New Official Avast Program Update 6.0.1289

[smz77]

Hi all,

I use Avast Free edition for a long time and I did not know some technical problems.
But, I have updated from avast free version 6.0.1125 to 6.0.1289 over the program update-button in the Avast windows.

After, I have restarted my computer and a "blue screen of death" appeared on my Windows XP SP3 with a "Driver_IRQL_NOT_LESS_OR_EQUAL" !

So, I have deleted this last version and everything works fine. Then, I try directly to setup the new version 6.0.1289 and I have the same problem (blue screen!).

Finally, this new version has been deleted and I have reinstalled avast free version 6.0.1125 => Avast and Windows XP work fine.

Could you please help me?

Thanks.
Serge

[Shiw Liang]

Hello

Download the lastest version of avast in this link:
http://www.avast.com/free-antivirus-download

And save it in your harddisk.

Then download this avast uninstall tool here:
http://www.avast.com/uninstall-utility

Use the uninstall tool to remove avast, and restart your computer.

Then install the new version of avast you have downloaded and saved in your harddisk

[ady4um]

Use the uninstall tool to remove avast, and restart your computer.

Then install the new version of avast you have downloaded and saved in your harddisk

Better yet, run Avast removal tool (from that link) under Windows Safe Mode.

[HansAV]

And it´s all for nothing. 
Once you get this bluescreen Avast simply can´t work on your computer anymore.

Remove it properly with the above removal tool and look for something else.

[Lisandro]

I'm facing a BSOD problem also. Although I suspect it is not related to avast, but to some other program I use (K9, Mozy... VirtualBox...). Who knows...
Sometimes it does not worth to blame to the antivirus... Believe me.

C:\Windows\Memory.dmp file.
Better if you can compress (zip), rename it with an unique name, them and add some information about the BSOD and the link for this thread. 
Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/

[smz77]

Hi all,

I have downloaded the latest version of Avast 6.0.1289 on my hard disk and used the uninstall tool to remove old version of Avast. After my computer restarted, I have installed the new version of Avast. Then, I have restarted my computer and once more a "blue screen of death" appeared on my Windows XP!

Can anyone have a solution to resolve my technical problem?

Thanks.
Serge

[Asyn]

Can anyone have a solution to resolve my technical problem?

Which avast..??
Which SP on XP..??
Other security related software..??

[YoKenny]

I have restarted my computer and once more a "blue screen of death" appeared on my Windows XP!

Can anyone have a solution to resolve my technical problem?

Please read:
How to invoke memory dump creation?
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71