Author Topic: Can't re-register Avast free v 6.o.1367  (Read 6799 times)

Offline simpleton

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Can't re-register Avast free v 6.o.1367
« on: January 08, 2012, 02:25:13 PM »
My free license expires on 1st Feb 2012.

So I open the Avast window that tells me to register. I click on the Register now window and another window opens that tells me that it is "Gathering information please wait".
So I wait, then the window closes, followed by - - - nothing

Please help as my sig says it all.

Offline Pondus

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Re: Can't re-register Avast free v 6.o.1367
« Reply #1 on: January 08, 2012, 02:28:34 PM »
have you started to get the new reg pop up ?...if not i dont think it works before you have 14days left
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Offline ady4um

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Re: Can't re-register Avast free v 6.o.1367
« Reply #2 on: January 08, 2012, 02:33:25 PM »
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline DavidR

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Re: Can't re-register Avast free v 6.o.1367
« Reply #3 on: January 08, 2012, 02:35:57 PM »
Well the Registration interface doesn't change until the expiry is close, so when it changes it should allow for registration. Though I don't know if that also coincides with the pop-up notifications also being displayed.

I have seen some that it would appear the ability to re-register happens sooner than 14 days.

So it may just be that the server is busy. You can however, register manually using the link ady4um gave.
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Offline Gopher John

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Re: Can't re-register Avast free v 6.o.1367
« Reply #4 on: January 08, 2012, 02:45:25 PM »
My registration was to expire on 01/14/2012.  I renewed my registration via the popup on 12/22/2011, after getting the popup notices for over a week.  This may only be this early in the free version.

The registration is good until 12/21/2012 (a year), but the popups start early.  Two weeks should be sufficient for most users to get the hint.
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Offline ady4um

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Re: Can't re-register Avast free v 6.o.1367
« Reply #5 on: January 08, 2012, 03:14:45 PM »
The "you should renew your registration" (or equivalent) are starting 30 days before the end of the previous validity. I agree that 30 days seems "too early", but there is something more important than that.

A user register for a year, not 11 months. There should be a way to "temporarily pause" this type of notifications. If I start to receive them today, I should be able to, either:

A) renew immediately (already available); or,
B) show the notification next time (already available if nothing is done); or,
C) skip the next notifications for "X" days, so for "X" days avast should not keep bothering me with the same remainder; or
D) the next notification should appear only the day before the expiration day (or even the same day).

The user would be notified, and not be bothered with the same notification every 4 hours (currently, 30 x 6 x 4 = 720 remainders), unless he wants to be reminded every 4 hours.

The "X" days could be, for example:
_ 14 days when "30 to 23" days for expiration arrives;
_ 7 days when "22 to 10" days for expiration arrives;
_ once a day when less than 10 days;
_ every update attempt for the last day;
_ the user should choose either to keep receiving the remainders after the registration is expired or not at all.

This is just an example, and the implementation could be different in several aspects.

All this is specially important to paying users (but could include avast free anyway), that keep complaining after 11 months.

This could be implemented for Avast 7.
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Offline simpleton

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Re: Can't re-register Avast free v 6.o.1367
« Reply #6 on: January 08, 2012, 11:03:12 PM »
Well the Registration interface doesn't change until the expiry is close, so when it changes it should allow for registration. Though I don't know if that also coincides with the pop-up notifications also being displayed.

I have seen some that it would appear the ability to re-register happens sooner than 14 days.

So it may just be that the server is busy. You can however, register manually using the link ady4um gave.

It seems a bit silly for the pop-up to tell me to "re-register now" when it won't let me. The advice to re-register appeared when there were 28 days left.

I don't think that it was a server busy issue as I had tried many times at different times of the day and on many days.

I have been to the licence centre and the only link that seemed to me to be useful was the "Resend licence key" or words to that effect. I received a licence key, then found out that there was no where to put it. (Don't be rude now LOL)

I'll wait for the 14 day notice (there are 23 days left as of today) then try again to see if that works.

Thanks to all for the input.

Will feed back later.

Offline Troutbeck

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Re: Can't re-register Avast free v 6.o.1367
« Reply #7 on: January 08, 2012, 11:50:45 PM »
 Troutbeck:
   I have purchased Avast Pro 4 last year I tried to update to 6 but was unable to. Do I have to repurchase 6 to be able to update to the latest version of Avast.   Regards Troutbeck 

Offline DavidR

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Re: Can't re-register Avast free v 6.o.1367
« Reply #8 on: January 09, 2012, 12:07:21 AM »
This really should be in its own topic as it is unrelated. But you have to convert the avast 4.8 pro license as it isn't compatible. It shouldn't need to be purchased again, but I find it strange you were able to buy avast 4.8 pro last year as last year avast 5 and probably avast 6 pro version would have been the current one.

- avast! 5/6 Pro license convert from 4.8 Pro license. Try http://www.avast.com/resend-license.php now, fill in the form giving your email and 4.8 Pro License key and they will send the new license file to you (presumably it will check you have a legit 4.8 Pro license first).

If that doesn't resolve it, or you have any questions then please start your own topic so as not to hijack this one.
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Offline Ashish Singh

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Re: Can't re-register Avast free v 6.o.1367
« Reply #9 on: January 09, 2012, 01:59:35 AM »
Just wondering my avast! is still showing 6.0.1364 as latest. Is there any problem with my avast!...?
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Offline Tech

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Re: Can't re-register Avast free v 6.o.1367
« Reply #10 on: January 09, 2012, 09:42:35 AM »
Just wondering my avast! is still showing 6.0.1364 as latest. Is there any problem with my avast!...?
Please, upload (attach) the avast log:
C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
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Offline ady4um

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Re: Can't re-register Avast free v 6.o.1367
« Reply #11 on: January 09, 2012, 11:14:34 AM »
@simpleton,

Look at avast main GUI -> maintenance -> registration (see attachment).

You may need to scroll down the tab in avast so to be able to see the offline registration section
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Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline simpleton

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Re: Can't re-register Avast free v 6.o.1367
« Reply #12 on: January 10, 2012, 01:10:40 AM »
@simpleton,

Look at avast main GUI -> maintenance -> registration (see attachment).

You may need to scroll down the tab in avast so to be able to see the offline registration section

As I do have internet access, I don't see the point of doing the offline thing.
Oddly enough the pop up about renewal didn't appear today when I fired up the beast, although the info is still in the maintenance area.

During my previous attempts to re-register, I requested a "Re send licence key" and then received one. Can I use that one now in the offline section, instead of waiting for the 14 days access to re-register?

Offline Ashish Singh

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Re: Can't re-register Avast free v 6.o.1367
« Reply #13 on: January 10, 2012, 12:19:33 PM »
Just wondering my avast! is still showing 6.0.1364 as latest. Is there any problem with my avast!...?
Please, upload (attach) the avast log:
C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

Here is the log file.

"
[DownloadSettings]
FailSafeServer=http://download764.avast.com/test5beta
Speed=2147483647
[Common]
Edition=1
NetAcc=1
NetIP=
NetPort=0
NetUser=
UseNTLM=0
GUID=551aabb9-8f88-44d7-bd9b-5a82be6b5282
Tooltip=b?MTMyNTUwNTY4Mg==
OfferResult=0
OfferReasons=0
OfferType=1
Cookie=
BuildId=
BrandCode=H
Stage=0
NetServiceInstalled=0
[Groups]
Group1=ais_bhv_sh
Group2=ais_core
Group3=ais_dll_eng
Group4=ais_fil_sh
Group5=ais_gadget
Group6=ais_im_sh
Group7=ais_mai_sh
Group8=ais_net_sh
Group9=ais_rdr
Group10=ais_res
Group11=ais_scr_sh
Group12=ais_web_sh
Group13=ais_webrep
Group14=
[Parts]
part.program=prg_ais-554
part.vps=vps_win32-12011000
part.setup=setup_ais-554
part.jrog=jrog-a7
part.jrog2=jrog2-3df
[PartsLatest]
part.program=prg_ais-554
part.vps=vps_win32-12011000
part.setup=setup_ais-554
part.jrog=jrog-a7
part.jrog2=jrog2-3df
[PartsLatestTimes]
part.program=1322178299
part.vps=1326189671
part.setup=1322178300
part.jrog=1296315249
part.jrog2=1326189663
[Info]
LastCheckTime=1326195170
LastUpdateTime=1326195171

"
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Offline bob3160

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Re: Can't re-register Avast free v 6.o.1367
« Reply #14 on: January 10, 2012, 12:28:47 PM »
@ Ashish Singh,
You are infringing on someone else's Thread.

Please start your own Topic and leave this one for simpleton
who started this Thread. Thanks.  :)
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