Author Topic: Unable to start scan  (Read 1448 times)

Offline beekeeper42

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Unable to start scan
« on: May 04, 2011, 05:50:23 PM »
Because of a nasty infestation I had to remove older Avast! that had locked up.  Infestation gone (we hope), reinstallation is not working.  Cannot activate, turn on shields, or scan.  Tried repairing/updating through Add/Remove but no good result.  Message reads, "there are no more endpoints available from endpoint mapper."  I have no idea what it means or what to do.  Purchasing upgrade had no effect.

Offline scythe944

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Re: Unable to start scan
« Reply #1 on: May 04, 2011, 06:25:26 PM »
Hi Beekeeper,

You didn't have to purchase an upgrade to the program. If the install got hosed somehow and a repair didn't work, the best way to fix it is to use the uninstall utility and instructions located on this page: http://www.avast.com/uninstall-utility

Give that a try (pay attention to the directions on that page!) and see what happens.

I also suggest downloading the version of Avast that you paid for to your desktop before the uninstall, so that you don't have to go on the internet to download it when you don't have any antivirus protection. http://www.avast.com/free-antivirus-download

Let us know...
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

 

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