.
« Reply #13 on: April 04, 2011, 02:11:06 PM »
Looks like we reached a point where we could sign a Memorandum of Understanding.

 ;D
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Offline Asyn

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Re: Avast, blue screen of death.
« Reply #14 on: April 04, 2011, 02:14:36 PM »
Looks like we reached a point where we could sign a Memorandum of Understanding.

 ;D

Yep, I guess we should let this thread rest in peace. ;)
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