Well this topic already partially answers that question, exclusions.
But you shouldn't just use exclusions:
1. Confirm by examination (virustotal) that it is indeed an FP, this helps all avast users (see ### below).
2. If only avast and gdata detect it then it is possible it is an FP.
3. send the sample to avast for analysis and correction, this helps all avast users not just you.
###Anything that you consider a false positive, shouldn't just be ignored (avira speak) or excluded from scans (avast), that is shooting the messenger rather than treating the problem.
You could also check the offending/suspect file at:
VirusTotal - Multi engine on-line virus scanner, you can't do this with the file securely in the chest, you need to Open the chest and right click on the file and select '
Extract' it to a temporary (not original) location first, see below.
Create a folder called
Suspect in the
C:\ drive. Now exclude that folder in the
File System Shield, Expert Settings, Exclusions, Add, type (or copy and paste)
C:\Suspect\* That will stop the File System Shield scanning any file you put in that folder.
####
If only GData and avast detect it - GData uses avast as one of its two scanners so counts as 1 detection and almost certainly an FP.
Send the sample to avast as a False Positive:
Open the chest and right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update.
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- In the meantime (if you accept the risk), add the full path to the file to the exclusions lists (see Note below):
File System Shield, Expert Settings, Exclusions, Add and avast Settings, Exclusions Restore it to its original location,
periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the File System Shield and avast Settings, exclusions lists.
Note: When using the Browse button it only goes down to folder level accept that. Now open the entry in the exclusions and change the \* to \file_name.exe where file_name.exe is the file you want to exclude.