Author Topic: AVAST não instala e fecha sozinho  (Read 10943 times)

Offline Daniel Celestino

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AVAST não instala e fecha sozinho
« on: October 05, 2011, 01:17:04 PM »
Olá, Toda vez que vou instalar o avast o mesmo fecha antes de concluir a instalação. Quando o processo de instalação e feita com sucesso o Avast não funciona. Já formatei o pc varias vezes e o problema continua igual. O que fazer para corrigir esse erro?

Offline Tech

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Re: AVAST não instala e fecha sozinho
« Reply #1 on: October 05, 2011, 03:17:14 PM »
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
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Offline Daniel Celestino

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Re: AVAST não instala e fecha sozinho
« Reply #2 on: October 05, 2011, 05:55:52 PM »
Abaixo o log solicitado:



14:21:44 min/gen  Started: 05.10.2011, 14:21:44
14:21:44 min/gen  Running setup_ais-4b3 (1203)
14:21:44 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
14:21:44 nrm/sys  Memory: 40% load. Phys:614576/1038512K free, Page:2209856/2503612K free, Virt:2069540/2097024K free
14:21:44 vrb/sys  Computer WinName: ELENILDO
14:21:44 min/sys  Windows Net User: AUTORIDADE NT\SYSTEM
14:21:44 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session "0"   /limitcpu  
14:21:44 vrb/gen  DldSrc set to inet
14:21:44 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
14:21:44 min/gen  Old version: 4b3 (1203)
14:21:44 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
14:21:44 nrm/sys  Using temp: C:\WINDOWS.0\TEMP\_asw_aisI.tm~a02932 (23033M free)
14:21:44 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
14:21:44 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1203;p)
14:21:44 vrb/sys  Computer DnsName: ELENILDO
14:21:44 vrb/sys  Computer Ip Addr: 192.168.1.3
14:21:44 nrm/sys  Installed in: C:\Arquivos de programas\AVAST Software\Avast (23033M free)
14:21:44 nrm/int  SYNCER: Type: use IE settings
14:21:44 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:21:44 vrb/pkg  Part prg_ais-4b3 is installed
14:21:44 vrb/pkg  Part vps_win32-11100500 is installed
14:21:44 vrb/pkg  Part setup_ais-4b3 is installed
14:21:44 vrb/pkg  Part jrog-a7 is installed
14:21:44 vrb/pkg  Part jrog2-31d is installed
14:21:44 vrb/gen  LoadState: Edition=1
14:21:44 min/gen  Old version: 4b3 (1203)
14:21:44 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
14:21:44 min/gen  GUID: 831df021-98a5-4db6-8326-091e233d9b1a
14:21:44 nrm/gen  Server definition(s) loaded for 'main': 255 (maintenance:0)
14:21:44 nrm/gen  SelectCurrent: selected server 'Download334 AVAST5 Server' from 'main'
14:21:44 nrm/int  SYNCER: Type: use IE settings
14:21:44 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:21:44 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1203;p)
14:21:51 nrm/int  Used server: http://download334.avast.com/iavs5x
14:21:51 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
14:21:51 min/fil  servers.def.vpx not changed, 1316779796
14:21:51 nrm/gen  Server definition(s) loaded for 'main': 255 (maintenance:0)
14:21:51 nrm/gen  SelectCurrent: selected server 'Download967 AVAST5 Server' from 'main'
14:21:51 nrm/int  SYNCER: Type: use IE settings
14:21:51 nrm/int  SYNCER: Auth: another authentication, use WinInet
14:21:52 nrm/int  Used server: http://74.86.232.44/iavs5x
14:21:52 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
14:21:52 min/fil  prod-ais.vpx not changed, 1317804317
14:21:52 min/pkg  LoadProductVpu: C:\Arquivos de programas\AVAST Software\Avast\Setup\prod-ais.vpx
14:21:52 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
14:21:52 vrb/pkg  LoadPartInfo: jrog2 = jrog2-31d returned 00000000
14:21:52 vrb/pkg  LoadPartInfo: program = prg_ais-509 returned 00000000
14:21:52 vrb/pkg  LoadPartInfo: setup = setup_ais-509 returned 00000000
14:21:52 vrb/pkg  LoadPartInfo: vps = vps_win32-11100500 returned 00000000
14:21:52 min/pkg  LoadProductVpu: C:\Arquivos de programas\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
14:22:01 min/int  submit has nothing to send
14:22:01 nrm/pkg  Submit: files 0, bytes 0, time 0 ms
14:22:01 nrm/pkg  Submit success: files 0, bytes 0, time 0 ms
14:22:01 nrm/pkg  Transferred: files 2, bytes 0, time 7624 ms
14:22:01 nrm/pkg  Retries: total 0, files 0, servers 2
14:22:01 vrb/fil  NeedReboot=false
14:22:01 min/gen  Return code: 0x20000001 [Nothing done]
14:22:01 min/gen  Stopped: 05.10.2011, 14:22:01

Offline Tech

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Re: AVAST não instala e fecha sozinho
« Reply #3 on: October 06, 2011, 12:06:12 AM »
The log seems ok.
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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Offline Daniel Celestino

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Re: AVAST não instala e fecha sozinho
« Reply #4 on: October 07, 2011, 11:38:03 AM »
Desculpe, me confundi no momento de colocar o log aqui e acabei colocando o log de um outro computador. Mas corrigindo, o log do Avast que não funciona é o seguinte:

18:23:59 min/pkg  vps: going to extract C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\db_xtn.map (20000)
18:23:59 min/pkg  file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\db_xtn.map already exist
18:23:59 min/pkg  vps: going to extract C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\list_i.txt (2)
18:23:59 min/pkg  file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\list_i.txt already exist
18:23:59 min/pkg  vps: preparePool C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\l_idx.map, ok
18:23:59 min/pkg  vps: preparePool C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\s_idx.map, ok
18:23:59 min/pkg  vps: preparePool C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\sl_idx.map, ok
18:24:00 min/pkg  vps: Create file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\lshe3.map, ok
18:24:00 min/pkg  vps: Create file C:\Arquivos de programas\AVAST Software\Avast\defs\11070401\acshort.map, ok
18:24:00 min/pkg  vps: can't open event Global\vpsNew.sig, error code: 0x00000002
18:24:00 vrb/pkg  FilterOutExistingFiles: 352 & 0 = 352
18:24:00 vrb/fil  File registered: C:\Arquivos de programas\AVAST Software\Avast\AhAScr.dll
18:24:00 vrb/reg  Set registry: .avastlic\=avastlicfile
18:24:00 vrb/reg  Set registry: .avastlic\Content Type=application/avast-license
18:24:00 vrb/reg  Set registry: avastlicfile\=avast! license file
18:24:00 vrb/reg  Set registry: avastlicfile\EditFlags=65536
18:24:00 vrb/reg  Set registry: avastlicfile\BrowserFlags=8
18:24:00 vrb/reg  Set registry: avastlicfile\shell\=
18:24:00 vrb/reg  Set registry: avastlicfile\shell\open\=
18:24:00 vrb/reg  Set registry: avastlicfile\shell\open\command\="C:\Arquivos de programas\AVAST Software\Avast\aswChLic.exe" "%1"
18:24:00 vrb/reg  Set registry: .avastsounds\=avastsoundsfile
18:24:00 vrb/reg  Set registry: .avastsounds\Content Type=application/avast-sounds
18:24:00 vrb/reg  Set registry: avastsoundsfile\=avast! soundpack file
18:24:00 vrb/reg  Set registry: avastsoundsfile\EditFlags=65536
18:24:00 vrb/reg  Set registry: avastsoundsfile\BrowserFlags=8
18:24:00 vrb/reg  Set registry: avastsoundsfile\shell\=
18:24:00 vrb/reg  Set registry: avastsoundsfile\shell\open\=
18:24:00 vrb/reg  Set registry: avastsoundsfile\shell\open\command\="C:\Arquivos de programas\AVAST Software\Avast\aswChLic.exe" "%1"
18:24:00 vrb/sys  Service avast! Antivirus dependency aswMon2;RpcSS;
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Gerencia e executa os Serviços do antivírus avast! neste computador. Isto inclui os Módulos residentes, a Quarentena e o Agendador.
18:24:00 vrb/sys  Service avast! Antivirus updated
18:24:00 vrb/sys  Service avast! Antivirus parameters updated
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Parameters\ProgramFolder=\Device\HarddiskVolume1\Arquivos de programas\AVAST Software\Avast
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswSnx\Instances\DefaultInstance=aswSnx Instance
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswSnx\Instances\aswSnx Instance\Altitude=137600
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswSnx\Instances\aswSnx Instance\Flags=0
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avast\={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg  Set registry: AllFilesystemObjects\shellex\ContextMenuHandlers\00avast\={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/sys  Service avast! Mail Scanner uninstalled
18:24:00 vrb/reg  Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 5=4.0;C:\Arquivos de programas\AVAST Software\Avast\ashOutXt.dll;1;10000111111000
18:24:00 vrb/sys  Service avast! Web Scanner uninstalled
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\BehavShield=1
18:24:00 vrb/gen  Browser "Internet Explorer" not found
18:24:00 vrb/gen  Browser "Chrome" not found
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\ProgramFolder=\DosDevices\C:\Arquivos de programas\AVAST Software\Avast
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\DataFolder=\DosDevices\C:\Documents and Settings\All Users.WINDOWS\Dados de aplicativos\AVAST Software\Avast
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400
18:24:00 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0
18:24:00 vrb/fil  Shortcut for AvastUI.exe installed in C:\Documents and Settings\All Users.WINDOWS\Menu Iniciar\Programas\avast! Free Antivirus
18:24:00 vrb/fil  Shortcut for AvastUI.exe installed in C:\Documents and Settings\All Users.WINDOWS\Desktop
18:24:00 vrb/reg  Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg  Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg  Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
18:24:00 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
18:24:00 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=C:\Arquivos de programas\AVAST Software\Avast\ashShell.dll
18:24:00 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Arquivos de programas\AVAST Software\Avast\ashShell.dll
18:24:00 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
18:24:00 vrb/reg  Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
18:24:00 vrb/reg  Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast="C:\Arquivos de programas\AVAST Software\Avast\avastUI.exe" /nogui
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayName=avast! Free Antivirus
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayVersion=6.0.1203.0
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\InstallLocation=C:\ARQUIV~1\AVASTS~1\Avast
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\InstallSource=C:\ARQUIV~1\AVASTS~1\Avast\setup
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\Publisher=AVAST Software
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\VersionMajor=6
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\VersionMinor=0
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayIcon=C:\Arquivos de programas\AVAST Software\Avast\avastUI.exe
18:24:00 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\UninstallString=C:\Arquivos de programas\AVAST Software\Avast\aswRunDll.exe "C:\Arquivos de programas\AVAST Software\Avast\Setup\setiface.dll" RunSetup
18:24:00 vrb/reg  Set registry: Software\AVAST Software\Avast\DataFolder=C:\Documents and Settings\All Users.WINDOWS\Dados de aplicativos\AVAST Software\Avast
18:24:00 vrb/reg  Set registry: Software\AVAST Software\Avast\Version=6.0
18:24:00 vrb/reg  Set registry: Software\AVAST Software\Avast\VersionShort=6.0
18:24:00 vrb/reg  Set registry: Software\AVAST Software\Avast\SetupVersion=1203
18:24:00 vrb/reg  Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Arquivos de programas\AVAST Software\Avast
18:24:00 vrb/reg  Set registry: Software\AVAST Software\Avast\Product=ais
18:24:07 vrb/gen  SaveState: Edition=1
18:24:07 nrm/pkg  Transferred: files 0, bytes 0, time 0 ms
18:24:07 nrm/pkg  Retries: total 0, files 0, servers 1
18:24:07 vrb/fil  NeedReboot=false
18:24:07 min/gen  Return code: 0x20000000 [Something done]
18:24:07 min/gen  Stopped: 04.10.2011, 18:24:07

Offline Tech

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Re: AVAST não instala e fecha sozinho
« Reply #5 on: October 07, 2011, 11:42:12 AM »
Besides some weird info:

Code: [Select]
18:24:00 min/pkg  vps: can't open event Global\vpsNew.sig, error code: 0x00000002
I don't see problems in your log.
Maybe an installation from scratch will help.
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Offline Daniel Celestino

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Re: AVAST não instala e fecha sozinho
« Reply #6 on: October 07, 2011, 11:56:54 AM »
Ok, tentarei reinstalar novamente do zero, Porem nem consigo desinstalar normalmente pois o progama de desinstalação do Avast fecha, tenho que excluir as chaves de registro dele. Logo mais postarei o resultado.
« Last Edit: October 07, 2011, 12:03:28 PM by Daniel Celestino »

Offline Daniel Celestino

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Re: AVAST não instala e fecha sozinho
« Reply #7 on: October 10, 2011, 11:25:07 AM »
Obrigado, consegui resolver meu problema. O avast somente instalou em modo de segurança. Grato!

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Re: AVAST não instala e fecha sozinho
« Reply #8 on: October 10, 2011, 11:59:22 AM »
Obrigado, consegui resolver meu problema. O avast somente instalou em modo de segurança. Grato!
Se quiser que eu analise o log de instalação para ver se está ok.
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
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